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HTML in Third Generation Editor

Top Answer
Jared_M
CTCT Employee

Hello everyone,

 

Currently, in our Third Generation Editor we do not allow access to edit the HTML and have no immediate plans to do so. We want to provide our customers with the abilities to be able to use a user-friendly interface instead of having to rely on a code view to get their desired results. With all the feedback we have been collecting we are planning on making improvements to padding and adding some line spacing elements in the UI. I know this doesn’t solve all use cases, such as adding tables, but we will continue to make strides towards improving the editor.

 

I understand allowing HTML would increase the ability for more control of your content but it can also have a negative impact on your newsletter’s display in email clients.  If we provide access to HTML for every block, changing some of the default styles or content could break display when sent to an email client. Also being able to manually adjust width could have a negative effect. We have a team of amazing engineers constantly testing our templates in all email clients, so you can be certain your email displays consistently across the board. With that in mind, we want to make sure we make it easy to provide the best look and feel not only on the desktop but on mobile. With a majority of opens now leaning towards mobile over desktop we take that as a priority.

 

Please continue to let us know your thoughts on HTML and what exactly you're trying to do so even if we don't have HTML access we will be able to give you the tools to get your desired outcome.

 

Thanks,


Highlighted
CTCT Employee

Re: New editing interface is terrible! How can I...

Hi @TriciaB78,

 

Thank you for replying back to us and providing this information! I can definitely understand how beneficial and efficient it would be to have HTML access to make these minor changes. I have tracked the request to your account and have provided our developers with the specifics as to why the request is being made as well.

 

I want to touch on a few of the reasons for the request of HTML. In regards to custom fonts, we don't allow them because of the lack of compatibility they can have with different email clients. It would not be ideal to include font types that are not supported in a wide range of email clients and devices. For inserting text over an image, we do have an image editor tool that allows you insert a text over an image. This can be used for now as a workaround since there is currently no option to do this through the HTML.

 

You posted this elsewhere within the Community, but as a workaround for the button customization inquiry, you can navigate through different websites that provide tools and allow you to create buttons as images. You can then upload those buttons within the editor and link them with the required URL's. 

 

I do apologize once again for not having the ability to perform these functionalities through HTML, but let us know if you need assistance with anything else and please reach out to us with any great feedback or suggestions that you may have! Thank you!

Lucas_D
Community & Social Media Support

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Highlighted
Member

Re: New editing interface is terrible! How can I...

Wow, this new interface is terrible.

 

Discounting even common practices of 2019, I think the complaints in this thread run deeper.
Ground level editor tools that control simple HTML 4.01 things like:

 

- Adjusting an image's horizontal alignment -- gone.

- Padding on a button -- gone

- making a table (a simple one) -- gone

- making a border box -- gone.

- minute adjustments to HTML  -- gone.

 

We may as well have (c) 2006 forced into our email footers because that's about how far back in time this editor pushes us in terms of editability. And this is being generous.


-Mike

Highlighted
Moderator

Re: New editing interface is terrible! How can I...

Hi @AdamR770 

 

Thank you for sharing this feedback on our editing system. I would however like to point out our newest image editing system does still allow you to adjust an image's horizontal alignment.

 

2019-02-25_12-44-03.png2019-02-25_12-44-29.png

 

Then for the buttons in your emails - while we do not have the option to add padding on a button, have you tried placing a spacer block above or below it? You can add a spacer block then customize how big the block. I also would like to apologize our table feature has not been carried over to our newest editor. Is there anything a 5 column layout will not work for in replacement of a table? As a workaround we suggest creating a screenshot of the table and add to the campaign.

 

We do however offer the option to insert sections into your email with or without a border. In fact we offer layout blocks under the the Build tab with borders around them.

 

2019-02-25_12-47-18.png

 

On the other hand, while we're not currently looking to incorporate HTML access to the editor, we are working to add features that would accomplish these similar goals. Is there anything that you are looking to do through HTML that you have not previously mentioned in this post? We are always open to ways to better our user's experience and can submit these ideas to the appropriate teams.


Frankie.P
Community & Social Media Support

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Highlighted
Occasional Visitor

Re: New editing interface is terrible! How can I...

One more vote for having the HTML editor back.
I need it to have the customized link behind the button.

Looks like I will need to look for an alternative email solution.

Highlighted
CTCT Employee

Re: New editing interface is terrible! How can I...

Hello @VarinU,

 

Thank you for adding your voice to the discussion. Have you considered using our custom code editor? You have free reign over the HTML code within that editor for building an email with more explicit specifications.

 

Otherwise the 3ge template builder is going to be your best bet as it is already coded to work best across nearly every email client, and especially for the major ones (e.g. outlook, gmail, yahoo, etc.) - especially for mobile presentation.


William D
Community & Social Media Support

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