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Text Size Problems Third Generation

Occasional Contributor

Text Size Problems Third Generation

Why does text in the third generation templates display smaller than in the legacy template?  Issue occurs in both the editor, and in the actual message.

 

Using 3rd gen template, font was set to Arial 11 in the editor.  In actual email, this displays as Arial 8.5.

 

Attached image shows comparison of legacy template (left) and 3rdgen template (right).  In both editors, text was set to Arial 11.  Both messages are at 100% zoom.  Overall width of gen3 text area is narrower as well.2019-01-23_11h40_04.png

 

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3 REPLIES 3
CTCT Employee

Re: Text Size Problems Third Generation

Hello @BoschSecurity,

 

Thank you for reaching out about the difference between font sizes in the Third Generation editor, versus our Legacy editor. The Third Generation editor uses PX (pixel) which is common for digital, whereas our previous editor uses PT (point) which is common for print. You will see a noticeable difference between 11px versus 11pt font, so you may want to make your text slightly larger when creating an email in the Third Generation editor. 

 

If you have any additional questions about this, please let us know! 


Amber_L
Community & Social Media Support

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Regular Visitor

Re: Text Size Problems Third Generation

I create a beautiful message to send out and when it arrives, more than half the message is taken up by the background color, and the message area is shrunk to the point that it is hard to read.  I have a poster in my message, and it shrinks to the point it is unreadable.  How can I increase the size of the message area and decrease the size of the background so it looks like the message I create?  

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CTCT Employee

Re: Text Size Problems Third Generation

Hello @SDSwedes,

The email you send out should look like the what you created in the editor. Can you tell me the name of the Campaign where the background stretched and the images were shrunk? I would like to help you find out why this did not come out correctly.


Timothy_G
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.