My emails keep getting cut off in strange places, but I need all of the content to stay put. How can I fix this?
Thank you for replying back with the screenshots and the answers to the questions! I went ahead and tested your campaign across the more popular email clients to narrow down which ones could be having this issue. After this testing, it appears that this is happening only in Gmail, which it looks like you may be using this email client. The reason this happens in Gmail, is because there is only a certain amount of content that it will visibly show. As soon as this limit (102KB file size) is exceeded, it will cut off your campaign and at the very bottom left of the email, you'll notice a "View Entire Message" hyperlink. By clicking on this link, you can view the campaign in its entirety, solving the display issue. If you want to learn more about this, take a look here.
What can help in this situation is to make the campaign shorter in length, by reducing the amount of images/text in the email if possible.
I was working on an email to send out to my subscribers this morning and a message pops up on my page that my mailing privileges have been suspended and to call customer service. But today is Saturday so that is not an option. I sent a message, I did a Tweet...does anyone know if it will be possible I can get this resolved without talking to someone on the phone? This is really frustrating!
Thank you for reaching out to the Constant Contact Community. I hope you're having a great weekend.
I believe I was able to help you via social media this morning but if you haven't been able to read that message yet, you may reach out to our Account Review Specialists and they will be able to discuss your concern directly and get you taken care of.
Please let me know if there is anything else we can do for you. Thank you for choosing Constant Contact. Have a great weekend.
I am a new member and don't know much about the usage. I am learning to use, and now i am ok with use of this platform. My account is not working from today onwards. May i know the reason?
Its showing that my account under review. No issues.There are other good service providers like . Now i am started using that.I can able to send 2000 mails at a time. Thanks for your reply.
I sent out a Opt in confirmation email campaign, my business logo is correct in the email, but when a customer clicks the 'confirm subscription' link they are taken to a confirmation webpage that has my OLD business logo on it!!
How do I change this logo that is on a automatically created webpage?
Thank you in advance for your help!!!
Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.
That's a great question. The logo from the form that is sent out actually comes from the Update Profile Form. If you follow these instructions and select Update Profile Form, you will be able to change the logo on the form. If you have any further trouble, please don't hesitate to reach out.
Thank you for contacting Constant Contact. Have a great day!
Happy 2018! I'm looking for feedback from CTCT and/or solution providers who has dealt with the real estate industry. I would appreciate feedback or suggestions related to promoting email marketing services to real estate agents, brokers? Many of the realtors in my area do not have professional email marketing campaigns. Others send out a generic email campaign (one for all, non-relevant, not personalized, non-segmented) to their whole customer base, just changing the realtor contact info. So you'll recieve the same email from different realtors which is shocking. Any insights will definitely be helpful. Thank you!
Thank you for posting this to the Community!
You have some great questions! I would like to share some resources that we have available for your industry:
Click Here for some general information.
Click Here for blogs related to Real Estate.
Finally, Click Here for a blog that goes over creating a Real Estate Marketing Strategy.
I sure do hope that this helps but please let us know if you have additional questions. Thank you for using Constant Contact, have a great day!
I have looked all over the "Build" and "Design" tabs and can't find how to add a border around an image. Anyone know? Thank you -- Susie
Please disregard. I found it by using the Video Resources! Thanks!
I made a FB page for my newsletter. I used CC's signup form on the page.
I have new signups, but my contacts show the same people with new additions.
Anybody know why?
Thanks for your time!
Thank you for reaching out to us about this. It looks like the contacts that had used the Facebook Sign-Up Form were already in your active contacts prior to signing up. If this happens, the Facebook form will show that a sign-up occured, but they will not show as new contacts. Because our system does not allow for duplicates, the contacts would just get updated and have any new list added under their profile that might apply to that form. I hope this helps.
We use the "Share URL" feature in a few different applications, including linking on our website to past newsletters and sending to partners who have become members since the last send. Do clicks to the URL count towards the analytics at all? If not, is there any place to see analytics for those links within Constant Contact?
Thank you for reaching out to the community!
At this time we do not have any click tracking for the short URL. The only links that are tracked must be located within a campaign. I am happy to submit this as a product idea for you. Please let us know if there is anything else we can do for you.
We are looking to tidy our contacts in advance of the new GDPR laws coming into effect next year.
If we delete contacts and then re-add at a later date, will the engagement info for each separate contact still be available or will it restart again from when the contact was re-added?
Thanks for reaching out in the Community and that's a great question! We appreciate you planning ahead for General Data Protection Regulation (GDPR). If you delete a contact from your account and then add the contact back to your account the Engagement will definitely be restored in the contact details.
Thank you for reaching out about this! We know how important it is to collect customer feedback, and I apologize that our How-To Article contains an inaccuracy. You can now find the Footer Options box by clicking the Profile Icon in the top right and selecting My Settings, then clicking Email Features: