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HTML in Third Generation Editor

Top Answer
Jared_M
CTCT Employee

Hello everyone,

 

Currently, in our Third Generation Editor we do not allow access to edit the HTML and have no immediate plans to do so. We want to provide our customers with the abilities to be able to use a user-friendly interface instead of having to rely on a code view to get their desired results. With all the feedback we have been collecting we are planning on making improvements to padding and adding some line spacing elements in the UI. I know this doesn’t solve all use cases, such as adding tables, but we will continue to make strides towards improving the editor.

 

I understand allowing HTML would increase the ability for more control of your content but it can also have a negative impact on your newsletter’s display in email clients.  If we provide access to HTML for every block, changing some of the default styles or content could break display when sent to an email client. Also being able to manually adjust width could have a negative effect. We have a team of amazing engineers constantly testing our templates in all email clients, so you can be certain your email displays consistently across the board. With that in mind, we want to make sure we make it easy to provide the best look and feel not only on the desktop but on mobile. With a majority of opens now leaning towards mobile over desktop we take that as a priority.

 

Please continue to let us know your thoughts on HTML and what exactly you're trying to do so even if we don't have HTML access we will be able to give you the tools to get your desired outcome.

 

Thanks,


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New Member

Re: HTML in Third Generation Editor

I am in a similar situation to Emily. Once a week I send out an email listing about 10-30 new books that have published that week. I use the HTML editor in Second Generation Editor to paste all the content into the block in one go. From start to finish I can get this newsletter done in about 20 minutes. Using the 3rd Generation Editor it would take me, literally, hours - week after week.

 

I understand that entering poorly formating HTML could have detrimental effects on responsive design etc but please treat us as adults and give us a warning message and then let us make our own choice!

If you won't give us the ability to access the HTML. Please, at least give the ability to paste with formatting as is possible in Second Generation. The Second Generation Editor is getting increasingly buggy and hangs frequently. I suspect it is because it is no longer being supported and will thus get worse and worse over time. I would move to Third Generation if I had the ability to paste with formatting and/or access HTML within a specific block.

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Trusted Contributor

Re: HTML in Third Generation Editor

I'm afraid I can't be as polite as Emily was in her reply to this comment. At least someone is finally admitting what most of us writing in this topic have realized for some time which is that CC has NO plans to restore the ability to view and edit html in the content blocks. Emily's idea of a content block library is a great one, and I totally endorse it and would find it extremely useful. But it would not be the start and end of what I would like to use html for. I have written those thoughts many times in this thread, so I hope they have been monitored by whoever is actually doing the work of "further refining" I don't feel like I should have to reiterate them again in response to this latest post. I do want to add, however, that I find the idea that by doing this you are improving the mobile version of emails since I have experienced a number of things you are doing that are extremely problematic for us in the mobile version, including that you have decided that every image should run edge to edge in the mobile version, even though it is not that way in the desktop version.. We should at least be able to set a maximum width for the image when displayed in mobile! Because of things like this, I find it laughable that CC thinks it is giving its customers the "best look" for their subscribers who view the mobile version.
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Editing HTML in third generation editor

In the older editor, you had the ability to edit the HTML of any block of content. I found this quite helpful in a number of ways and was wondering if and when we might get that functionality in the third generation editor. 

 

I used to use this to make a content block that resembled an abbreviated version of the navigation bar on our website, but have found it impossible to replicate in the third generation editor as the responsiveness of the new template breaks each menu item onto its own row in anything smaller than full desktop screen sizes. A problem I never had with the old editor since I could edit the HTML by hand. 

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CTCT Employee

Re: Editing HTML in third generation editor

Hello @AndrewS00218,

 

Thank you for reaching out to the Community! I apologize for the inconvenience but we are not implementing HTML into the Third Generation editing system yet. The editor is designed to be mobile responsive so those layouts will create a stacked effect, making it easier for your contacts to read and go to your desired page. I would be more than happy to track this feedback on your account for our engineers to review. Again, I apologize for any inconvenience this has caused. 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Advisor

Editing HTML in third generation editor

I still use copies of old campaigns as my template and doing that gives me the Advanced Editor so I can edit any and all html in my campaigns. It's really a serious problem though that this is not available with the new editor! If CC ever blocks all html editing, I will have to use a different service, despite 20 years of being with CC! Writing my own html is the single-most important factor for me in our email campaigns. Please tell your engineers they need to put the Advanced Editor into the new editor! 

 

Alternately, if you want to write your own html, you can always write it as a webpage (which I do with each newsletter), then send out a tiny email with a link to the newsletter webpage. It's not ideal, of course, but for a truly complex newsletter, we need total command of the css, javascript, and html! I'm shocked that the Advanced Editor has been removed from the Third Gen Editor! How hard can it be to open and save a plain text doc with the code on it from within the editor?

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CTCT Employee

Re: Editing HTML in third generation editor

Hello @hvhibiscus,

 

I do apologize that this has not been implemented in our product yet and we completely understand why you would find this feature useful. Your feedback has been tracked on your account and our engineers will contact you with any updates! Thank you and have a great rest of you day. 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Occasional Contributor

Re: Editing HTML in third generation editor

I agree 100% with what hvhibiscus wrote here.  Editing the HTML code in an email content block is a required feature for me.  So is the ability to include a subject line and body text when creating a hyperlink to an email address.  I have been with Constant Contact for over a decade.  If I'm stuck with this third generation editor as it exists today, I'm moving on.

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Moderator

Re: Editing HTML in third generation editor

Hi @MarkT71914

 

Thank you for reaching out to the Community with your feedback on this! What specifically are you looking to access or accomplish through you email's HTML? Having these details will allow us to pass on your feedback to the appropriate teams. Are you looking for HTML access to create these customized mailto links? If so, the good news is we have these directions on how you can successfully create mailto links with Subject line or Body text in our Third Generation Editor. 


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Occasional Contributor

Re: Editing HTML in third generation editor

Hello, Frankie_P,

Thank you for your response.  After several attempts, I was able to add a subject line and email body text to a link to an email address.  (Oddly, although it accepted the code for a space, "%20", it did not accept one for an apostrophe, "#92".  But the apostrophe character worked fine.)  This process is much less user-friendly than that of the second generation email editing tool set.

Other things that are much more difficult, if not impossible, to do in the third generation email editing tool set, vis-à-vis the second generation tool set:

> Inserting a graphic image exactly where I want it to be; changing the border size; resizing the image.  It seems that the only way that I can insert an image is to drag it into the content block.  But doing that inserts the image only in the top or bottom or left side or right side.  With the older tool set, I could insert an image in the middle of the content block, and then left- or right-justify it.  And I could connect a link to the image.  And I could change the image size to the resolution of pixel dimensions.  The only way that I was able to resize an image in the third generation tool was to drag it larger or smaller.  Not very precise.

> Adding additional space between bulleted text.  I need access to the HTML code to do this.

> Fixing formatting errors that your GUI interface HTML editor creates.  Mostly relating to font size and color.  Also removing extra line breaks that are auto-entered.  Fixing misinterpreted auto-bulletin lists.  Your second generation editing tool set made mistakes too.  I've always had to go into the HTML code to fix them.

> Indenting selected lines or paragraphs.

> Changing the types or colors of bullets or numbering.  (I need access to the HTML code to do this.)

Incidentally, nowhere in your post do I see an "Accept as Solution" button.  I only see "Vote" and "Reply".

Earlier today, I created my first email, using the third generation email editing interface.  Although I was able to resolve the link-to-an-email issue, my ability to tweak the the content of the Constant Contact email template was extremely restricted by the third generation editing tool set.

How much longer will the second generation tool set be available?

Thank you.

Tags (2)
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CTCT Employee

Re: Editing HTML in third generation editor

Hello @MarkT71914,

 

Thank you for the rather extensive feedback.  There are definitely a few things that the third-generation editor can't quite do yet, and knowing what users are actually wanting helps our design team prioritize their next projects.  I'm tracking all of your current requests, as well as your description of the issue with them.

 

We do not currently have a set date regarding when we'll fully remove the legacy editor.  Currently we've simply stopped anything except critical updates to the legacy editor, and we've stopped creating new templates in it.  Provided that nothing else changes, you should be able to continue copying and re-using the legacy editor for quite awhile.

 

I also would like to apologize about the lack of an 'Accept as Solution' button, that would only be available for the person who originally started this thread.


Aaron_H
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.