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About Clique_Marketing
Clique_Marketin
Super Participant
since
10-20-2009
09-14-2018
2317
Posts
229
Kudos
21
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08-30-2016
09:53 AM
Thank you PR TEAM ( who ever you are)
Why not revert folks who complain back to the older systems they were pleased with and YOU forced them off of.
Why should your delays affect them?
Wells Fargo is in the middle of a transition to a new interface and they allow the customer to go back and forth all the while asking for feedback until I guess at some point they force the issue when customers issues are resolved as best as possible.
Pay Pal did the same thing during their major rollout.
Your team needs to bench mark "the pros" and take note how to roll out a major platform do-over. Its the opinion of many of your customers that your team falled at that.
Thank you,
Solution Provider and some of his clients.
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08-30-2016
09:50 AM
Why not revert folks who complain back to the older systems they were pleased with and YOU forced them off of.
Why should your delays affect them?
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08-30-2016
09:42 AM
They've acknowledged the somewhat bonehead design but have no time frame for redesign or improvement.
I've never seen these folks do anything quickly so it could be a while.
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08-29-2016
10:46 AM
1 Kudo
Yet another example of "doubling the steps".
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08-28-2016
10:00 AM
If you close the browser and go back to your page are you still logged in? BTW. This new version wasn't intended to make us feel right.
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08-26-2016
10:15 AM
You need to call them. They are closed on the weekends so don't wait.
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08-26-2016
10:12 AM
You need to make a copy of it and resend the new version. Once sent emails can't be edited.
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08-26-2016
10:03 AM
In my experience it doesn't present the responsive style in Gmail and reverts to the standard version. It always looks like crap on yahoo and most of the time looks OK in outlook. These guys don't have the responsive coding down at all. Don't expect great results from their so called responsive claims. And the thing they call a mobile preview is a joke.
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08-25-2016
07:11 PM
I have posted on this numerous times. For a shop that sends out weekly emails that 50 doesn't work.
Standard programming is to expose all the data in the table with the industry standard 1.2.3.4.5.6. next.... interface, not just pick any number. If the customer has tons of data that simply means they have been a customer for a long time. You don't punish that !!! Wups. I guess they do.
This programing and design team is clueless as to their user needs. The product manager HAS to be sleeping on the job. OR
they spent their budget on coding and as a result of a poor goals document we end up stuck with this collection.
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08-25-2016
05:56 PM
2 Kudos
Will Constant Contact respond to their customer complaints regarding the displeasure of the "New User Experience" ?
Will you at least acknowledge us?
Is it your Social Media strategy to ignore unhappy customers? Do you know how unhappy they are? Do you care?
I'm not talking to the moderators here. I know the program team reads this too.
Change product, raise prices, and cut back on support. Is that the Endurance International business model?
p.s. I have a feeling I know where you got the name Endurance from.
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08-25-2016
05:46 PM
Who was the email domain you were sending to? GMAIL YAHOO OUTLOOK?
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08-25-2016
09:52 AM
We've gotten no respose from the company.
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08-25-2016
09:45 AM
Thats not a reliable way to cancel. As long as your bank keeps processing claims against it ( many times thats a good thing for customers) CTCT will keep billing it.
The last thing these folks like to do is to interrupt their cash flow. They're kinda seedy like that.
If you're trying to cancel you better call them.
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08-24-2016
02:32 PM
The system was crawling at a few times today. You more than likely timed out. Just try uploading them again.
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08-24-2016
01:44 PM
Do you have some of the exact pages you're speaking of or screen shots?
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08-24-2016
11:57 AM
Will you please provide a way to collapse this huge real estate for those that don't have a need for it on every visit?
The top three boxes have no value to the reporting function at this time at all.
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08-23-2016
08:23 PM
I've heard this complaint from a few others although I have not been able to duplicate it myself.
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08-23-2016
08:16 PM
1 Kudo
Don't you love when they have something that worked, then remove it and when we ask for it they say we'll pass this on to the developers who broke it in the first place.
Product planning laid a huge egg on this new release. Some of the decisions were just plain baffling and not made with the "new user experience" that you claimed was the impetus for this change in mind.
Would love to hear from the product planning manager who might be able to address some of the active communities comments here and take responsibility for signing off on these missing/broken pieces.
CTCT, Here are just a few of the ones I've listed from reading your customers complaints.
- Page numbering
- navigation nightmare adding many additional steps in an existing process
- showing only 50 items in the reporting fields
- non collapsible menus
- non logical landing pages
- missing email icons/images
- site speed
You beta tested your email editor for almost two years (not sure what the heck that was about), but you jammed this new update on us without any customer feedback or testing. Makes absolutely no sense.
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08-23-2016
07:50 PM
Be aware that when you turn it off you disable that across all email lists present and future.
Here are the steps to disable the function.
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08-23-2016
03:00 PM
OK, I post as clients by mistake too.
I get it now. A "sort of email" gets created from the guts of a blog post.
I'll go on record to say you'll never see that from these guys.
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08-23-2016
02:13 PM
Was there a post deleted from this thread?
I just got a response to my question from the OP and it seems to have been removed?
What gives??
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08-19-2016
06:23 PM
I see no one has responded to your question in a few days and its already Friday. They have no support on the weekend either. Create a sign up form and you will get a link you can include in your email. When your people click on the link they will get sent to the Signup form where they can add themselves back.
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08-19-2016
06:15 PM
It's really been a love fest around here since the new company took over.
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