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HTML in Third Generation Editor

Top Answer
Jared_M
CTCT Employee

Hello everyone,

 

Currently, in our Third Generation Editor we do not allow access to edit the HTML and have no immediate plans to do so. We want to provide our customers with the abilities to be able to use a user-friendly interface instead of having to rely on a code view to get their desired results. With all the feedback we have been collecting we are planning on making improvements to padding and adding some line spacing elements in the UI. I know this doesn’t solve all use cases, such as adding tables, but we will continue to make strides towards improving the editor.

 

I understand allowing HTML would increase the ability for more control of your content but it can also have a negative impact on your newsletter’s display in email clients.  If we provide access to HTML for every block, changing some of the default styles or content could break display when sent to an email client. Also being able to manually adjust width could have a negative effect. We have a team of amazing engineers constantly testing our templates in all email clients, so you can be certain your email displays consistently across the board. With that in mind, we want to make sure we make it easy to provide the best look and feel not only on the desktop but on mobile. With a majority of opens now leaning towards mobile over desktop we take that as a priority.

 

Please continue to let us know your thoughts on HTML and what exactly you're trying to do so even if we don't have HTML access we will be able to give you the tools to get your desired outcome.

 

Thanks,


Highlighted
Member

Re: HTML in Third Generation Editor

Agreed. And when trying "Paste and Match Style" it only keeps the source text forcing me to laboriously type everything out. Not having HTML makes this process terribly inefficient. I'm encouraging my client to switch to MailChimp which has a much more intuitive and useful interface.

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CTCT Employee

Re: HTML in Third Generation Editor

Hello @RobinP06121,

 

We do completely understand what you are going through, and you can still copy and paste your text into your email and change the font from inside so you do not have to type anything out manually. Your emails need to look professional and mobile responsive, and if you need additional help editing your emails you can always contact us here or give our Support team a call! 


Zoe H.
Community & Social Media Support

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Trusted Contributor

Re: HTML in Third Generation Editor

Don't jump to the conclusion that will work without testing! I have heard that the HTML editor interface with  often hangs up and doesn't let you do your edits in the spot where you place your cursor (it just jumps around). If they don't fix that glitch, the html access is inconsistent at best.

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Regular Visitor

Re: HTML in Third Generation Editor

One of the things I liked about Constant Contact was the ability to work with the html code if necessary. It's disappointing that you dumbed it down.

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Trusted Contributor

Re: HTML in Third Generation Editor

I totally agree. Lack of access to the html editor is one of the main reasons I have, for the most part, stuck with the old editor. I understand you are trying to make it easier for people to work without html, but sometimes there is just something that is easier to "fix" by accessing the code.

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CTCT Employee

Re: HTML in Third Generation Editor

@JulieL34

 

We really appreciate your specific feedback on how this feature can be improved. It's great insight for our developers to review as they map out future updates for the product. I have tracked it in your account for them to see. I also encourage you to check out our Feedback area of the Community where you can post any additional feedback you have and chime in with other customers sharing their ideas.


Taryn Leinweber
Community & Social Media Support

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Member

Re: HTML in Third Generation Editor

Yes. I would agree it is oversimplified for someone who has a design background... which many marketers do.

Designers prefer to have control over design... 13 point may fit better... and extra invisible character at 5 point may be just what's needed.

Right?

 

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CTCT Employee

Re: HTML in Third Generation Editor

Hi @SabrinaE2,

 

Thanks for reaching out about our Third Generation Editor! We appreciate your feedback about designers having a bit more control over the design and especially the font sizing. I have passed along your feedback to our developers. Please let us know if you encounter any other features that you'd like to see in our new editor!

 


Nichelle M
Community & Social Media Support

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Occasional Visitor

Re: HTML in Third Generation Editor

I find it very odd that I can reply to a message in your community with all the options I want to see in the Constant Contact Editor, but don't have access to those features where I really need them.  The current editor is much to simplified and does not allow me enough customization to appropriately address my customer's branding guidelines.  I cannot change styles of certain components without effecting the same type of component throughout the email.  I have used Constant Contact on and off for years for different customers, but I am now unable to continue to use it.  I am having to go with another product to meet my needs.  Very unfortunate, but with the minimalist version of the editor and without the ability to access the HTML, I am left with no other option.  I understand the benefits of the new editor, but it would be much better if you could turn on the additional features of the old editors in your account or something.

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CTCT Employee

Re: HTML in Third Generation Editor

Hi @TonyaK23,

 

We're sorry to see you go but we do value your comments and feedback about accessing the HTML in our new editor. As such we understand your concerns about branding requirements and changing styles, and have submitted your concerns to the appropriate team.

 


Nichelle M
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.