We are looking for a way to leverage Constant Contact to create a website signup page similar to this:
The mechanism allows clients to pick their preferences from an attractive page after they have entered just their email address on the main page. This is something that we've tried to do for awhile, and finally we have enough subscribers to segment our list.
Can someone please look into this and offer some recommendations? We have over 30,000 contacts and it's time to take our email campaigns to the next level. Thank you.
Thank you for reaching out to the Constant Contact Community. My name is Adrienne and it's my pleasure to assist you today.
That's a great question. While we don't currently offer the preferences to create exactly the type of update option that this page provides, we do provide the ability for customers to choose what they subscribe too. Here is the information on setting up our new Pop-Up and Inline forms, and the ability to Update Preferences so they receive the email types they choose. If this isn't the type of option you are looking for, you may consider developing your own API with the options you like, you can find more information on that at our Developer Forum.
Please feel free to reach out if you have further questions. Thank you for choosing Constant Contact. Have a great day!
I'm trying the service but I immediately received this message:
"We've temporarily deactivated your Constant Contact account. Please contact Customer Support so that we may resolve the problem and reactivate your account. We will continue to bill your account during this time."
I unfortunately don't speak English and therefore telephone contact is useless.
What happened ?
How can I solve the problem ?
Sorry to hear you are having issues with your account. I have submitted a request to our Account Review department on your behalf so they can reach back out to you via email.
If you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!
Since working in the third generation editor, I can't see social media blocks in the email editor. They're there, they show up in the preview, but they are nonexistent in the editor. And since I can't see them, I can't edit or remove them.
Does anyone have an idea of what I should do?
I am working in google chrome, with add block turned off. This is a problem across several Constant Contact accounts I manage.
Thank you for contacting the Constant Contact Community. It's my pleasure to assist you today.
I'm sorry to hear that you are running into a problem adding your social media blocks. Can you send a screenshot of the issue you are encountering? I'm unable to replicate the same problem. Please send it to social_support(at)constantcontact(dot)com and include your username, name of the campaigns you have noticed this on, as well a reference to this post? As soon as we have that information we will be happy to address the problem.
Thank you for choosing Constant Contact. Have a great day!
A contact is defined by any name or email address you've added to your account. Your monthly bill is a combination of the pricing plan you've selected, plus the number of active contacts in your account. If your number of active contacts increased during the last billing period, you will move to a higher billing level. These charges will be reflected in next month's bill. You can check your pricing plan from the My Account page. You are not charged for your unsubscribed contacts or any contacts you have on file without an associated email address.
There has to be a solution to this I just know it! I want to share a campaign on social media namely LinkedIn. Constant Contact asks you to link these accounts by entering the user and pass for LinkedIn. BUT company pages on LinkedIn do not have a user and pass. The company page is created and the existing Linked In user connects to it by becoming a page administrator. I really want to be able to use the tracking/reporting that Constant Contact provides because it is SO much better. But when I shared my first campaign it posted to my personal feed and not the company's feed. Ideas?
Thanks for bringing your question to the community! As it is now, Social Share does not currently support the ability to post your campaigns to LinkedIn company pages. We do have an open Feature Request for this ability, and I've tracked your interest and set up an automatic notification to go out if our engineers decide to implement this functionality.
In the meantime, the best way to post your campaigns to your LinkedIn company profile is with the Share URL. You can get the Share URL by clicking the "Link" icon next to the name of a sent campaign. You can then post that URL normally to any social media site you like.
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
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Thank you for reaching out to us through the Community. It is possible for you to remove the contact from a particular list. To do this, go to the Contacts page by clicking on the Contacts tab located at the top of the navigation toolbar. On that page, check the checkbox next to the name of the contacts you want to remove from a particular list. Then, at the top of the columns, click on Manage Lists. Then select the Remove from Lists option and you will be asked which list you wish to remove the contact from. For more information on this, please click here. Once the contact is removed from that list, the autoresponder email will not send to them since the contact needs to be within the list in first place in order for the autoresponder to go out to them. I hope this helps. Let us know if you need assistance with anything else.
In the past I used a Google Doc so different folks could drop content (copy, images, etc.) into it. Once I got content from them all I would take it, edit it, then create the email newsletter for our team. I want a better solution to gathering all of their content. What do you use? Can your team add content to it easily?
I would be grateful for some advice on what you've found handy in this area. Thank you very much!
Question: Can the Basic email template be adjusted to display larger font on mobile devices? When I increase the font size, the mobile version still has very small font.
Background: I have been using the legacy templates for several years. The font size is appropriate for mobile and desktop. A few days ago I tried the Basic template with the third generation template. The email looks fine on desktop, but the font is too small on mobile. Here is the email:
When I look at the email in the CC app on my phone to check reports, that version of the email has the size font I want.
I think I am missing something really simple. LOL, this can't be a difficult problem.
Thanks for any help.
Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you this weekend.
I'm sorry for the issue you are encountering when accessing your email on a mobile device. Because the mobile devices are 100% mobile responsive, they are designed so that the fonts and images adjust to the size of the screen they are being looked at on automatically. This does cause some variance from the editor to the delivered email. While I did test the email to my own Android device the font size doesn't seem drastically different from the editor. If this doesn't seem to be the case with your particular email, can you please send a screenshot of your email where you are seeing the font size significantly smaller to social_support(at)constantcontact(dot)com with the screenshot, your username, and a reference to this post and we will happily take a deeper look at it.
Thank you for choosing Constant Contact. Have a great day!
Thank you for reaching out to the Community! I'm sorry to hear of this experience you're having with processing your payment. Did you receive any error message? Have you tried a different browser or a private/incognito window? To help keep the security of your account, we would not be able to go into your account's billing details here in the Community. However our Billing Support agents can help you get the answers you need. Here is a link to the best hours and numbers this department can be reached at.
We have clients that receive emails from various organizations that all use Constant Contact as their email platform. If someone unsubscribes from "Company A", and "Company B", will they still receive our emails or will they be automatically unsubscribed from anything Constant Contact.
Thank you for bringing this great question to the community! When someone clicks 'unsubscribe' at the bottom of the email, they are unsubscribed only from the specific account that sent them that email. As long as all of the businesses involved are using different Constant Contact Accounts, they will have different lists of unsubscribed contacts.
It's rare, but it is possible for an individual to request that we put them on a global block list, to automatically unsubscribe from all constant contact accounts. This is the internet equivalent of a state-wide 'do not call' list. That is the only kind of unsubscribe that is universal though, and should only be happening with that email-address's explicit request.