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Mobile Images not Consistant

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Occasional Contributor

Mobile Images not Consistant

I just sent two test emails to my phone from a mobile-responsive template, and the graphics in the first email looks like it would if viewed on a desktop (and the images resized themselves incorrectly, btw), and the second email stacked the images the way I expected it to.  How do I know which way my customers are going to see it?

 

I'm viewing it with Yahoo's email.

 

CC Screenshot 1.jpgCC Screenshot 2.jpg

Thank you

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1 REPLY
CTCT Employee

Re: Mobile Images not Consistant

Hello @StaceyW6,

 

Thank you for reaching out to us. I can definitely understand how important it is to know exactly what your recipients will see. We would like to collect additional information to take a deeper look into what you are experiencing. Could you email us at social_support(at)constantcontact(dot)com with:

 

1 - The username to your Constant Contact account,

2 - The Mobile device and version you are using to view your emails,

3 - The name of the template you are currently working with,

4 - A reference to this post.

 

We will be communicating with our Upper level of Support once we have received this information to better investigate this issue. At this time we are unable to say exactly what version will be viewed on the recipients end. Please let us know if there is anything else we can assist with. Have a great day!

Tiago_R
Community & Social Media Support

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