About Rob_L

Hi @DeborahF9109,   Thanks for the feedback! Are there any specific examples of differences you can provide that you find would be helpful for us to change in our system?   Thanks for using Constant Contact, Rob L. ... View more

Hi @Anonymous   Thanks for the excellent feedback. I had not seen this until now. From additional testing it looks as though you can see the specific filename by resting the mouse cursor on top of it without clicking, but I agree with you that this could be much more intuitive. I'm going to bring your feedback to our design team and open this comment up for voting.   Thanks for using Constant Contact! Rob L. ... View more

Hi @CindyC217   We recently deactivated our Event Check-In App, so no new installations are possible. I apologize for any confusion that has been caused by the broken link. Although we have deactivated the Check-In App, we do not currently have any plans to deactivate Event campaigns However, we are not currently doing any new development to our Events campaigns. I will work with our developers to see if there can be an exception made to remove the broken link, as it is causing confusion.   We have developed a deep integration with EventBrite so that you can easily add an event to an email, track registrations and send follow up emails. We encourage you to try out EventBrite and give us your feedback. If you are interested, you can find more information here.   Thanks for using Constant Contact, Rob L. ... View more

Hi Nancy,   You do not have to take any action to cancel a trial account. As soon as your trial period ends, the account will close automatically. If you decide later that you want to subscribe, you have up to 90 days to subscribe using the original account. After that you will need to create a new account if you want to subscribe.   Thanks for using Constant Contact, Rob L. ... View more

Hi @TracyH7414   Are you looking for help with finding where to change the billing email address? Or is there some kind of issue that occurs when you try to change the address?   Thanks, Rob L. ... View more

Hi @Pro_Drivers_Guild,   I'm not able to discuss any specific billing details related to accounts over our public forums. I would recommend that you reach out to our billing support team directly so that we can get this issue cleared up for you as soon as conveniently possible.   Thanks for using Constant Contact, Rob L. ... View more

Hi @DunnN   If you would like to cancel your account, you can contact our billing support team and they can assist you with that. Their contact information can be found here: https://community.constantcontact.com/contact-support   Thanks for using Constant Contact, Rob L. ... View more

Hi @DebbieH31,   Our email campaigns have two types of coupons in them. The more recently added feature is our trackable coupon action block, which, as with all of our action blocks, does require Email Plus. This is similar to our standalone Coupon campaigns, which had also required Email Plus. If you are just trying to add a printable coupon to one of your campaigns, there is an option to do so under the layout blocks section, and does not require an upgrade. The icon for those blocks looks like this:   These blocks have always been included in Email Basic and will continue to be included. I hope that this helps, but if we have any more questions, feel free to respond, or you can reach out to our support team directly. You can find different ways to contact them here.   Thank you for using Constant Contact, Rob L. ... View more

Hi @BrookingsRegionalHumaneSociety,   I'm sorry to hear that you're having issues. Are you using our mobile app or are you logging into Constant Contact through the browser on your phone? The browser version of our site does not support mobile usage. Some customers have had a mixed degree of success but we can't guarantee that it will work. Because of this we recommend using our Mobile App when using Constant Contact on a mobile device. If you are using the mobile app, can you tell me what device you are using? We would like to know so we can attempt to test the issue further.   Thanks, Rob L. ... View more

Hi @ITSC0   There is not a way to change element that affect cost as the Event runner. Any refunds have to be processed through the payment provider that you used, Paypal or WePay. If something needs to be changed, you would need to cancel the registrant and have them re-register.   Thanks for using Constant Contact, Rob L. ... View more

Hi @Andrea_Walker   We recognize that our event campaign feature has not received updates recently to keep it up to par with what is offered in our email campaigns. At this point we are only fixing critical bugs for our current event campaign feature. No new development will be done. We are pleased to have created a partnership with Eventbrite so that our customers can use the leading event management tool for small businesses, in conjunction with Constant Contact. We have developed a deep integration with Eventbrite so that you can easily add an event to an email, track registrations and send follow up emails. We encourage you to try out Eventbrite and give us your feedback. We do not have plans to retire our current event campaign product/feature in 2018, so if you prefer to use our system you can continue to do so without concern. You can find out more information about our Eventbrite integration   here.   Thanks, Rob L. ... View more

Hi @VickiKarnes   Thanks for the great feedback! Our developers are currently working on re-designing out billing page. It's a little too soon to talk about specific details, but we're hoping/expecting that we'll be able to make some announcements in the coming months. Once we know more we'll update this forum post. For now, I'm going to leave this post up for further comments and voting.   Thanks for using Constant Contact! Rob L. ... View more

Hi @ErinDuffy   Thanks for the great feedback. While we don't have any plans to add a feature like this, one of our sister companies, SinglePlatform, may be able to help you with this. If you're looking for info on SinglePlatform, you can check their website at https://www.singleplatform.com/. You can also give our support team a call. Our team may be able to provide a discount for bundling SinglePlatform and Constant Contact together.   Thanks for using Constant Contact! Rob L. ... View more

Hi @Erikh41,   I'm sorry for any confusion that may have been caused by our pricing. From the records I can see, it looks like you spoke with one of our billing support agents after you wrote this post. Hopefully they were able to answer whatever questions you may have had. If not, feel free to respond to this forum post, or you can always call our billing support team for more information.   Thanks! Rob L. ... View more

Hi @TerriD483   I'm sorry to hear that. I certainly hope you are able to get everything squared away with WordPress. Fortunately, your Constant Contact account is currently still in trial. If you don't take any additional action, you won't be charged and your account will close automatically once your trial period ends.    If you do get things worked out and decide you want to activate your Constant Contact account, you'll still be able to do so for 90 days after the trial expires. Any later than that and you will likely need to create a new account.   Thanks for using Constant Contact, and good luck! Rob L. ... View more

Hi @JohnZ2   Thank you for your feedback. At this time we're only addressing critical issues with our Survey product. However, we are working diligently with a third party partner to integrate some of the industry's best Survey tools deep into our product. While it's still too soon to share specific details, we hope to make further announcements early next year. If you have any specific requests for features you feel are missing from our survey product, please let me know so that our engineers can have a better picture of what you are looking for and hopefully work towards that in our new integration.   Thanks for using Constant Contact! Rob L. ... View more

Hi @MaasNursery   Thanks for the feedback. While you can not manually change the payment status for a registrant to refunded, you can cancel a customer who has been refunded outside of our system. I recognize that this isn't the same thing so I'm going to take this to our developers and open this post up for voting so other's that might be interested in this feature. Currently we're only working on critical issues with our Events tool as we just released an integration with EventBrite and are working get that feature up to speed with our existing events product.   Thanks for using Constant Contact! Rob ... View more

Thanks for the feedback! Would you find it better for the promo code to be set at the bottom or would you prefer to choose where it is on the page? ... View more

 Hi @GinnyS68   There is not a way within the account to sort by registration choices. However, you can export a report of your registrants, and any options that they chose for registration will show within the exported file. We have an FAQ that may help available here.   Thanks, Rob L. ... View more

Hi @OliverY   Thanks for the great feedback! I'll make sure that Mark and his manager hear. We're sorry to see you go but thanks for being a Constant Contact customer for so long!   All the best, Rob L. ... View more

Hi @North_Shore_Lodging,   Thanks for the feedback! I'm going to open this up for voting so others can add their voices to this topic.   Thanks, Rob L. ... View more

 Hi @RhondaM0   When registration is closed for an event, it should show the event description and a message about the event registration being closed, along with a sidebar with the event details like date, time, and location. Contacts should not be able to register at all once the event has closed. If there's just confusion based on the event description, you can edit the event description at any time.   If you have an event in which registrants have been able to register after registration has been closed, I would suggest that you reach out to our support team so we can investigate this further. Their contact information can be found here: https://community.constantcontact.com/contact-support   Thanks, Rob L. ... View more

Hi @AmyB0682,   We updated our system in the last year or two to replace a question mark icon with the word Help at right hand sight of the header toolbar. If you're seeing somewhere that still refers to a question mark button instead, can you provide a link to the page so that we can have our team update the messaging? If for some reason you are also not seeing the help icon at the top of your page, you can reach our support team using the contact information located here: https://community.constantcontact.com/contact-support   Thanks! Rob L. ... View more

Hi @JohnM03   Thanks for the great feedback! Currently our developers are focused on integrating Eventbrite and it's features into our system. While we are not currently committing resources to updating our Events program, I'm going to open this idea up for voting so we can see how many other customers like you would be interested in this feature.   Thank you for using Constant Contact, Rob L. ... View more

Hi @DebS1   I'm sorry for any trouble that this issue has caused you or your customers. Currently our developers are focused on integrating Eventbrite and it's features into our system. While we are not currently committing resources to updating our Events program, I'm going to take your feedback back to our engineering team. If there are any updates or changes to these plans, I will make sure that your are notified.   Thank you for using Constant Contact, Rob L. ... View more

Hi @HHN1   Currently we don't have any plans to make changes to our Event campaigns. We recently launched an integration with Eventbrite and are working to improve this integration. With that said, we don't have plans to remove our Events offering. I'm am going to open this topic up for voting, and if our developers decide to update our Events program, I will bring this feedback to them.   Thanks! Rob L. ... View more

Hi @NancyJ0837   I think you may have meant to send this to a colleague but you posted it on our forums. If you are looking to have someone review your campaign, we do have a board for that: https://community.constantcontact.com/t5/Critique-My-Campaign/bd-p/campaignfeedback   Thanks for using Constant Contact! Rob L. ... View more