About Rob_L

Hello @SeanK6   Currently our coupon system only supports US currency. However, our engineers are currently working on an updated coupon option that will include other currencies. I believe that the Euro will be included as well, but I will open this topic up for voting and take the feedback to our engineering team.   Thanks, Rob L. ... View more

Hello @HughH1   Thank you so much for your detailed and well thought out feedback. At this point we are only fixing critical bugs with our events system. No new development is currently being done.  We are in the process of talking to vendors who specialize in Event Management tools.  The goal is to integrate them deep into our product so you're able to use the industry's best Event management tools along with the best email marketing tools. We are confident that once these new tools are in place, many, if not all, of your concerns will be addressed. It is still  early in the process but we will update you as soon as we know anything more.   Thank you for using Constant Contact, Rob L. ... View more

Hi @JudithP201   Thanks so much for your great feedback! I'm happy to hear that you had a positive experience with our survey system. We certainly hope that we can continue providing excellent service for you and your organization.   Thanks, Rob L. ... View more

Hi @BobG024   I'm sorry to hear that our billing invoices are not satisfactory. Do you have any feedback you can provide as to how we can improve upon our system to make it better for you?   Thanks, Rob L. ... View more

Hi @KathrynC63   This is a known issue with our billing system. Unfortunately, in order to get copies of those invoices, you will need to contact our billing support team. Their contact information can be found here: https://community.constantcontact.com/contact-support   Thanks for using Constant Contact, Rob L. ... View more

Hi @TulsaPublicSchools   At this time, there is not a way to delete Multi-User Accounts. However, as long as these accounts are deactivated, they do not count against your total, and there is no way of the previous user being able to access your account through that username. You do have the option of re-using that account by changing the information associated with the account.   Thanks for using Constant Contact! Rob L. ... View more

Hi @JimmyP584   If you would like to change the non-editable text in your email to French, you can change that in the My Settings page. You can find directions on how to do that here. If you are trying to change the language of the user interface, currently it is only available in English. However, I will open up this topic to voting so we can properly track your feedback, and the feedback of other customers as well.   Merci beaucoup! Rob L. ... View more

Hi @HeatherL2242,   If you would like to cancel your account, you can contact our billing team and they can assist you with that. Their contact information can be found here: https://community.constantcontact.com/contact-support   Thanks for using Constant Contact, Rob L. ... View more

Hi @VictorM7158,   Every account includes the email address used for set up by default, so that something is available for testing should you want to do so. This email can be deleted if you do not want it included in your account.   Thanks for using Constant Contact, Rob L. ... View more

Hello @AnnelyA6   If you would like to suspend your account, you will need to contact our billing support team for assistance. You can find their direct contact information here: https://community.constantcontact.com/contact-support   Thanks for using Constant Contact Rob L. ... View more

Hi @SMAST   If you would like to set your account up for non-profit status, there are directions located  here . Depending on the Country or State that you are located it, you will need to submit documentation verifying your organizations non-profit status.   Have a great day! Rob L. ... View more

Hi @RobertB02623   We offer an additional discount to non-profit customers when they pre-pay for 6 or 12 months. You can find additional information here. If you would like to set your account up for non-profit status, there are directions located here.   Thanks! Rob L. ... View more

Hi @DanielB850   If you would like you cancel your account, you can contact our billing support team directly. Their contact information can be found here: https://community.constantcontact.com/contact-support   Thanks for using Constant Contact, Rob L. ... View more

Hi @SabahS9   If you would like you cancel your account, you can contact our billing support team. Their contact information can be found here: https://community.constantcontact.com/contact-support   Thanks for using Constant Contact, Rob L. ... View more

Hi @DebB737   Thanks for the feedback! I am going to bring this to our engineering team. I think that you are not the only organization that would benefit from more options for security questions, so I am going to open this up for voting as well.   Have a great day! Rob L. ... View more

Hi @user5547   If you are referring to the Constant Contact logo in the footer of the email, our support team can remove that for you. We will need to verify your identity by phone in order to do it, so if you would like that done, please give us a call. Our contact information and hours can be found here: https://community.constantcontact.com/contact-support   Thanks, Rob L. ... View more

Hi @ServeDC,   Thanks for the great feedback! I see that you have previously posted about this feature. I'm happy to say that our engineers are currently planning to add this functionality. We don't have a scheduled date for this update, but we will update our community once we know more.   Thanks again! Rob L. ... View more

Hi @MariaS874   Thanks for the feedback! I'm going to open your idea up to voting.   Have a great day! Rob L. ... View more

Hi @AmyV9,   Thanks for the feedback! I'm going to open this idea for voting.   -Rob L. ... View more

Hi @BetterlivingMidAtlantic   If you would like to cancel your account, our billing support team can assist you with that. They are only available by phone, and their contact information is available here:  https://community.constantcontact.com/contact-support   Have a great day! Rob L. ... View more

Hi @user2847,   Our billing support team can help you cancel your account, but they are only available by phone. We have a toll-free number available for UK customers, and their contact information is available here: https://community.constantcontact.com/contact-support   Have a wonderful day! Rob L. ... View more

Hi @LindaM21   There is not currently an integrated method of using DonorPerfect. However, you could direct registrants to select the Cash option, and then include the weblink to your DonorPerfect page. You would have to go in and manually update contacts to paid once they completed their payment within DonorPerfect.   Thanks for using Constant Contact! -Rob L. ... View more

Hi @FirstNameL785218   Currently, there is not a way to edit the buttons on the registration form. This is great feedback and I'm going to add this post to our feedback page so that our developers can track your feedback.   Thanks! -Rob L. ... View more

Hi @user23910   I'm sorry to hear that you were unhappy with our service. If you would like to cancel, you can call our billing support team and they can assist you with that. Their contact information can be found here: https://community.constantcontact.com/contact-support   Thanks and have a great day! -Rob L. ... View more

Thanks so much for the feedback @MariaGraciaB! Our design team takes everything they can into consideration when updating our system. Is there any specific thing about the "MailChimp Ribbon" that you would like to see us do in the future? We want to make sure that we actually give you what you want rather than what we think that you want.   Cheers! -Rob L. ... View more

Hi @DeborahF88,   I'm sorry to hear that you had such a negative experience with Constant Contact. Because your account is still in a trial, there is nothing that you need to cancel. You will not be charged and the account will shut down automatically after the free trial period has ended. If you have any specific feedback for us we would be grateful to hear what we can do to make the process easier. If you change your mind and decide you would like to try out our service again, our support team can help you learn to use the system. You can find their direct contact information here: https://community.constantcontact.com/contact-support   Thanks and have a wonderful day -Rob L. ... View more

Hi @Vickik   If you would like to resend an event invitation to a single person, the easiest way to do so is with a quicksend, provided that it was one of the last 20 emails sent. You can find an article showing how to quicksend an email here. I hope this is helpful!   Thanks for using Constant Contact -Rob L. ... View more

Hi @INCOSE-LA,   We still have the mini-urls, they were just moved. You can find the Short URLs for your campaigns by accessing the Campaigns page and clicking the More button next to any campaign. Then select the Share option and a box will pop up displaying the Short URL for that campaign. I will take your feedback about having difficulty finding the new location for Short URLs with our engineers.   Thanks! -Rob L. ... View more

Hi @PamD180,   The fee for WePay is 2.9% plus an additional 30 cents per transaction. You can find out more information about WePay here. You also have the option of connecting PayPal to your events. Currently, PayPal has the same fee as WePay.   Thanks for using Constant Contact! -Rob L. ... View more