About Rob_L

Hi @Pro_Drivers_Guild,   I'm not able to discuss any specific billing details related to accounts over our public forums. I would recommend that you reach out to our billing support team directly so that we can get this issue cleared up for you as soon as conveniently possible.   Thanks for using Constant Contact, Rob L. ... View more

Hi @DunnN   If you would like to cancel your account, you can contact our billing support team and they can assist you with that. Their contact information can be found here: https://community.constantcontact.com/contact-support   Thanks for using Constant Contact, Rob L. ... View more

Hi @DebbieH31,   Our email campaigns have two types of coupons in them. The more recently added feature is our trackable coupon action block, which, as with all of our action blocks, does require Email Plus. This is similar to our standalone Coupon campaigns, which had also required Email Plus. If you are just trying to add a printable coupon to one of your campaigns, there is an option to do so under the layout blocks section, and does not require an upgrade. The icon for those blocks looks like this:   These blocks have always been included in Email Basic and will continue to be included. I hope that this helps, but if we have any more questions, feel free to respond, or you can reach out to our support team directly. You can find different ways to contact them here.   Thank you for using Constant Contact, Rob L. ... View more

Hi @BrookingsRegionalHumaneSociety,   I'm sorry to hear that you're having issues. Are you using our mobile app or are you logging into Constant Contact through the browser on your phone? The browser version of our site does not support mobile usage. Some customers have had a mixed degree of success but we can't guarantee that it will work. Because of this we recommend using our Mobile App when using Constant Contact on a mobile device. If you are using the mobile app, can you tell me what device you are using? We would like to know so we can attempt to test the issue further.   Thanks, Rob L. ... View more

Hi @ITSC0   There is not a way to change element that affect cost as the Event runner. Any refunds have to be processed through the payment provider that you used, Paypal or WePay. If something needs to be changed, you would need to cancel the registrant and have them re-register.   Thanks for using Constant Contact, Rob L. ... View more

Hi @Andrea_Walker   We recognize that our event campaign feature has not received updates recently to keep it up to par with what is offered in our email campaigns. At this point we are only fixing critical bugs for our current event campaign feature. No new development will be done. We are pleased to have created a partnership with Eventbrite so that our customers can use the leading event management tool for small businesses, in conjunction with Constant Contact. We have developed a deep integration with Eventbrite so that you can easily add an event to an email, track registrations and send follow up emails. We encourage you to try out Eventbrite and give us your feedback. We do not have plans to retire our current event campaign product/feature in 2018, so if you prefer to use our system you can continue to do so without concern. You can find out more information about our Eventbrite integration here.   Thanks, Rob L. ... View more

Hi @ErinDuffy   Thanks for the great feedback. While we don't have any plans to add a feature like this, one of our sister companies, SinglePlatform, may be able to help you with this. If you're looking for info on SinglePlatform, you can check their website at https://www.singleplatform.com/. You can also give our support team a call. Our team may be able to provide a discount for bundling SinglePlatform and Constant Contact together.   Thanks for using Constant Contact! Rob L. ... View more

Hi @Erikh41,   I'm sorry for any confusion that may have been caused by our pricing. From the records I can see, it looks like you spoke with one of our billing support agents after you wrote this post. Hopefully they were able to answer whatever questions you may have had. If not, feel free to respond to this forum post, or you can always call our billing support team for more information.   Thanks! Rob L. ... View more

Hi @TerriD483   I'm sorry to hear that. I certainly hope you are able to get everything squared away with WordPress. Fortunately, your Constant Contact account is currently still in trial. If you don't take any additional action, you won't be charged and your account will close automatically once your trial period ends.    If you do get things worked out and decide you want to activate your Constant Contact account, you'll still be able to do so for 90 days after the trial expires. Any later than that and you will likely need to create a new account.   Thanks for using Constant Contact, and good luck! Rob L. ... View more

Hi @JohnZ2   Thank you for your feedback. At this time we're only addressing critical issues with our Survey product. However, we are working diligently with a third party partner to integrate some of the industry's best Survey tools deep into our product. While it's still too soon to share specific details, we hope to make further announcements early next year. If you have any specific requests for features you feel are missing from our survey product, please let me know so that our engineers can have a better picture of what you are looking for and hopefully work towards that in our new integration.   Thanks for using Constant Contact! Rob L. ... View more

Hi @MaasNursery   Thanks for the feedback. While you can not manually change the payment status for a registrant to refunded, you can cancel a customer who has been refunded outside of our system. I recognize that this isn't the same thing so I'm going to take this to our developers and open this post up for voting so other's that might be interested in this feature. Currently we're only working on critical issues with our Events tool as we just released an integration with EventBrite and are working get that feature up to speed with our existing events product.   Thanks for using Constant Contact! Rob ... View more

Hi @OliverY   Thanks for the great feedback! I'll make sure that Mark and his manager hear. We're sorry to see you go but thanks for being a Constant Contact customer for so long!   All the best, Rob L. ... View more

Hi @North_Shore_Lodging,   Thanks for the feedback! I'm going to open this up for voting so others can add their voices to this topic.   Thanks, Rob L. ... View more

Hi @AmyB0682,   We updated our system in the last year or two to replace a question mark icon with the word Help at right hand sight of the header toolbar. If you're seeing somewhere that still refers to a question mark button instead, can you provide a link to the page so that we can have our team update the messaging? If for some reason you are also not seeing the help icon at the top of your page, you can reach our support team using the contact information located here: https://community.constantcontact.com/contact-support   Thanks! Rob L. ... View more

Hi @JohnM03   Thanks for the great feedback! Currently our developers are focused on integrating Eventbrite and it's features into our system. While we are not currently committing resources to updating our Events program, I'm going to open this idea up for voting so we can see how many other customers like you would be interested in this feature.   Thank you for using Constant Contact, Rob L. ... View more

Hi @curtmlr46   I'm sorry for any trouble that this issue has caused you or your customers. Currently our developers are focused on integrating Eventbrite and it's features into our system. While we are not currently committing resources to updating our Events program, I'm going to take your feedback back to our engineering team. If there are any updates or changes to these plans, I will make sure that your are notified.   Thank you for using Constant Contact, Rob L. ... View more

Hi @NancyJ0837   I think you may have meant to send this to a colleague but you posted it on our forums. If you are looking to have someone review your campaign, we do have a board for that: https://community.constantcontact.com/t5/Critique-My-Campaign/bd-p/campaignfeedback   Thanks for using Constant Contact! Rob L. ... View more

Hello @MicheleM73037,   I'm sorry for any inconvenience caused by our team removing the EventSpot check-in app. It had not been updated in several years and was beginning to develop compatability issues, and the decision was made to invest resources in our new Eventbrite integration instead of Eventspot. If you would still like to scan tickets for a Constant Contact Event, you can do so with any QR Code Scanner. However, you will need to log in to Constant Contact to monitor final attendance.   I'm going to open this post up for others to vote on. I will bring this and any additional feedback that we collect to our developers, so they know there is still demand for the Event Check-in App.   Thank you for using Constant Contact! Rob L. ... View more

Hi @BobC2   Thanks for the feedback. I'm going to open this up for voting to track other customers with the same sentiment. Our developers are working on some updates to our mobile app that will make it more on par with our website. We hope to have some of these changes released early next year, so stay posted for more updates!   Thanks for using Constant Contact! Rob L. ... View more

Hi @PeterG53   I'm sorry for the confusion and any inconvenience that this may have caused. Our billing system automatically charges for the highest contact level that the account was at in the prior month. As such, while your bill would have gone up for this one month, it would have automatically adjusted itself for the following month. As you were able to find, our support team can reset that before your billing date as long as you haven't sent to a total number of unique contacts that would put you into a higher tier.   Thanks for the great feedback though! Our engineers are exploring ways to make this process more accessible, and hopefully you'll be seeing an update soon.   Thanks for using Constant Contact, Rob L. ... View more

Hi @Regeneratecontracting,    If you would like to remove the card on file, you can either replace it with another credit card in the My Account page if you have access to the account. If you no longer have access to login to the account, you can contact our billing support team, and they can assist you with removing your credit card information from the account.   Thanks! Rob L. ... View more

Hi @MicheleM73037,   We are not currently making an design changes to the event management tool. However, there are other options. You can use the Donations action block to create a distinct donation campaigns, and either use that email to send out your event invitations, or copy the link for the donation landing page into the event email. You may also want to consider trying our new integration with Eventbrite, which allows you to connect and Eventbrite account to Constant Contact. Eventbrite allows you to create Events which built in donations for all customers, registrants or non-registrants.   Thanks for the feeback! Rob L. ... View more

Hi @JimB7184,   It looks like you spoke with our billing team and they found an old trial account that you were getting notified about. I'm sorry for any kind of confusion this caused.   Thank you for your understanding, Rob L. ... View more

Hi @Ceildi   Can you go into detail on what sort of commercials and adds that you are seeing? If you're referring to our internal messages, we can stop those. If you're seeing ads for something other that Constant Contact, the ads are likely coming from something else as we do not use any embedded ads for other sites or services.   Thanks! Rob L. ... View more