Hello @NeilE53. I apologize that this is happening to you. When you are pasting copied text from another source, like a website or a online document, it can bring over some hidden problematic formatting which can cause you to not be able to edit the formatting of the text in the editor. I recommend first pasting your text into a simple text editor such as Notepad (if you are using a Windows computer) or TextEdit (if you are using a Mac). Here is a link to an article that provides some more information. Let us know if you have any more questions!
Thank you for coming to the Community! Congratulations on your 30th year in business! This email looks great. I like how you have your coupon in the middle of your newsletter, it makes it the main focal point. As for the rest of the email, its really easy to read, and the large button really stands out for your customers to view upcoming rentals. I would be sure your logo is linked to your website, so if anyone clicks it, they will be re-directed to your new updated website. If you have a contact email address, I would also suggest adding it into the email as well, so your customers are easily able to get in touch with you. I hope this helps!
Hello @JoySchwarz. I apologize that this happened to you. I did look into this and saw that those 24 contacts were actually unsubscribed but still showing on your list under Contacts. We did not attempt to send to these addresses since they have previously unsubscribed. We have seen this as a system issue where unsubscribed address show on a list and we are working to correct it. I will ask our Engineering team to notifiy you when this has been fixed.
Hi @CeceliaB78. I looked into your account and I see that you have a few drafts using our third-generation editor and our custom code editor. Which draft were you trying to insert the dynamic link into? If you wished to continue this conversation privately, you can email us at social_support(at)constantcontact(dot)com with a reference to this post and the information about the draft you were working on.
I'm sorry for any confusion regarding the billing for your account and our new add-on feature for Inbox Preview. We ask that you contact Billing Support directly for assistance with any billing inquiries. They are available Monday - Friday, 7am - 9pm ET.
I just checked out your XHTML test email, and encountered the same problem when I made a copy of it. Since this is a pretty complex issue, we are creating a case for our senior support specialists to work on. They will reach out to you and notify you when it is completed within 4 business days. If you have any more questions, do not hesitate to reply here, or call our support line for more information. Thank you very much again for reaching out!
Great news!. After running some testing and having a closer look, I was able to find the source of the deliverability issue. It appears there is a link to a digital magazine that has some special characters that was causing the email to be held. (Link in email: Summer Camps and Aquatics Guide)
You can use a URL shortener to obtain a new, shorter URL to replace the current link in email to the guide. If you search for "URL shortener" you will find several websites that can take care of that for you. I have added an updated Support Copy in your account that has been updated and ready to send!
I apologize for any confusion with your billing rates. I recommend calling our Billing team at the numbers listed here. They will be able to sort out why the charge has doubled. They are available 7AM to 9PM EST Monday through Friday.
Welcome to the Community!
I'm sorry for any confusion or difficulty in seeing what posts you have scheduled. When you say, "scheduling a post" are you referring to scheduling an email campaign or posting your email on social media with Social Share?
While we do not provide a calendar for scheduled emails we do group them in a separate section specifically for scheduled campaigns.
We do provide a calendar when you are working with Social Share, though.
This is visible when you are creating or editing your social share posts. If you're not actively creating or editing a social post you can always see how many posts you have scheduled when viewing the email campaign you scheduled them for. This can be found on the "Email Stats" page under "Social Share."
I took a look at the email you've been working on. I was able to get the email to align with our footer by adding this bit of code at the very beginning of the body of the email:
<table width="X" border="0" cellspacing="0" cellpadding="0" align="center">
, where X = the width you want for your email.
Check out the support copy, and if you have any more custom code questions, do feel free to reply and we would be happy to help!