Between 10pm - 11pm ET tonight (7/18) we need to make a few updates to our service.
You may experience a delay in sending emails and difficulty managing your contacts. We recommend not using your account during this time frame. Thank you for your patience while we make these updates.
There isn't a way to undo an import but there might be a way to remove the contacts depending on the situation. How were they uploaded--via file? If so, upload the file again into a brand new list. Click into that list, select all the contacts and click "Manage Lists" > "Remove From Lists" and check the lists you uploaded the contacts to by accident.
If you didn't upload via file it would be bit trickier but you could export all of your contacts (including the Advanced Info), open the file and sort by "added date" to the date you did the accidental upload. These are the contacts you will want to remove. If its a lot of contacts you can always add them back to the account in a new list as mentioned above.
You gotta love error messages like this.
I save a text box in my newsletter and get the attached message, which says, "Your changes cannot be saved. Your text contains the following invalid characters:"
Yet, no characters are displayed.
So, after a period of cutting and pasting individual stories into the text box, I determine which story has the "invalid characters." It's in this text:
Camping reservations available through mid-September
(March 13, 2014) — The online reservation system for Michigan state parks and harbors is accepting reservations through mid-September.
Anyone have a guess as to which number or letter of the alphabet was unsupported?
UPDATED: July 2018
Sorry you're having that issue. I've seen it happen before when trying to copy and paste from another document or source. It's bringing in problematic formatting from your copied text, an element that may not be directly tied to an alpha character.
The most straightforward solution is to delete that text segment from the block and manually type in and reformat the text to match the text above and below. You can also follow the steps in this article from our Help Center. I hope this gets you past that error.
You used to be able to easily select what social media you wanted to have your campaign post to when you scheduled the campaign. Then CC decided you couldn't do that with a custom template. So I've created a new campaign using a CC template. Now when you try social share, it just links to my social media pages, which doesn't do my any good if my campaign isn't showing up there. How do I get the actual campaign to show up on the FB page like it used to? I've tried Google with no help.
Thank you for reaching out to us! We completely understand how important it is to get your newsletters on social media. Please click here for the steps on how to use social share to post your newsletters on your business Facebook page, and please reach back out to us if those steps do not work.
I use my iPad at tradeshows to collect email addresses of attendees who voluntarily (upon promise of a bottle of rum) give them to me. On my iPad those names are grouped by cities. Prior to my conversion to Mac from PC I would simply synch my the contacts with Outlook, convert the file to Excel and upload it. Now however I cannot figure out how to get a group from my Mac Address book (which is synced across my iPad and iPhone) into any format that I can then load to Constant Contact. If anyone has any ideas on this it would be greatly appreciated.
UPDATED: July 2018
You can export your contacts from your Apple Mail or Mac Mail Address Book as a vCard file.
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To export an individual contact from your Apple Mail Address Book as a vCard:
To export all contacts from your Apple Mail Address Book as a vCard:
Note: You can also convert your Mac vCard to a CSV file using the vCard to LDIF/CSV Converter.
Important: The file being converted cannot be larger than 8MB. Within the vCard to LDIF/CSV Converter web page, click Choose File to select the vCard file that you just exported. On the Format drop-down menu, please select "Gmail (CSV) and check box for "vCards with e-mail only". Next to filter, please check the box for "vCards with e-mail only". Click Convert. You will be prompted to save the converted CSV file to your computer so you can import it into Constant Contact. If you have multiple vCard files, this process must be repeated for each file.
Great question! Once you have started an export it will process on your "Activity" page until compete. You can see this page by clicking Contacts > Activity. Once the export is done there will be a download link available for you!
I am working on an event registration page, and was hoping to include a link to registration terms and conditions within the registration form. I have been experimenting and searching through the knowledge base and can't find a way to customise the form to the extent that I could an email.
I have added my custom registration question to accept terms and conditions, but would have liked to include a link to those terms alongside this.
Has anyone in the community found a way of doing this, without just typing a text link into the event introduction text?
Thank you for reaching out to us through the Community. At this time, it is not possible to include a link in the body of the registration form. It is possible for you to insert a link in the image that is located above the form, but I don't believe that would prove to be very efficient. Another workaround would be to add the link in the email invitation for the event or insert it within an email campaign with the event URL linked in the campaign. With that being said, I have submitted this feedback to our developers and hopefully, this can be implemented in the near future. I do apologize for any inconvenience this may cause in not having this ability, but please let us know if you need assistance with anything else.
Hey guys, does anyone know how to make text blink in the email? the blink tag doesn't seem to be working or I am doing it wrong.
Thank you for coming to the community with your question! Our editor does not currently support the blink tag. I have however seen a number of people insert .gif images of headlines, which then include that kind of blinking text you're talking about, for example:
Some more information on how to make a .gif image like this, and how to insert it into a campaign can be found here.
UPDATED: July 2018
We do not have a template asking for permission as it's part of our terms and conditions that contacts you import should already be permission-based. If you want to obtain permission from them again, we have a process called Confirmed Opt-in which means you send them an email asking them to confirm that they want to continue receiving your emails. If they do not respond, they will not get your emails again and you cannot manually add them back in as active contacts in your account. This applies to new sign ups and you can also send existing contacts a manual opt in email. Here are the links on how that works for your reference:
Please go over that so you can decide whether you want to do this process as it may reduce your contacts numbers if they do not confirm at all. Thanks Paul! Please let me know if you have any other questions
After we have an event we are required by the program we are giving to create a certificate of attendance so they can recieve their credit. Any thoughts or ways on the following:
After we select who attended through the Eventspot functionality- a pre-download certificate (from us) is generated and e-mailed to the attendee???
This would be a 110% life saver.
At any one given point we can have 8 seminars running across the midwest of over 200 attendees for 10 weeks straight. That's A LOT of certificates and A LOT of emails and A LOT of making sure everything is correct.
Any ideas are very much appreciated.
Hi Vicky. We don't have anything built in that would send a certificate to attendees. However, could send an email to registrants (after you cancel non-attendees' registrations) and make the email into a certificate.
If you have any questions about this idea, please let us know.
Thank you for reaching out to us through the Community. This message sounds like is being caused by their operating system. Unfortunately, we are not able to provide information regarding this. I suggest that you reach out to them for further assistance.