I am trying to upload a contact file. I have tried in csv and xlsx. Both cause the same "issue." I "upload" the file and then it goes to step 2 (matching) in the header but actual screen still shows processing of the file and there are no columns present. It continues to spin and spin with no push through past this "uploading" screen.
Is there a common error that is causing a contact upload issue? Has anyone dealt with this in the past and do you have a solution? I have double checked all of the file content and that is all accurate. I am not new to mail systems or file movement. This is a new issue that I have not seen in the past.
Thank you for reaching out to the Community. I'm sorry to hear you are having trouble uploading your contact file. I know how important it is to get your contacts uploaded in a timely manner. Please email us at social_support(at)constantcontact(dot)com with your username, your contact file and a reference to this post and we will investigate further!
My old email "weber-associates" shows up in emails and the from looks like....
Cort Group <email@example.com>; on behalf of; Cort Group <firstname.lastname@example.org>
how do I get rid of "<email@example.com>?"
Thank you for contacting the Constant Contact Community. It's my pleasure to assist you today.
That's a great question. This address is coming from your Authentication. You can make changes to this by following the Authentication link and following the instructions. You may either change the address or turn authentication off.
Please feel free to reach out here if you need further assistance. Thank you for using Constant Contact. Have a great weekend.
This may be a dumb question but there goes:
My redirect URI is http://localhost:"somenumber"/rest of the URL. My problem is "somenumber" changes based upon the computer used so my team members get errors.
What should I put in my webconfig and in the Constant Contact Application textbox in order to make it generic so that any localhost will work?
The number listed after the localhost is the port number that the request is trying to connect to; port 8080 is the very common port for web traffic. Pretty much every computer should be able to use this port unless your network/computer has it blocked for some reason. If it is blocked then you would either need to unblock it or pick a different port to use on all computers.
The redirect URI can only be set to one thing per API Key. The only way to use different redirect URIs is to use multiple API Keys.
We have a very simple php script that creates a campaign and then schedules it. It works and has worked great for a few weeks now using php 5.4. We were upgrading our servers to php 7.2 and the script will not run anymore. We have downloaded the most recent version of the files from github. No errors are logged and we just get a blank screen. With a little debugging we found it is when it tries to add the campaign:
return $cc->emailMarketingService->addCampaign(ACCESS_TOKEN, $campaign);
Is the API compatible with php 7.2?
Thanks for that information. It looks like the issue is that the version of a 3rd-party library we use, Guzzle (5.1.0), is not compatible with PHP 7.2. We do have an alpha version of our PHP library which does use Guzzle 6. Here is a link to where you can get this version: https://github.com/constantcontact/php-sdk/releases/tag/3.0.0-alpha
Since we are in the process of developing and releasing our new v3 API, we are not likely to make any major updates to our existing wrapper library, but if you need to move to PHP 7.2, the pre-release version may suit your needs.
Tier II API Support Engineer
We have serveral accounts for different clients. Someone created an email with the editor in our account, but we need to move it to a client account.
Is there any way to do that without recreating the entire email?
Updated: November 2017
You can move an email from one account to another by following the steps in this FAQ. Our custom services team can also move an email from one account to another for $49.00. If interested, check out this page.
I am a developer trying to add an email capture form to a customers website. Since I'm not a constant Contact Customer, I can't verify the steps in the below link. Can someone let me know if a) these steps are still valid, and b) can the code simply be copy and pasted directly to my HTML files, or are there other steps required? I am not using Wordpress/Wix or another website platform.
Thanks for bringing your question to the community! I've taken a look at the attached link, and the information in it is out of date. It refers to an integration with FormStack that we no longer support. More up-to-date information can be found in this article about our inline signup forms. Please take a look and let us know if you have any questions.
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
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When I joined my new company and started using constant contact, the Facebook account associated was working fine. We had to change users due to that fact that I took over someone else's log in info. Constant Contact cannot now connect Facebook to our Constant Contact account. My log in for facebook includes 3 pages, one of which should be connected. Why is this not the case? Do I need to completely change my Facebook log in for that page, because that isn't going to happen. Customer Service told me about a year ago that it might not be solved, so is that the best answer. It's unsolvable? Please advise. Thanks.
Hello @JDecker. I'm so sorry that you haven't been able to connect your Facebook page but I'd be happy to assist you. In order to connect your Facebook page, you will need to make sure that you have administrative access to the page or have the Facebook login information for someone who does have this access. Once you verify that you have access to the page, you will need to disconnect the page from Social Share. Then you will reconnect the page following the steps here. Let us know if you need any additional assistance!
I would like to ask for the payment issue in November. We updated the contact list by transferring the contacts from other platforms and reached to next price tier (over 10001 contacts). However, some contacts may are duplicated and removed immediately to reach back to current price tier(over 5001~10000). However, I found that there is a charge and already paid by my credit card at the same time. I was wondering whether there is any deduction or credit can be taken for this action?
Hello @TungM0. It looks like you reached out to us a few days ago about your account and a member of our Billing team will be able to assist you further with this. Please let us know if you have any further questions.
We have been using the Events feature for some time now to have people register for training classes. It has been working great! One thing I noticed is that people who are registered as a "guest" or additional attendee on someone else's registration will still receive the reminder emails that are sent to the "non-responders." Even though they did not register directly, they are still registered, so these emails can be confusing if they aren't expecting to receive them. Can there be a way to "mark" people as "registered" so they don't receive emails to the non-responders for an event? Similarly, when we email the "registrants," anyone who is added as a guest will not receive an email. I understand why (because that email address may not have given permission to receive emails), but, when an email address is already in our contact list, can we add it to the list of registrants? Right now, I am manually creating a list to add all registered attendees so I can send them an email with additional instructions - it's just not as quick as clicking the button from the event section and I have to open each person individually to add them to the email list. I just need a way to ensure that everyone who is registered (directly or as a guest) receives the additional information.
Hello @AFSS.CalChiefs. Thanks for coming into the Community! I see you have a few different inquires so I'll address them separately.
If a contact is registered as a guest under someone else's registration, the only way for them to not receive the non-responder emails would be to manually decline the registration. This would not remove them from being a guest under a different registration. See the screenshot below to see how to manually decline someone:
Also, when you email event registrants, our system will not email the guests as well. If you wanted to send an email to the guests, they would have to be manually added to a list along with the event registrants, which is the process that you are doing right now. I apologize for any inconvenience this may cause you.
We are using a custom developed CRM system in our car rental company based in Dubai. The system is integrated with a lot of external applications. Its capability of sending email is not that good. So we are planning to incorporate that system into some email marketing services for prompt and optimal delivery. Can we do this using constant contact API's?
Thank you for contacting the Constant Contact Community. It's my pleasure to assist you today.
That's a great question.Constant Contact does have many API's already available for CRM's in the App Marketplace, if these aren't compatible with your system you can have a developer use our forums to connect your systems. That information can be found here. In the meantime, should you have other questions please feel free to reach out here.
Thank you for choosing Constant Contact. Have a great day!