About Patrick_W

Thank you for the feedback @Shelterforce,   I checked into your issue and it looks like at the time of your call the rep you spoke with believed this to be a 'defect'.  We don't typically update our status page with defects, but only when it's a larger scale issue.  We're currently looking into the issue you experienced to see if it's something larger.  If it is, we will get the status page updated as soon as we know.  I will keep you posted when I know more. ... View more

Thank you for the great feedback @JJLovinaCabreraRealEstateTeam.   Happy to share your feedback! ... View more

Thanks for reaching out @JudyHeinr,   It sounds like there may have been some kind of miscommunication about our new editor.  As @BrianF975 mentions above-- you are still in control of where your ads appear in the new editor.  As long as you have two columns you will be able to put your ads running down the left hand side just as you'd like.  I think the confusion may be that when you view a template on a mobile device, the images will stack with your text.  This is because on a mobile device a two column email is very difficult to read.  If you'd like we can have someone reach out to help you design the email the way you want it. Let us know! ... View more

Thanks again for the feedback @MDEbyPIDIM, I tested this on my side and it appears if you download the file as a .CSV file it will mix up some of the accents and turn them into other symbols.  When I download the file as an excel file (see attached image) it downloads the names correctly.  I will share this info with our team, but for now I would suggest downloading your contact files as an excel file.  If that still gives you trouble let me know.   ... View more

Thank you for the feedback @verite-amherst,   I took a look at the PDF you were uploading and it looks like you ran into a known defect.  We've been trying to understand the cause of why the text changes to a different language so we can fix it.  Do you happen to know what program was used to make the original copy of the .PDF you were uploading?  Any details you can give would be helpful for our Development Team. ... View more

Thank you for the feedback @ReeceCommercial, I'm not sure I fully understand the issue you're encountering with viewing campaigns in folders.  Could you explain a little more about that the experience you're having is? ... View more

Sorry to hear you're encountering slowness/errors @CANCHONDO,   Is there a particular part of the product that you are experiencing these issues?  Do you know what the error messages are saying?  Let me know if you're still having trouble and we can have someone reach out to help! ... View more

Sorry to hear you're running into errors @YvonneS79, Is there a specific area of the product that you're seeing errors?  Would you be able to take a screenshot and share that with us next time you encounter it?  ... View more

Thank you for this feedback @LexN8,   Typically we don't get this much feedback in one post-- so it took me some time to figure out what to do with your post.  Typically we'll open a specific piece of feedback for voting, but you've got a bunch of great ideas.   I'm going to close your post-- but I am going to share your feedback with our Product Team and I will follow up with you personally if we have updates on any of these features. ... View more

Thank you for the kind feedback @PatG3,   I'm happy to share your feedback with our management team, and with Jess! ... View more

Hey everyone, we have some great news!   We just released a new tool that will help you get more engagement out of your 'Did Not Open' customers.  It's our new Resend to Non-Openers tool.  This will allow you to easily send your campaign again to anyone who hasn't opened it.  We're really excited about this new tool and would love to hear your feedback.   Follow this link to find out where to find the new tool, and how to use it!   Thank you! ... View more

Thank you for the feedback @DougP169,   Are you still experiencing issues?  If so let me know and we can have someone reach out.   I'm happy to share your feedback about our Support hours.  Currently we do have staff available over the weekend to answer questions on Social (Twitter/Facebook) and in our Support community which you can find on the left hand side here under "Knowledge and Support."  If you need assistance over the weekend in the future you can find us there.   Also, to see our full weekday Support hours, you can go here: https://community.constantcontact.com/contact-support   Let us know if you still need help! ... View more

Thank you for the feedback @testt54547,   When you preview your campaign it should update the thumbnail version you see on the campaigns page.  I took a look in your account and it appears the thumbnails are matching up appropriately.  Do you have an example of one that isn't matching up? ... View more

Thank you for reaching out @PlanningTribu,   Sorry for the late reply, but you are correct.  On 4/17 there were issues editing surveys as well.  Thank you for reporting this. ... View more

Thank you for the feedback @KristenH58.  Sorry for the late reply, but thank you for reporting this. ... View more

Sorry for the delay in response @VickiR96,   During this production issue we know that editing emails, events, and autoresponder emails were affected.  We hadn't received any prior reports that registrants were unable to register for events.  Do you have an example email address that was unable to register so we can take a look? ... View more

Thank you for the feedback @MetaLee,   You are correct that there were several issues occurring during this time.  I will share your feedback about making our status page messaging more clear on each area of the product that isn't working properly. ... View more

Great feedback @ValerieH828,   That's a great suggestion for how we can approach our status updates going forward.  I will be happy to share that with our team. ... View more

Thank you for the feedback @JulesJ89,   Sorry you had a poor experience here.  We will check in on your chat and provide the appropriate feedback.  We do not require you to purchase a package before receiving support.  Do you still have any questions?  If so let me know and I will have someone from our Support Team reach out to assist you. ... View more

Thank you for the feedback @JACQUIK8,   Are you posting your newsletter to Facebook as an image?  Just wondering exactly what you're trying to do.  Right not we have a social share feature which might be helpful for you:  https://knowledgebase.constantcontact.com/articles/KnowledgeBase/7518-Create-Posts-Through-Social-Share?q=social%20share*&lang=en_US ... View more

Thanks again for the awesome feedback @BrendaA697,   I'm not sure if we have a set-up like this but I will pass your feedback along to our Support and KB teams. ... View more

Thanks so much @BrendaA697,   Hopefully those keywords will help others find the article!  Glad to hear you had such a pleasant experience with our Support Team! ... View more

Sorry to hear you're running into issues @LisaG4530,   It doesn't appear we've experienced any widespread system issues today that we're aware of.  What kinds of issues are you having?  Let me know if you are still having those issues and I can have someone from our Support Team reach out. ... View more

@Meritmarketing,   We don't currently have this feature.  Click the thumbs up button above to vote for it! ... View more

Great question @BrendaA697,   You can upload multiple tags at once-- but not having them separated into multiple columns.  What you would need to have is one column titled 'tags' with the corresponding tag for each contact in that column.  You can have multiple tags per contact, but they would need to be in the same column separated by commas.  The following article should help you visualize this: https://knowledgebase.constantcontact.com/articles/KnowledgeBase/5957-adding-multiple-tags-in-a-file?q=tags&pnx=1&lang=en_US If you're still having trouble let us know and we'd be happy to have someone from our Support Team reach out and assist you. ... View more

Thanks for the feedback @NathanielS92,   Sorry for the confusion and the trouble.  I will share your feedback with our Billing and Finance Team. ... View more

Thanks for the kind feedback @PaulA395,   Glad you had a great experience.  I'm happy to share your feedback with Hilary and our team. ... View more

Thank you for the feedback @LouiseJ925,   I shared your feedback with our Knowledgebase team, and they have updated the article!  Thank you again! ... View more