I have an active email automation campaign called "Your Executive Chair" with 7 emails on it. The first email is scheduled to be sent immediately after a contact is added, the second email is scheduled to sent emails 1 day after the first email was sent, the third email is set to be sent after 1 hour the second email was sent and so on...
Two days ago, after the first email was sent, I decided to edit the second email, so I paused the automation and edited the second email, then I made the automation active again. Although the campaign is active now it didn't send any email based on the sechedule! What is wrong?!
Could you please help me to fix this problem?
I would appreciate your help.
Thank you so much for reaching out to the Community! I already replied to your other post, but I wanted to make sure you saw my response. I'm sorry to hear your Autoresponder series is not sending properly. I took a look at your account and see exactly what you mean. I have escalated this issue to our upper technical team and they will review this and reach out to you when they are back in the office tomorrow. I do apologize for the inconvenience.
In the meantime, if you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!
I have a simple question and I know it is a weekend evening. Why can't I post it via email.
I want to find out how to get a list of bad email addresses from my lists.
I just wanted to chime into this thread to point out our robust Help Center page, where on top of a variety of frequently asked questions, also highlights our various support channels. This includes weekend support through our Twitter and Facebook pages, as well as right here on the Community. Please let me know if anyone has any questions!
We were contacted today by a long-time member who recently received not one, but TWO, copies of our Welcome email via CC! And they were received two weeks apart. Since this is intended to be sent only to newly-registered/signed up folks, we are all rather confused. FWIW, the Welcome email has not been edited/updated in recent memory.
The only clue we have is that each Welcome email was delivered about 20 minutes prior to the member's receiving a notification that their membership was expiring/up for renewal.
Any ideas what might have caused this? As far as we know, this member is the only one affected - or the only one who has contacted us about this.
Thank you for reaching out to us. I can understand that it is important to ensure that your contacts are not receiving your Welcome email twice. To better investigate what has happened, there is some information that we would need that will be extremely helpful:
1) The email address of the contact who received more than one Welcome email
2) A forwarded message of both emails received by the contact. If you cannot forward the message, a screenshot would also be helpful. If you do send a screenshot of the emails, please keep in mind that the screenshots need to contain the detailed information for those emails (From, Reply-to, Subject).
You can email this information to social_support(at)constantcontact(dot)com, with a reference to this post. Please feel free to send us any additional information that you believe could be useful for us.
I've created a landing page which we use the hyperlink for people to sign themselves up.
How do we measure the success of the landing page ie how do we know hoe many people have signed up this way?
Thanks in advance
Thank you for reaching out to us through the Community. You can view how many people have signed-up through your landing page in the "Landing Pages and More" page, under the "Sign-ups" column. To get to this page, click on the "Sign-up Forms" tab located in the navigation toolbar at the top of the account screen. Then, click on the section called: "Landing Pages and More", located at the bottom left side of that page. Once you get to the "Landing Pages and More" page, you should now be able to see the charts listing the number of sign-ups that you have had so far for the particular landing page.
Also, under the section of "Contact Emails", you will see the "Sign-up & Unsubscribe updates." Under this section, you can choose to select how often you want to receive email updates on who has subscribed and who has unsubscribed through your landing pages. For more information on this, please click here. I hope this helps. Let us know if you need assistance with anything else!
I have an active running campaign consisted of 21 emails - each email sends out every day.
It sends out for 12 persons and I want to extend the contact list - I want new contacts to join the campaign in day 5 and that they receive mailing together with initial contact list. Is it possible ? How to do it ?
Thank you for reaching out to the community!
If you are using an autoresponder campaign it is not possible to start contacts in the middle of this series. In this case, I recommend making a new autoresponder starting on day 5. This will be the best option to accomplish what you want to do.
I hope that this is helpful.
Please let us know if there is anything else we can do for you.
You are very welcome! And just to follow-up, you most likely have an add-on or extension that needs to be disabled in your primary web browser. Please refer to this article for details on how to disable it:
Disabling one or more of these programs may resolve the issue and allow the sign-up form page to display properly.
Just installed the github php sdk 3-0-0 alpha.
I tried the example 'addOrUpdateContact' and tried to add a contact to a list. Everything seems to be working fine and with no errors. The contact gets added to the list but the problem is;
The autoresponder welcome email that I have had set up for that specific list didn't get sent.
Although, when I use the default sign up form, created within the constant contact ui, the autoresponder works fine.
I 've checked the contact's information and it says "added by you" which is the source of the problem I suppose. But i don't understand why since the addContacts function's 3rd parameter is set to true;
$returnContact = $cc->contactService->addContact(ACCESS_TOKEN, $contact, true);
I also get the following error which I don't know what it is and how it affects the outcome;
Warning: count(): Parameter must be an array or an object that implements Countable in \constant_contact\vendor\guzzlehttp\guzzle\src\Handler\CurlFactory.php on line 67
I have the Email Plus plan, which includes the Archive feature. Is there a way to create an archive of responsive (mobile-friendly) emails?
All of the generated links look like this (https://conta.cc/2GjRnhK), which is not responsive when viewed on a mobile device.
Thank you for bringing your question to the community! I do see the campaign you linked, and was able to view it correctly on my mobile device. I know though that many mobile devices do display coding and web-pages differently, and this is a challenge on both emails, as well as their web-page archives. I noticed that the campaign you linked to was one created with our legacy editor. The newer 3rd Generation Editor has better built in mobile responsiveness than it's older legacy counterpart, and this responsiveness should carry over to the archive as well. I would suggest moving into that newer editor. It looks like you were likely using the 'Basic Newsletter' template, which we have available in the new editor as well, so you can even keep the same look!
In your account just click 'Create' in the upper right side fo the main page, or the campaigns page, and choose the template of your choice.
From what I understand of the General Data Protection Regulations (GDPR), personal information on European citizens will need to be physically stored in EU data centers. It seems to me that contact information (names, phone numbers, email addresses, etc.) stored in Constant Contact qualifies as personal information.
I cannot find any reference to the GDPR on the Constant Contact website or community forums.
What is Constant Contact doing to ensure that its customers will be GDPR-compliant when these regulations take effect in 2018?
Because Constant Contact has always been a permission-based email marketing system, we've already got many tools that will help our customers who may have GDPR obligations and we'll be adding more. We have developed a guide that goes over GDPR and covers tools they can use right away. Click here for the guide. This guide can also be found in our Help Center. As more information and tools become available we will update our customers here and elsewhere.
I would like to be able to send out group emails with individualized content from a spreadsheet. What is this function called so I know how to search up how to do it? Any help much appreciated.
I’d be happy to assist you today.
You can easily add personalized contact details to a campaign email using the information at this link! Any of our standard database contact fields, or custom fields of your own can be added. You just need to upload the data to your contact records first, so it is available for inserting into the email campaign. Once the data is in the contact records, you can insert the fields where you want them in your campaign. When the campaign is sent to each contact in your list, it will pull that data from their record and insert it into the campaign on the live send.
If you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!