About Rob_L

Hello @MicheleM73037,   I'm sorry for any inconvenience caused by our team removing the EventSpot check-in app. It had not been updated in several years and was beginning to develop compatability issues, and the decision was made to invest resources in our new Eventbrite integration instead of Eventspot. If you would still like to scan tickets for a Constant Contact Event, you can do so with any QR Code Scanner. However, you will need to log in to Constant Contact to monitor final attendance.   I'm going to open this post up for others to vote on. I will bring this and any additional feedback that we collect to our developers, so they know there is still demand for the Event Check-in App.   Thank you for using Constant Contact! Rob L. ... View more

Hi @BobC2   Thanks for the feedback. I'm going to open this up for voting to track other customers with the same sentiment. Our developers are working on some updates to our mobile app that will make it more on par with our website. We hope to have some of these changes released early next year, so stay posted for more updates!   Thanks for using Constant Contact! Rob L. ... View more

Hi @AngelM30763,   Thanks for the great feedback. Our developers are currently working on ways to streamline our cancellation process. I'm going to open this ticket up for voting so we can see how many other customers second this feedback.   Thanks for using Constant Contact! Rob L. ... View more

Hi @PeterG53   I'm sorry for the confusion and any inconvenience that this may have caused. Our billing system automatically charges for the highest contact level that the account was at in the prior month. As such, while your bill would have gone up for this one month, it would have automatically adjusted itself for the following month. As you were able to find, our support team can reset that before your billing date as long as you haven't sent to a total number of unique contacts that would put you into a higher tier.   Thanks for the great feedback though! Our engineers are exploring ways to make this process more accessible, and hopefully you'll be seeing an update soon.   Thanks for using Constant Contact, Rob L. ... View more

Hi @Regeneratecontracting,    If you would like to remove the card on file, you can either replace it with another credit card in the My Account page if you have access to the account. If you no longer have access to login to the account, you can contact our billing support team, and they can assist you with removing your credit card information from the account.   Thanks! Rob L. ... View more

Hi @MicheleM73037,   We are not currently making an design changes to the event management tool. However, there are other options. You can use the Donations action block to create a distinct donation campaigns, and either use that email to send out your event invitations, or copy the link for the donation landing page into the event email. You may also want to consider trying our new integration with Eventbrite, which allows you to connect and Eventbrite account to Constant Contact. Eventbrite allows you to create Events which built in donations for all customers, registrants or non-registrants.   Thanks for the feeback! Rob L. ... View more

Hi @JimB7184,   It looks like you spoke with our billing team and they found an old trial account that you were getting notified about. I'm sorry for any kind of confusion this caused.   Thank you for your understanding, Rob L. ... View more

Hi @Ceildi   Can you go into detail on what sort of commercials and adds that you are seeing? If you're referring to our internal messages, we can stop those. If you're seeing ads for something other that Constant Contact, the ads are likely coming from something else as we do not use any embedded ads for other sites or services.   Thanks! Rob L. ... View more

Hi @DebraI972   Thanks for the great feedback. I agree that it can be more difficult then it should be to find the resend options on a Survey Invitation. I'm going to open this ticket up for voting so we can continue collecting similar feedback from our customers.   Thanks! Rob L. ... View more

Hi @CourtneyH123,   @DerekR859 is correct. Your free trial only lasts for 60 days, during which you can send to 100 total contacts. So if you had previously sent to 60 contacts, you would only be able to send to 40 more without needing to activate your subscription. After the 60 days your account will be disable automatically unless you decide to activate a subscription. If you do decide to activate your account you will be able to send an unlimited number of email campaigns to a number of contacts dependent on your subscription level. If you would like to see the cost of our different subscription levels, you can find that at https://www.constantcontact.com/pricing. If you have any further questions you can reach out to our support team. Their contact info can be found here: https://community.constantcontact.com/contact-support   Thank you for using Constant Contact, Rob L. ... View more

Hi @user25888   If you would like to cancel your account, you can call our billing support team for assistance. Their contact information can be found here: https://community.constantcontact.com/contact-support   Thanks, Rob L. ... View more

Hi @EnergyPlus   We recognize that our event campaign feature has not received updates recently to keep it up to par with what is available elsewhere. As a result we have decided to integrate with an industry leader in event management. At this point we are only fixing critical bugs for our current event campaign feature. No new development will be done. We are pleased to have created a partnership with Eventbrite so that our customers can use the leading event management tool for small businesses, in conjunction with Constant Contact. We have developed a deep integration with Eventbrite so that you can easily add an event to an email, track registrations and send follow up emails. We encourage you to try out Eventbrite and give us your feedback. We do not have plans to retire our current event campaign product/feature in 2018, so if you prefer to use our system you can continue to do so without concern. You can find out more information about our Eventbrite integration here.   Thanks, Rob L. ... View more

Hi @HenrietteR   Thanks for your great feedback. I can absolutely understand how it would be helpful to have those contacts that have already completed a series re-queue when a new email is added to the end of the series. I'm going to bring this feedback back to our design team and open this topic up for voting so other customers have the opportunity to second your feedback.   Thank, Rob L. ... View more

Hi @KeshiaK0   If you would like to cancel your account, our billing support team can assist you with that. Their contact information can be found here: https://community.constantcontact.com/contact-support   Thanks! Rob L. ... View more

Hi @AmericanPiezo,   By default, our system encodes each survey link that is sent through a Constant Contact email campaign with a unique link for each contact. This is why, normally, surveys can only be responded to once per customer. We do have a workaround, with a caveat though. If you take the link to the survey (http://survey.constantcontact.com/survey/..../start) and put it through a link shortener like those offered by bit.ly or tinyurl, you can then send that shortened link and there will be no limit to how many people can take the survey, even on the same computer. You can also use the survey link itself, as long as it is not sent through a Constant Contact email. However, any survey responses that come through this way will be anonymous. Our survey system can only identify who is taking the survey by the unique links that are encoded when emails containing the entire survey link are sent. If you want to be able to identify who submitted each response, you will want to include a question asking for personal information as well.   Thank you for your feedback! Rob L. ... View more

Hi @JohnM93572,   Our current billing packages can be view by visiting the pricing page available here: https://www.constantcontact.com/pricing   We do provide some discounts for prepaying for 6 or 12 months at a time, you can find more information about that here.   If you are looking for any specialty package or discount beyond that, I would recommend reaching out to our sales team. You can reach them at  855-273-0449   Thanks, Rob L. ... View more

Hi @PAULH30,   Thank you for your feedback. This is an excellent idea. I'm going to take this back to our design team. I'm also going to open this page for voting so that other customers can voice their feedback too.   Thanks! Rob L. ... View more

Hi @BradS477,   If you are looking to suspend or cancel your account, our billing support team can help you with that. Their contact information can be found here: https://community.constantcontact.com/contact-support   Thanks, Rob L. ... View more

Hi @ZacharyT56   Thank you for your feedback. Just to clarify, where in the system would you like these options? Are you referring to our email campaigns in general or the RSVP block specifically or something else?   Thanks, Rob L. ... View more

Hi @MarkG157   Are you trying to have any bounced emails go directly back to your email address? Any bounce messages, such as out-of-office auto-replies will automatically return to the from address that the email is sent from, and there is not a way to change this, but if you want to receive these bounces immediately you can use your email as the from email, or use a second email just for sending Constant Contact emails and have any responses forward to your own email address. However, some bounces do not necessarily include an email response, so I would recommend that you check your account for bounces regularly.   If you have any questions or if there was something else you were trying to do instead, let me know by responding to this message.   Thanks! Rob L. ... View more

Hi @JackV80   In order to cancel your account you will need to contact our billing support team. You can find their contact information here: https://community.constantcontact.com/contact-support   Thanks for using Constant Contact! Rob L. ... View more

Hi @davidr1656   If you would like you cancel your account, you can contact our billing support team. Their contact information can be found here: https://community.constantcontact.com/contact-support   Thanks for using Constant Contact, Rob L. ... View more

Hi @SabahS9,   There is a billing support email available at billing@constantcontact.com. However, if you want to cancel your account it cannot be done over email due to the sensitive nature of some of the information we need to confirm when cancelling an account. It has to be done over the phone.   Thanks, Rob L. ... View more

Hi @RobertO77577   Thanks for your feedback. I can definitely see how a feature like this could be useful to our customers. I'm going to take this back to our design team. I'm also going to open this topic up for voting to see if any of our other customers would also find this useful.   Thanks again, Rob L. ... View more

Hi @user39,   If you would like to obtain a record of payments within your account beyond what is available in the My Account page, you can contact our billing support team for assistance. Their contact information can be found at  https://community.constantcontact.com/contact-support   Thanks, Rob L. ... View more

Hi @KGconsults   If you would like to cancel your account,  you can contact our billing support team for assistance with that process. Their contact information can be found at  https://community.constantcontact.com/contact-support   Thanks, Rob L. ... View more

Hi @WPPC-NC   If you would like to change ownership of your account, we have a guide on how to do so available here. If you need assistance with this process, you can contact our billing support team. Their contact information can be found at https://community.constantcontact.com/contact-support   Thanks, Rob L. ... View more

Hi @AnneB66   Thank you for the wonderful feedback and even more importantly thank you so much for the work that your and your organization are doing. We started the Cares for Kids program for this exact reason and we are so happy to hear that we have been able to help you make such an amazing impact in the community.    Have a wonderful day, Rob L. ... View more