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Working with images, problem with what shows in editor

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Valued Contributor

Working with images, problem with what shows in editor

Wondering if anyone else has had this problem and found a solution.

For the most part, the images we use in our emails are from our website--and rather than uploading them to our account library, we just use the URLs to insert them as needed. Recently we have been having a couple of problems, which I suspect are related and reflect some coding problem.

 

One is that sometimes "phantom" images show up that we cannot see when working in the editor, but when we preview and send a test, they do show. These are images that we are actually using, so they show up both where we insert them and in another spot in the email. Have not yet been able to determine if there is a pattern to when this happens.

 

The second, just happened for the first time earlier this week. In this case, we inserted an image, and it showed up in the editor, but not in the preview or the test email. Since it shows in the editor we can be certain that it hasn't "gone missing" and of course we can verify that by going directly to the URL. The preview and the test message both show the space allotted to the image in the desktop version but did not show it in the mobile version. But neither version, in preview or test, show the image itself. We solved this by putting the image in our library, But we consider this an unsatisfactory solution.

 

Could this be a documented bug?

5 REPLIES 5
CTCT Employee

Re: Working with images, problem with what shows in editor

Hi @JulieL34

 

Thank you for reaching out to the Constant Contact Community. I hope you are having an awesome weekend.

 

I'm sorry you are experiencing these issues when inserting your image URL into your email campaign. Both are documented system issues we are aware of and our team are working on. I will document that fact that you are experiencing these problems on your account and have the team notify you when there is resolution on the problem. In the meantime, if you notice the problem with the direct image, continue to use the workaround you found of adding the image into your library. If you have further questions, please always feel free to reach out. We are happy to assist.

 

Thank you for choosing Constant Contact. Have a good day!


Adrienne B.
Community & Social Media Support

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All Star

Re: Working with images, problem with what shows in editor

Has the second issue been solved?  I am seeing the same thing.  My email looks great in the editor and I am missing many images in the Preview.  I have uploaded all of my images to the Constant Contact library before pulling them in.  Please advice.

CTCT Employee

Re: Working with images, problem with what shows in editor

Hello @LauraG796,

 

Thank you for your feedback. I apologize that you are having the same experience. It is still a documented defect and I am tracking it on your account now. We completely understand how important it is to get this fixed so we are working hard to find a solution. Thank you! 


Zoe_H
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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Valued Contributor

Re: Working with images, problem with what shows in editor

idk about @LauraG796, but I don't know how an answer like this, now 7 months after my post yielded pretty much the same response, is like no response at all.

 

How can you ask her to mark this as an "accepted solution"?

No place I ever worked found it acceptable to have a "documented defect" exist for that long without even acknowledging that it's still a problem.

CTCT Employee

Re: Working with images, problem with what shows in editor

Hello @JulieL34,

 

We completely understand how you feel about this. If you would like we can do some further research on this issue and track the feedback on your account as well. Please email social_support(at)constantcontact(dot)com your username, a reference to this post, and the title of the newsletter that this is happening in. Thank you! 


Zoe_H
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.