About Rob_L

Thanks so much for the feedback @MariaGraciaB! Our design team takes everything they can into consideration when updating our system. Is there any specific thing about the "MailChimp Ribbon" that you would like to see us do in the future? We want to make sure that we actually give you what you want rather than what we think that you want.   Cheers! -Rob L. ... View more

Hi @MarianneM5228   Thanks for your feedback! I'm going to bring this feedback to our development team and open this up to further voting.   -Rob L. ... View more

Hi @CurtD0,   The $45 balance is for a single month on your current plan. If you need any assistance with this, or if you have any further questions, you can reach out to our billing support team. Their contact info can be found here: https://community.constantcontact.com/contact-support   Thanks, Rob L. ... View more

Hi @FirstNameL06087   For security reasons, we are unable to make any changes to the account setting without first verifying the account over the phone. If you would like assistance with updating the billing information on the account, you can find the contact information for our billing and support teams here: https://community.constantcontact.com/contact-support. Our support team can remove a payment method, such as a credit or debit card, from the account   If you are able to login to your account, you can also follow the steps listed here to update the payment method on the account. However, this will require a new card number or payment method to replace the original one. If you don't have access to the account or you don't have another payment method to replace it with, I recommend contacting our billing support team.   Thanks and have a great day! ... View more

Hi @frankp3622   I'm sorry to hear that these have created a negative experience for you. We use a variety of means, including a security question, password, and phone number to both protect your personal information and to help our support team verify accounts during calls. If there is some way that you feel the process could be improved, please let us know. ... View more

Hi @CarlG395   Thank you for the feedback! Our pricing page allows you to view pricing based on the number of contacts in the account by changing the tier at the top left. Is there something else that you feel would be helpful on the pricing page? We are always looking for feedback on how to make our program an easier and more intuitive experience for our customers. ... View more

Thanks for the great feedback @WolverineC, I'm going to open this idea for additional voting and comments. ... View more

 Thanks so much for the great feedback! I'm going to open this up for voting.   -Rob L. ... View more

Hi @CarolynD05   Thanks for the great feedback, we're always happy to hear from our customers. I'm going to open this idea up to voting so we can continue to collect feedback on the idea.   Have a great day! -Rob L. ... View more

Hi @ChelseaG64   Thanks for the great feedback! I'm going to open this idea up for voting.   -Rob L. ... View more

Hi @AndyM649   I love you enthusiasm! However, Constant Contact specializes in email marketing and we don't provide any services for creating or designing website. If you are looking to design and send an email marketing campaign, our support team would be happy to help you with that. You find the contact information for our support team here: https://community.constantcontact.com/contact-support.   Good luck! -Rob L. ... View more

 Hi @LisaT65   Thanks for the glowing feedback! We're happy to hear that you're happy, and we strive each day to provide world-class customer service and to continue making updates and adding features that empower you and your organization to be successful! Let us know if you have any ideas for anything you feel might be helpful.   Thanks and have a wonderful day! -Rob L. ... View more

Hi @BradS722,   If you would like to cancel your account, our billing support team can assist you with that. Their direct contact information can be found here: https://community.constantcontact.com/contact-support   Have a great day! -Rob L. ... View more

Hi @BenjaminB348,   If you would like to cancel your account, our billing support team can assist you with that. Their direct contact information can be found here: https://community.constantcontact.com/contact-support   Have a great day! -Rob L. ... View more

Hi @WilliamB8718   For privacy and security reasons we are unable to discuss the details of your account billing in our public forums. I recommend that you reach out to our billing support team directly. You can find their contact information here: https://community.constantcontact.com/contact-support   Our billing team should be able to help you reactivate your account and/or provide you with any past billing data that you might need.   Thanks and have a great day! Rob L. ... View more

 Hey James,   Thanks for the great feedback! As someone who grew up getting called by an older brother's name, I can definitely appreciate the value of being called by your own name! This is something that we have recently started researching, and I'm going to open this up for voting as well so we can more accurately gauge the impact.    Thanks! Rob L. ... View more

Hi @TamikaK2,   Thanks for the great feedback. I'm going to open this suggestion for voting. ... View more

Hi @SchmidConstruction   Thanks for the great feedback! I'm going to open this topic up for voting. ... View more

Hi @DonnaT443,   Thanks for the great feedback! I'm going to open this up for voting so we can continue collecting similar feedback.   -Rob L. ... View more

Hi @BradfordJ3,   Thanks for the great feedback! I'm going to open this suggestion up for voting so we can continue to collect feedback. ... View more

Hi @RichardS521   If you would like to cancel your account you can do so by contacting our billing support team between 8 am and 8 pm EST. Their direct contact info can be found here: https://community.constantcontact.com/contact-support   Thanks, Rob L. ... View more

 Hello @First-NameL698167   In order to cancel the account you will need to contact our billing support team by phone. We are unable to process the request through online support. Can you verify that you are calling during our business hours of 8 am to 8 pm EST and using the correct international contact number for our billing team as listed here? https://community.constantcontact.com/contact-support   Thanks, Rob L. ... View more

Hi @TeriS982, If you would like to cancel your account, you can reach out to our billing department who can assist you with that. Their direct number can be found here: https://community.constantcontact.com/contact-support   Thanks and have a great day! -Rob L ... View more

Hi @DavidB3163   In order to cancel the account, you will need to call into our billing support team. You can find their direct contact information here: https://community.constantcontact.com/contact-support   Thanks, and have a great day! -Rob L. ... View more