Hi, sorry for a very basic problem but I've created my first test email all to my satisfaction but the 'unsubscribe' button at the bottom of the email doesn't seem to work, when I click I get the error message as attached saying it needs a new App to open. Any ideas? Thank you. Ian.
Thank you for reaching out to the Community! That is a great question. The test email will not have an active unsubscribe link that you can click on and actually go through the unsubscribe process. To view this, you will want to send yourself a live version of the email and the unsubscribe link will be active.
In the meantime, if you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!
Unable to drag and drop image into project after applying "Image" (from "Build"). Smaller images work, so is there a size beyond which images don't post? Hope this makes sense. I got the first page to load OK -- It's from an 8.5 X 11 image -- but others of same size don't. Open to suggestions. Thank you!
As a new CC user, I've been trying to import an email list from our previous website. Names on that list were already sifted thru and cleared of typos, address errors and rejections for other reasons. The resulting list contained 127 active names, plus approximately 20 more known to be rejected by AOL.
The original list was provided by our membership department as an Excel file. After uploading to our CC file, it contained more than 300 names, due to listings for married couples with separate email addresses. After deleting the second address for couples I noticed in another user's message that
those deletions cannot be made. (i.e. they are permanently retained in our new CC email list.
Does that mean we are stuck with paying for any addresses we mail to above the 200 message l?
. . . or do I have to delete the entire list and make the changes to the Excel file first before uploading the names?
Welcome to the community! I know managing contact lists and how they're billed can be a bit confusing at first, and I'll be happy to help explain those interactions.
First, you were correct that our system creates a new 'contact' entry for each unique email address, so a couple with two addresses, is two separate contacts according to our system. Even one person, that just gives you two different addresses still counts as two separate contacts.
If you delete some of those contacts, that's fine, you can always delete a contact from your account, and they'll be removed. You'd need to also delete them from the list you're uploading though, otherwise the next time you upload it, you'd just add them back in. I imagine that's the issue that was mentioned by another user, but in general, there shouldn't be a problem deleting a contact you don't want to send emails to. You can find instructions for deleting contacts here.
As for the billing, yes, if you want to send to 300 different email addresses, that's how many contacts you need, and would be billed for, even if several are owned by the same person or family. However billing is based off a range of contacts. So there's no difference in payment between 150 contacts, and 300. After the trial period, our smallest package would cover up to 500 contacts, which still gives you room to grow!
I'd like to offer visitors to my site the opportunity to download a report for free - obviously in return for their contact details.
Can I do this with CC and if so, how?
Thank you for coming into the community today! Yes, we can help with what you're looking for, with the use of a sign-up form and an Autoresponder.
Step 1: Create a new empty list.
Step 2: Create an Autoresponder email, and include your document in that email.
Step 3: Create your sign-up form, and assign it to the empty list that's associated with that autoresponder.
Now whenever someone fills out your new form, they will receive an automated email, with the document that you were wanting to share.
Once an email is sent you cannot edit the sent email but you can make a copy of the email and resend it with the changes. You have to copy your email campaign into a draft format so that you can make your changes and resend the email.
To copy an email click on ‘More” next to the email campaign you want to edit and then select 'Copy' from the drop down
If you are using our 3GE once you copy the email it will ask you to re-name it. Give it an appropriate name and select save. If you are using the 2GE you will need to go to the left top corner and edit the name under where it says ‘Customize Your Campaign’.
Once the email is copied and renamed, make the edits you need to the email itself. Make sure to change the subject line so that your readers know you have made a change to the email and schedule the email to go out.
This FAQ goes into more detail: Copy from the Campaign List View.
I hope that helps you!
We have two separate product lines from the marketing point of view. PL made in France and the other one made in China. SOme of our customers/prospects unsuscribe from one type of our newsletters (let's say for product line made in Chine), but still want to get news concerning the French products. We would like to know if we need two separate accounts or we can use the same one to manage this kind of situations?
thank you for your help,
Thank you for reaching out to the Community about your contacts! The good news is you don't need two separate accounts. In fact, I would suggest customizing the Update Profile Form in your account. Once this form is customized, contacts will have the option to unsubscribe from one list rather than the whole account. The Update Profile Form can be found in the Landing Pages and More section of your account under the Sign-Up Forms tab.
I have looked all over the "Build" and "Design" tabs and can't find how to add a border around an image. Anyone know? Thank you -- Susie
We are looking to tidy our contacts in advance of the new GDPR laws coming into effect next year.
If we delete contacts and then re-add at a later date, will the engagement info for each separate contact still be available or will it restart again from when the contact was re-added?
Thanks for reaching out in the Community and that's a great question! We appreciate you planning ahead for General Data Protection Regulation (GDPR). If you delete a contact from your account and then add the contact back to your account the Engagement will definitely be restored in the contact details.
Hey, our ministry would like to embed video in the email itself. Our videos are hosted at Vimeo but we send out most everything in a CC email campaign. What's the best way to make the video look like it is actually in the email?
Videos are a great way to add interactive content to your email and Constant Contact has quick and easy way to share your videos.
Embedding a video directly into your Email campaign can increase the chances that your email becomes undeliverable because some email client's can't play videos and some Internet Service Providers (ISP's) block video attachments because they are commonly used to spread viruses but don't worry we have a solution!
You can make a YouTube or Vimeo video appear embedded in an email using the third-generation editor. With our 2GE users you have the option to use only YouTube videos in an email.
For out 3GE users use these steps:
1. From the Build tab, Place your cursor over the Video block and click to drag into your layout. Release your mouse to drop it into place.
Have you copied your video URL yet? If not, open a new window and navigate to your YouTube or Vimeo page. Copy the URL.
2. Paste the video's URL into the field. Use the Test Link button to make sure you've got it right. Click Insert.
A thumbnail of the video will be added to your email.
When your contacts click on the video thumbnail, a new browser will open to play the video. If you want to add a caption below your video, drag in a Text block and add one.
For 2GE users:
When you insert a link for a video to your campaign email, you have the option of also adding a thumbnail image of the video that includes a video player icon.
Note: The video image is automatically generated from the link and does not count as an image within your Image Library.
6. Adjust the size of the thumbnail by dragging the slider.(Optional) Edit the the title that displays beneath the video's thumbnail.
7. Click Insert. Make additional edits to your text as necessary and click Save to continue editing the rest of your campaign email.
I hope that helps!
How do I make changes to the sign-up form? I want to change the shape to make it more horizontal and add colour, also a privacy statement at the bottom.
Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today!
Those are great questions and I'm glad you figured out how to make the changes you were looking to make. The form is standard on the website, however, you may be able to tweak it by updating the code you are inserting on the website. Can you send an email to social_support(at)constantcontact(dot)com with your username, a reference to his post, your website, the name of the form you are using so we may take a look and see how we might update the size to be more to your liking?
Thank you for contacting Constant Contact. Have a great weekend.