Thanks for reaching out about this! My apologies the column width in your email campaign is off. I checked your account and found an email campaign which I think is the one you're referencing. It actually has to do with the width of the main image. Most of our email templates are around 600 pixels wide (this is the industry standard.) Thus you'll want to make sure that the images in your email campaign do not exceed this width in order to keep everything in proportion. You can resize the image by clicking on it and selecting Resize. Then look for the Dimensions in the lower right. The first number is the width:
You can change the size here and then click Insert to save it. Reducing the width of the main image will bring the rest of the email campaign back to its original size making everything look balanced and proportionate.
I can definitely understand the desire to streamline the process as much as possible. While we do not have a one click solution to sending to contacts who did not open the email, I can say you do not have to export and re-import the contacts. You will will have to make a copy of the campaign, but:
If you select all the contacts on the "Did Not Open" report and then choose "Manage Lists" and "Add to Lists" you can create a new, temporary list with the contacts to send to. After the campaign has sent you can delete the list.
I will be happy to submit feedback to our developers on including a more straightforward method for targeting contacts who did not open the email.
Thank you for your inquiry in the Community! Yes, we can help with that. Please send us the email address/es that are showing as bouncing as suspended, along with a reference to this post, and we can review those and clear that status.
You can reach us at: social_support(at)constantcontact(dot)com.
We look forward to hearing from you.
I just wanted to reach out and let you know there has been an update to your inquiry. Due to account sensitive information I will be reaching out to you on the email associated with your account with more information.
Thank you so much for reaching out with your question on the sent status of your email. I took a look at your account, and saw that you had a number of people in the No Permissions Set status. This is the reason that the email was not sent to the entire list, as some of the people on that list were in the No Permissions Set status. This status happens when someone signs up for an event, but does not check the "I want to receive the newsletter" box.
I was able to reset their permission status and added them to a new list in your account that is labeled Did Not Receive. You can now send that email to this new list, and this will ensure that everyone who should have received the email, will receive the email. If you have any more questions or concerns, please feel free to reach out here!
I have created a case on your behalf and you will be notified when our newest generation editor allows for indenting of paragraphs! If you ever have any other questions or concerns, or need some formatting advice, feel free to reach out here!
Hello @DuffB. I apologize that you were not able to find the information that you were looking for about resending a survey invitation! I believe that this FAQ is what you may have been looking for which will walk you through how to resend a survey invitation.
Thank you for your feedback about roll-over image/dynamic buttons! I will definitely track your feedback and desire to see this sort of functionality in Constant Contact. Currently, we are unable to support roll-over images due to certain code limitations. But that may be something we can implement in the future! If you have any more questions or other feedback, please feel free to reach out again!
I believe the information you're seeking is within our Privacy Statement. It reads that, "We are the sole owner of information...except for contact lists and content that you provide to us in connection with your use of our products and services." and "We acknowledge your ownership rights in such contact lists and content." This means your contacts belong to you.
You can export all of your contacts and cancel your account. Or you can simply transfer ownership of the account and all of its contents by changing your account information. If you need your credit card information removed from the account before the new account owners log in please contact Billing Support for assistance.