This Friday (8/18), we're getting some of our customer care team together for our annual summer outing. This means that online chat will not be available after 11:30 am ET and phone support will close at 7pm ET. When calling into support you may experience longer hold times given the limited resources.
Thank you for your patience while we get our team together. For all of our help resources check out our Help Center.
Hello @ErieBar. At this time, our third-generation editor does not have the ability to access HTML. I understand why you would want this access However, we are collecting feedback from our customers who would want this access so we can possibly implement easier editing options into the editor itself without having to resort to accessing the HTML of an email. I saw that you wanted the access for text editing. What types of editing would you be doing, either with the text or the layout of the email? Let us know and I would be happy to submit this feedback over to the appropriate teams!
Hello @Jovix. Thanks for coming into the Community with your question. You are correct in saying that the maximum width of an image being up loaded into the library is 800px and any image larger than that would be reduced in size. The reason why we allow larger images to be used on an event landing page is because it is created as a website and not as an email. If you did want a image larger than 800 pixels to appear on your landing page, you would want to host the image elsewhere and then insert it as a URL. Hope this helps!
Sorry for any confusion there may be with the amount of contacts that received your email. I took a peek at your account and the email you sent. After digging a little deeper and speaking to our technical support we were able to see unfortunately it was sent to only 13,037 of your contacts. Your email not sending to all of the contacts on your large list is something I’ve made the correct teams aware of. As a work around I suggest first to create a list of the people who did not receive your email. Once this list is created make a copy of the sent email, and send it out to this new list. I apologize for any inconvenience you have experienced with this email; you should not come across this with any future emails you send.
I am sorry to hear you are experiencing this issue. I was not able to replicate the error message in either of your accounts. Any chance you tried to troubleshoot by changing your web browser or using a different computer? It's possible there is something going on with the network the computer is on or an issue with the specific browser you are using. I recommend testing the site in Incognito/Safe Mode to see if that resolves the issue.
Thank you for coming to the Community with this inquiry!
I would argue the two best ways to record this data with Constant Contact is either as individual list names or as custom fields. Separating the volunteer positions as list names might be the easiest method, as you can jump to that list under Contacts Management and then export the file for reporting purposes.
When you check off multiple lists for a sign-up form it will display any that you have checked.
If you create custom fields you can narrow down the contacts based on which custom field they filled out. Then select those contacts and export them for reporting.
At this time there is no way to add contacts to tags from the sign-up form itself. But I would be happy to submit this as feedback to our developers for review!
The survey tool allows you to redirect respondents to a closing page of your choice. We provide a short URL to share your coupons with that could be used as the closing page.
After activating your coupon grab the short URL underneath the preview section:
Then you can paste it as the redirect for the closing page:
We also have a great Knowledge Base article around how to utilize incentives for your surveys.
As for using the text-to-join feature, you could create flyers with the short numbers and keyword and leave them on the table! We actually have the option to create a flyer during the set-up for text-to-join. The steps are listed in the article I linked above.
Thank you for bringing your question to the Community! I understand how that could be frustrating, trying to add the guest information to a list. Here is an FAQ/Tutorial that will help you access that data. After you download the report with the guest information in it, you can then import that as a list into Constant Contact, using our Upload from File feature on the Contacts page. Let us know if that helped, or if you have further questions!
Hello @DebbieVG. The ability to insert a poll in an email is available for those customers that have our Email Plus package. For the security of your account, I'm not able to discuss what plan you have but I can let you know how to check this in your account! In the top right corner of your account, there is a silhouette of a person. If you put your mouse over this and go to Plans and Pricing, this will show you what plan you are currently under and if you are able to use this block.
Hello @DebbieVG. I'm sorry that you are not finding what you are looking for in our templates! Although we might not have a precreated template that has exactly what you are looking for, you are more than welcome to insert an image that fits the topic of your campaign! We also have an extensive stock photo gallery that includes free images for you to use (I just did a quick search and found some great travel/map related images)!
Have you watched some of our video tutorials? I find that these are great for customers who need a hand to get started or even need a quick refresher! Also, I suggest that you check out the many webinars that we offer. You can sign up for one and even if you can't make it during the scheduled time, you can usually get a copy of the webinar to watch on your own time.
Thank you for bringing your questions to the Community forum! Those are really good questions, and hopefully my answers will help!
1) The unopened list for that campaign could possibly contain unsubscribed contacts. However, if you were to add those unopens to a new list, the unsubscribed contacts will not be added to that list. They are already in your unsubscribe folder, and will drop out. So no worries about accidentally sending to your unsubscribers, that won't happen.
2) There is an advanced search feature when viewing contacts:
If you click that "Advanced" link, an overlay will pop up where you can filter people who were added after that email was sent. I recommend this filter:
Where the date field would be the date of the sent campaign.
Let us know if you have any further questions, and again thank you for bringing your inquiry to the Community forum!