About Rob_L

Hi @DebraI972   Thanks for the great feedback. I agree that it can be more difficult then it should be to find the resend options on a Survey Invitation. I'm going to open this ticket up for voting so we can continue collecting similar feedback from our customers.   Thanks! Rob L. ... View more

Hi @CourtneyH123,   @DerekR859 is correct. Your free trial only lasts for 60 days, during which you can send to 100 total contacts. So if you had previously sent to 60 contacts, you would only be able to send to 40 more without needing to activate your subscription. After the 60 days your account will be disable automatically unless you decide to activate a subscription. If you do decide to activate your account you will be able to send an unlimited number of email campaigns to a number of contacts dependent on your subscription level. If you would like to see the cost of our different subscription levels, you can find that at https://www.constantcontact.com/pricing. If you have any further questions you can reach out to our support team. Their contact info can be found here: https://community.constantcontact.com/contact-support   Thank you for using Constant Contact, Rob L. ... View more

Hi @user25888   If you would like to cancel your account, you can call our billing support team for assistance. Their contact information can be found here: https://community.constantcontact.com/contact-support   Thanks, Rob L. ... View more

Hi @HenrietteR   Thanks for your great feedback. I can absolutely understand how it would be helpful to have those contacts that have already completed a series re-queue when a new email is added to the end of the series. I'm going to bring this feedback back to our design team and open this topic up for voting so other customers have the opportunity to second your feedback.   Thank, Rob L. ... View more

Hi @KeshiaK0   If you would like to cancel your account, our billing support team can assist you with that. Their contact information can be found here: https://community.constantcontact.com/contact-support   Thanks! Rob L. ... View more

Hi @JohnM93572,   Our current billing packages can be view by visiting the pricing page available here: https://www.constantcontact.com/pricing   We do provide some discounts for prepaying for 6 or 12 months at a time, you can find more information about that here.   If you are looking for any specialty package or discount beyond that, I would recommend reaching out to our sales team. You can reach them at 855-273-0449   Thanks, Rob L. ... View more

Hi @BradS477,   If you are looking to suspend or cancel your account, our billing support team can help you with that. Their contact information can be found here: https://community.constantcontact.com/contact-support   Thanks, Rob L. ... View more

Hi @ZacharyT56   Thank you for your feedback. Just to clarify, where in the system would you like these options? Are you referring to our email campaigns in general or the RSVP block specifically or something else?   Thanks, Rob L. ... View more

Hi @MarkG157   Are you trying to have any bounced emails go directly back to your email address? Any bounce messages, such as out-of-office auto-replies will automatically return to the from address that the email is sent from, and there is not a way to change this, but if you want to receive these bounces immediately you can use your email as the from email, or use a second email just for sending Constant Contact emails and have any responses forward to your own email address. However, some bounces do not necessarily include an email response, so I would recommend that you check your account for bounces regularly.   If you have any questions or if there was something else you were trying to do instead, let me know by responding to this message.   Thanks! Rob L. ... View more

Hi @davidr1656   If you would like you cancel your account, you can contact our billing support team. Their contact information can be found here: https://community.constantcontact.com/contact-support   Thanks for using Constant Contact, Rob L. ... View more

Hi @SabahS9,   There is a billing support email available at billing@constantcontact.com. However, if you want to cancel your account it cannot be done over email due to the sensitive nature of some of the information we need to confirm when cancelling an account. It has to be done over the phone.   Thanks, Rob L. ... View more

Hi @user39,   If you would like to obtain a record of payments within your account beyond what is available in the My Account page, you can contact our billing support team for assistance. Their contact information can be found at https://community.constantcontact.com/contact-support   Thanks, Rob L. ... View more

Hi @WPPC-NC   If you would like to change ownership of your account, we have a guide on how to do so available here. If you need assistance with this process, you can contact our billing support team. Their contact information can be found at https://community.constantcontact.com/contact-support   Thanks, Rob L. ... View more

Hi @AnneJFBM   Thank you for the wonderful feedback and even more importantly thank you so much for the work that your and your organization are doing. We started the Cares for Kids program for this exact reason and we are so happy to hear that we have been able to help you make such an amazing impact in the community.    Have a wonderful day, Rob L. ... View more

Hi @BobG024   I'm sorry to hear that our billing invoices are not satisfactory. Do you have any feedback you can provide as to how we can improve upon our system to make it better for you?   Thanks, Rob L. ... View more

Hi @KathrynC63   This is a known issue with our billing system. Unfortunately, in order to get copies of those invoices, you will need to contact our billing support team. Their contact information can be found here: https://community.constantcontact.com/contact-support   Thanks for using Constant Contact, Rob L. ... View more

Hello @AnnelyA6   If you would like to suspend your account, you will need to contact our billing support team for assistance. You can find their direct contact information here: https://community.constantcontact.com/contact-support   Thanks for using Constant Contact Rob L. ... View more

Hi @SMAST   If you would like to set your account up for non-profit status, there are directions located here. Depending on the Country or State that you are located it, you will need to submit documentation verifying your organizations non-profit status.   Have a great day! Rob L. ... View more

Hi @RobertB02623   We offer an additional discount to non-profit customers when they pre-pay for 6 or 12 months. You can find additional information here. If you would like to set your account up for non-profit status, there are directions located here.   Thanks! Rob L. ... View more

Hi @SabahS9   If you would like you cancel your account, you can contact our billing support team. Their contact information can be found here: https://community.constantcontact.com/contact-support   Thanks for using Constant Contact, Rob L. ... View more

Hi @DebB737   Thanks for the feedback! I am going to bring this to our engineering team. I think that you are not the only organization that would benefit from more options for security questions, so I am going to open this up for voting as well.   Have a great day! Rob L. ... View more

Hi @user5547   If you are referring to the Constant Contact logo in the footer of the email, our support team can remove that for you. We will need to verify your identity by phone in order to do it, so if you would like that done, please give us a call. Our contact information and hours can be found here: https://community.constantcontact.com/contact-support   Thanks, Rob L. ... View more

Hi @ServeDC,   Thanks for the great feedback! I see that you have previously posted about this feature. I'm happy to say that our engineers are currently planning to add this functionality. We don't have a scheduled date for this update, but we will update our community once we know more.   Thanks again! Rob L. ... View more

Hi @MariaS874   Thanks for the feedback! I'm going to open your idea up to voting.   Have a great day! Rob L. ... View more