Whether this is your first time visiting our Community (welcome!) or you have been with us for a while, we wanted to share with you some tips and tricks on how to ask questions and make the most out of your Community experience.
Below is a quick checklist of things to consider when asking questions and looking for help from other Community members.
Before posting your question, start by searching our existing posts and threads. There is a lot of knowledge out there already, and you might find the answer you are looking for through a previous post or in our Commonly Asked Questions area. You can search from the homepage or by using the search bar at the top of every page.
We have a board for that! Share & Get Ideas is a great place to talk with fellow small business owners and our own marketing experts. Let us know what marketing goals you are working towards. Maybe you used a Constant Contact feature to make this happen with your own business or organization. Chime in and comment on a question posted by a member if you have advice to share from your own experiences. We’d love to hear about it!
Here are some examples of posts we’ve received in the past:
If you did not find what you are looking for by searching, you can post your question on our Get Help board. When posting, make sure you are following these best practices to ensure the best interaction with our Community:
We aim to respond to all Community questions within 24 business hours. If there is an immediate need for assistance, please call or chat with our Support team.
We love hearing how we can make our product better. Share your thoughts on our Feedback board and let us know of any features or changes that would make your Constant Contact experience better.
We won’t always reply to your feedback, but we promise to read it and get it into the right hands. You may also see us merge your idea with other similar ideas so we can keep it all in one place. You’ll see our moderators asking questions and giving whatever details they have available. We'll keep you updated on the status of a request or any information we can share!
By following the above guidelines, there is a better chance you will find the answer or help you are looking for. Furthermore, you will ensure that the Community is digestible and that questions and solutions are easy to search and find for everyone. Thank you for all your contributions! We can't wait to see what you have to share.