A project leader would like to copy a Constant Contact email she got from another group and send it out on one of our distribution lists. Can we do that? Thanks!
Thank you for contacting us about copying an email between accounts.
We have 2 ways that this can be accomplished.
I hope that helps!
UPDATED: August 2018
Please click here to learn more about using our updated 'Attend My Events' Website Widget.
The information below is out of date.
If you run events regularly, you may find yourself getting tired of constantly updating the upcoming events section of your website. But have no fear, EventSpot has you covered with the "Attend My Events" Website Widget!
On your EventSpot tab, click on Promotion Tools.
Then, scroll down and click on Add Widget.
Here, you can set up the title for the widget, the maximum number of events it will show, and how much information shows up in the widget. You can also specify if you want the widget to link to your event homepage, or go directly to the registration page. Once you have the options set, just copy the widget source code and insert it into the HTML on your website.
Now your website visitors will always know what events are coming up, and you won't have to worry that they're seeing "Upcoming" events that are actually in the past!
We have change the flow a bit in EventSpot, so here's how you'd find that widget these days.
1. Click on a currently opened event
2. Scroll down to where it says 'Promote your event' under the reporting circle
3. Click "Add Widget".
4. In the Title field, enter the name for the widget that will display on your webpage. In the drop-down menu you can then edit the information you want to include, generate a code which you can insert into your website.
If you need further assistance, please call 866.289.2101 and choose EventSpot support,
I added an incorrect email address to my list of emails for verification. This address doesn't exist and will never be verified. Can I remove it from the list?
Thanks for getting in touch with us today! Emails normally need to be in the "Verified" status and must not be set as either the Billing Email or as the Contact Email. I can absolutely help you further to get that all sorted out. Could you please send an email to social_support(at)constantcontact(dot)com with your username and confirm the incorrect email address?
Thank you for reaching out! Once an email is scheduled, it is put into a different status category in which it can't be edited. If we wanted to edit the scheduled email, click on the title of the email. The on the top right hand side, select "unschedule" and then your email will be in an "draft" status, where it will be editable. Then once the edits are made, we can reschedule!
I think I am doing something wrong.
Please can you assist me in setting up the trigger or mechanism to know when an event is declined so as to send the declined confirmation message?
Andre van Schalkwyk
There is not an option to decline on the event landing page as there is no customer information being saved. The decline button is available in your event's email invitations. The landing page is designed to be a more public option where people can register if they want but don't need to take any action if they don't want to attend. Here is an article from our Help Center that goes into further details on understanding the difference between your Event Landing Page and Event Invitations.
Hope this helps,
If you are referring to adding Google Analytics to your Event from Constant Contact, as long as you have an account with Google Analytics you should be able to track the registration pages by adding the Google Analytics web property ID into the "Google Analytics" box under Advanced Options. This would track where traffic is coming from, if and where prospects are falling out of the process and allow you to collect location information on the registrants. Here's more information.
If you are referring to adding the Event Tracking from Google Analytics to track what actions people are taking on your site, then using the Embeddable Sign up form might be your best option. By adding the embeddable sign up form you have access to the code of the form to edit so that you can add the Event Tracking from Google Analytics to where you would need. I would recommend thoroughly testing this on your site to ensure that the code that you are adding to the embeddable form is not going to cause any issues with the transfer of information to your Constant Contact account. If this does not work for any reason, then the other option is to create your own custom form where you can add the tracking and link it to your account with an API.
I need someone to remove it from my emails. I understand that it can't be removed by me for some reason. Please do so immediately.
If you have any questions, simply email them to my account and I will respond quickly.
UPDATED: March 2018
Many of the elements in the footer are required by law, including the ability for recipients to unsubscribe from your newsletter, so we are not able to remove the entire footer from your emails.
If you are looking to remove the Constant Contact logo from the footer of your email, this is something that can be done very quickly at no cost to you if you are a paying customer. If this is the customization that you are referring to, please let me know and I would be happy to take care of that for you. Alternatively you could call our support line and one of our support representatives will be able to assist you with this.
If you need further customization of the footer, our custom services team can work with you to make a custom footer. This is not a free service and costs $99. If this is something you are interested in please let us know and I would be happy to have our custom services team get in touch with you regarding this.
Please let us know if you have any other questions. Thanks.
Every time I have used the image editor the past couple months it seems to have this odd glitch that crops most of my photo out. It doesn't seem to matter what type of image (jpg, png, etc.). I will make an edit (for example, enhance, or resize) and as soon as I click on the button to make said edit, 3/4 of the image disappears and zooms in on a small part. If I make the edit and save, it saves the image this way. I have tried doing several different things to images and this happens every time.
I thought I came up with a work around, as when I made an edit and the same issue came up and automatically cropped it like I mentioned previously, I could go to vignette, hit cancel, and it would show the full image again, but then once I hit save, it saved it as basically a corner of the original image again. This didn't happen at all to me in the past two years of using constant contact, only in recent months. Has any one else had this problem, or have any advice?
Thank you for reaching out to us through the Community. I am sorry to hear that you are experiencing this issue with the editor. I will like to look into this further for you. If you can answer these questions, it can help us determine where the source of the issue may be: When you use the image editor, are you using it in the Library page or within the email campaign? What computer system are you using? Which browser are you using? Have you attempted to switch to a different browser? If you could, please provide a screenshot of the aftermath of the glitch when you tried to make an edit. Thank you!
I'm a newly transitioning from traditional print to web services. Are there recommended settings when saving PDF's from Adobe applications? My PDFs exceed CC's meg limitations, and when I optimize them, they don't print correctly. Looking for any place to start from someone who's been there.
Thanks for joining us in the Community. We certainly understand why it would be helpful to have the most compatible settings when coming over from Adobe. Since you did mentioned those PDFs are exceeding the limitations, your best bet is to convert these PDFs into image files. In addition, the best setting to be compatible with Constant Contact is PDF/A‑1b: 2005 (CMYK and RGB ). If you are able to change the DPI/resolution, please click here to find exact parameters for best use within the software.
Hi Loretta, You cannot delete a registered contact from your event guest list, but you can cancel their registration by following these steps:
Hope this helps, Jarrad