About Timothy_G

Timothy_G · ‎11-12-2020

Hello @JohnP1864, There is no direct report that shows exactly how many of each type is sued for opening. Under each contact's engagement information, it shows how each email was open. You can view the list and gauge which method is used more often.

Timothy_G · ‎10-27-2020

Hello @PamB387 , A possible solution to this is to create a version of the email WITHOUT the message and send it to yourself. After it is sent, you can then download it as a PDF. Then you copy the original email, add your message and add a button for them to download the PDF. Your people could then send the PDF out to their clients.

Timothy_G · ‎08-22-2020

Hello @MarcK688, When we see this it is usually photos taken with mobile phones and is caused by orientation of the phone when the picture was taken.You can use our picture editor to rotate the picture to its correct orientation.

Timothy_G · ‎08-21-2020

Hello @MaryC2, I understand how frustrating it can be to have to learn a new process for editing/making emails. Once you have created the new newsletter once in the new editor, you will be able to copy it like before. When creating a new email in the new editor, on the template picking page there is a search option at the top. If you search "Newsletter" it will show you a half dozen templates specifically designed towards newsletters, including a Basic Newsletter that contains no pictures. To help with the transition from the Legacy editor to our new one, here is a link to an article that describes the differences and even has side by side screen shots to compare how it is done in each editor. It even includes a video tutorial option. We also have representatives that can help you learn the new editor process and can be reached by phone or chat here.

Timothy_G · ‎08-20-2020

Hello @KrisHicks, I understand your frustration on having to adjust to a new editor. We pride ourselves here as having excellent customer service and I'm sorry that we didn't provide you with better information. Here is a link that shows how to adjust from the older editor to our current version. It also has a link to a video tutorial at the beginning, as well as side by side screen shots to help understand the changes better. Please contact us if you have any specific issues or need help on how to do specific options within the new editor.

Timothy_G · ‎08-15-2020

Hello @AmandaS8094 , I have removed the integration from your account on Constant Contact's side. Please try and reinstall the App again.

Timothy_G · ‎03-03-2020

Can you confirm for me the From email that is successful and the one that causes the email to go to Junk/Spam?

Timothy_G · ‎09-09-2019

Hello PaulN384, To change the color of the buttons in a Poll block, you change the button color on the Design Tab of the editor. Click on Design in the top left. Then go to the bottom and select "Buttons and Dividers" under the colors section. Then you can choose the default color and it will automatically update the color of the Poll's buttons.

Timothy_G · ‎07-23-2019

Hello rmcgp, I see that we have already removed the Constant Contact Logo from the standard footer on your account. Any other changes would require us to build a Custom Footer. This can be done for a one time charge of $99.00 US. The Custom Footer can also include such things as your logo and any contact information you would want to be on the bottom of all emails created in the future.

About Timothy_G

Re: Open method for individual contacts

Re: Add personal message that can be removed upon ...

Re: Upload picture

Re: new template

Re: Inconvenient changes

Re: Join My List app not working

Re: Emails (Including test emails) going to Junk/S...

Re: How to change Poll design in an email?

Re: Removing the powered by constant contact logo