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HTML in Third Generation Editor

Top Answer
Jared_M
CTCT Employee

Hello everyone,

 

Currently, in our Third Generation Editor we do not allow access to edit the HTML and have no immediate plans to do so. We want to provide our customers with the abilities to be able to use a user-friendly interface instead of having to rely on a code view to get their desired results. With all the feedback we have been collecting we are planning on making improvements to padding and adding some line spacing elements in the UI. I know this doesn’t solve all use cases, such as adding tables, but we will continue to make strides towards improving the editor.

 

I understand allowing HTML would increase the ability for more control of your content but it can also have a negative impact on your newsletter’s display in email clients.  If we provide access to HTML for every block, changing some of the default styles or content could break display when sent to an email client. Also being able to manually adjust width could have a negative effect. We have a team of amazing engineers constantly testing our templates in all email clients, so you can be certain your email displays consistently across the board. With that in mind, we want to make sure we make it easy to provide the best look and feel not only on the desktop but on mobile. With a majority of opens now leaning towards mobile over desktop we take that as a priority.

 

Please continue to let us know your thoughts on HTML and what exactly you're trying to do so even if we don't have HTML access we will be able to give you the tools to get your desired outcome.

 

Thanks,


Highlighted
Administrator

Re: New editing interface is terrible! How can I...

Hello @SusanB26. Thank you so much for coming into the Community and for providing us with feedback on our third-generation editor. This is a new editor for many of our customers and we are constantly making updates to it, thanks to the feedback given to us just like yours. Here are a few helpful links that may provide more information on how to work in our third-generation editor:

 

Welcome to the Third-generation Editor [Video]

Moving from the Second-Generation Editor to the Third-Generation Editor

Insert or Remove Social Media Icons in the Third-Generation Editor

Add or Remove Images in the Third-Generation Editor

 

You can see any updates that we make to our editor by clicking the bell icon in the top right corner of your account or visiting our Product News board where we post monthly Release Notes.


Caitlin M.
Community & Social Media Support

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Highlighted
Occasional Participant

Re: New editing interface is terrible! How can I...

Thank you for sharing the solution to the social icon issue. But I often need to tweak the HTML to correct font and other sticky formatting issues that arise. My HTML ability is up to tweaking, but not creating the whole message in HTML. So if this capability isn't restored if/when we are forced to move to the new interface, my organization will be moving to another vendor -- after at least 15 years of 1-4 messages per week! After posting my original message I researched more on your forum, and find that I have quite alot of company in asking for restoration of the ability to see/edit the HTML of a message that was created within a template using your WYSIWYG editor. BTW, I work with many programs, and have never seen a WYSIWYG editor that doesn't allow you to toggle to HTML view. I hope your company will give serious consideration to bringing it back.

Highlighted
CTCT Employee

Re: New editing interface is terrible! How can I...

Hey @SusanB26,

 

Thank you for the feedback! I completely understand that being able to tweak the HTML code as needed is a valuable feature for your emails. We track the amount of requests we receive for features such as this and send it over to our developers. I will be sure to track your request! 😃 Let us know if there is anything else we can help you with!

 

Desi_B
Community & Social Media Support

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Highlighted
Member

Re: New editing interface is terrible! How can I...

We converted to 3rd gen today specifically for the tag functionality.  I have been very excited about the ability to "narrow down" lists with the tags etc..  Unfortunately, without the ability to edit in html and or use custom art with exact dimensions...heck, I can't even create a table with 4 columns.  I assumed that the next generation of editors would at least have the functionality of the previous editor.  I am going to have to go back to using the previous editor.  

 

You can go back?

 

Thank,

Mikey

Highlighted
CTCT Employee

Re: New editing interface is terrible! How can I...

Hey @LisaS07,

 

Thank you for reaching out to us! I'm happy to hear that you're excited about using our Tag system! I apologize that some of those features are not offered in the new editor. If you would like to continue using our older editor, you can create copies of your previous campaigns and keep on editing from there!

 

 

Desi_B
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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Highlighted
All Star

Re: New editing interface is terrible! How can I...

I have to agree with the previous posters. There isn't a single mailing that I do not access the html editor to tweak a color, border or something else.  This really seems like "the great leap backwards."

Highlighted
CTCT Employee

Re: New editing interface is terrible! How can I...

Hey @MarkH254,

 

Thanks for leaving your feedback on our newest editor!

 

We wanted to create an editor that was both user friendly and allowed you to create emails that display well on mobile devices. For that reason we decided to leave out the code view feature. That said, as you see here, this is a feature that a number of our customer want added back to Constant Contact. We'll be sure to pass along your feedback and let you know if this feature is re-added to our product.

 

Thanks!

 

Evan G.
Customer Engagement Specialist
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Highlighted
Occasional Contributor

Re: New editing interface is terrible! How can I...

Adding my two cents. I NEED to make some minor tweaks to keep my client's email on brand without having two completely hand write code. Please allow some html code access. 

Highlighted
CTCT Employee

Re: New editing interface is terrible! How can I...

Hello @TriciaB78,

 

Thank you for reaching out to us. It will be my pleasure to assist today.

 

I did see one of your previous posts, but also wanted to add-on to this one.

 

I can definitely understand how beneficial it would be to have the HTML access within the editor. What tweaks exactly are you trying to accomplish via the HTML access? If you would be able to pass along some examples, that would be extremely helpful for the correct team to be able to review. I do want to apologize for any inconvenience the lack of HTML access has caused. Your feedback will definitely be passed along and tracked in your account. If you happen to have any further questions or ideas, please feel free to pass them along to us.

 

I hope you have a wonderful rest of your day!

Tiago_R
Community & Social Media Support

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Highlighted
Occasional Contributor

Re: New editing interface is terrible! How can I...

for starters:

controlling corner rounding, padding amount, insets on buttons and other elements so that I can make them on brand and still have html text

using fonts from typekit

putting html text over an image

controlling exact size and placement of an image so I can get two things to line up