About Nick_S.

Hi @BrianB934,   I'm sorry about the Daily Deals banner interferring with the site experience. I can appreciate the frustration. It is not actually a part of Constant Contact, but a third-party app/extension that displays when it believes there are deals or coupons available for the site you're on. This FAQ will explain where to find extensions and how to disable them.    I hope this helps! ... View more

Hello @MaryF10,   I'm sorry you're having trouble finding where your new sign-ups are going. I would be happy to explain.    If your contacts are signing up through one of our sign-up forms you can check which list it is connected to by going to Contacts Growth Tools at the top of the page.   Then click "Actions" on the same line as Sign-Up Forms You'll click on "Edit" and on the next page you'll see where you can choose from your contact lists and the one new contacts are going to will have a check mark next to it.    I hope this helps!   ... View more

Hi @BarbaraW71,   I'm sorry to hear Constant Contact is not loading properly for you. I would like to suggest some troubleshooting steps that will hopefully alleviate the issue.   1) Sign in to Constant Contact in a Private Browsing window. This keeps cache/cookies and extensions at bay and if the site works normally it could be an extension on the browser that is interferring with the site. If that doesn't work, then--   2) Try another browser (Chrome, Firefox, Internet Explorer, etc.).   3) Do an Internet speed test to see if your Internet download and upload speeds are at least around 2mbps.   If this does not help, or your getting any error messages as well, please send an e-mail to social_support(at)constantcontact(dot)com and we can try additional troubleshooting.   Thank you for reaching out to us in the Community!     ... View more

Hi @JairS9,   I just wanted to add to your point about the template looking like "regular mail." Currently, we do not have any templates available that mimic the look of standard e-mail. The closest template would be "Basic Letter," but it still has the outer background on either side. I will be happy to pass this along as feedback to our product teams.    Thank you for taking the time to reach out in the Community! ... View more

Hello @bennings,   I appreciate your inquiry regarding unsubscribes. I can understand how you would like to minimize the extra work when a non-contact accidentally unsubscribes a contact. It sounds like the secretaries are using the Forward option on the e-mail client itself to push the e-mail to their members. This essentially creates a clone of the e-mail, including the coding which ties the e-mail to the recipient's e-mail address. At this time the only way to get around this is to add a Forward to a Friend button in the e-mail and have the secretaries use that to forward it to their members.    It does limit the number of e-mail addresses you can forward to at one time but it would prevent a forwarded recipient from accidentally unsubscribing the secretary.    I hope this helps and I will pass feedback to our product teams in regards to improving the forwarding experience.  ... View more

Hello @CT-AMC,   Thank you for your question. I do apologize but there is no way to revert back to the old interface. However, we understand there were certain features on the old interface that are not available currently. I will be happy to pass your inquiries along as feedback to our product teams.    I also encourage you to post this and any additional feedback you might have about the new interface in our Feedback forum. ... View more

Hi @Deming12345,   Thank you for letting us know about this issue you're experiencing. I took a look at the e-mail and investigated what was causing the stretching. What I noticed in your original draft was:   1) In the Style Sheet the Main Width was actually set to 690. Ideally, you want it to be closer to 600.   2) The logo image and many of the divider images were set 670-700+ pixels.    3) The table in the second to last block is set to 650px.    Bringing the image and tables in line with 600px will remove the stretching in the e-mail. The problem is the last block appears to have a background image in it so when you get rid of the stretching, part of the background image gets cut off.   You will find two drafts called "Slight Stretch Support Copy of Final Newsletter 9/15" and "No Stretch Support Copy of Final Newsletter 9/15." The main difference is No Stretch shows how the background image in the last block is cut off and Slight Stretch shows all of it. Test sends of both drafts show the full e-mail in the e-mail client but I wanted to give you options.  ... View more

Hello @CrystalPWI,   Thank you for the screenshot and reaching out. I took a look at your account and if I am looking at the right campaign then either I am not able to replicate the issue you're having or you found a way to correct the problem since making the post.   Just in case, we refer to the issue as "stretching" and as you can see it is typically indicated by the email expanding and shifting to the right. In the case of this e-mail my initial impression was the pixel (px) width of the table (found under Table Properties) was set higher than 600px wide. Another reason this happens is if you have an image set higher than 600px wide OR the combination of multiple images side-by-side is greater than 600px.   If the issue is, in fact, not fixed then please reach out to us at social_support(at)constantcontact(dot)com with your username and a reference to this post and we can take a deeper look and see what is going on.  ... View more

Hello @HoagClassic Thank you for reaching out about this issue. I'm sorry you're experiencing this frustration. After speaking with our advanced technical support team I discovered this is not an issue within Constant Contact itself. The issue presents itself when a setting on the affected user's computer system profile interferes with the browser. This is why not everyone who uses Chrome has this issue.    Unfortunately because the issue isn't within Constant Contact we are unable to correct it. I sincerely apologize and recommend using another browser or secondary computer (if possible) until the problem is resolved.      ... View more

Hello @SteffaniD,   I appreciate you reaching out to us through the Community and I apologize about the delay in responding. I reviewed your account and saw you have an open case with our Tier 2 team to investigate this Autoresponder issue. We at Constant Contact appreciate your patience as we get to the bottom of the issue and the Tier 2 team will be back in touch with you with more information.   If there is anything else I can help you with please do not hesitate to reach out to us on the Community.  ... View more

Hello @RodS79,   I'm sorry you're experiencing this issue. We are aware of the issue and are trying to correct it as quickly as possible. If you have not tried already, please try login.constantcontact.com and see if that works.  ... View more

Hello @MelissaM23830,   I appreciate you coming to the Community with this inquiry. The "document link" feature you might be familiar with from the old editor has been integrated with the new one. I will show you how to find it:   1) Write out the line of text you want to hyperlink and then highlight it. Click on the "Link" button in the toolbar that pops with the text block.   2) Click on "Type of Link" and then choose "Document."   3) From here, you can upload the document or choose from an existing PDF in your Library. Note: You can only choose one file at a time. After that, you can hit "Insert."   4) Now it is hyperlinked and you can format the text how you would like (Bold, Font Color, Font Size, Font Style, etc.)   I hope this helps! ... View more

Hello @FeliceL,   I like the Welcome Email too!   Currently the ability to copy the Welcome Email as a regular email campaign is not available. I encourage you to recreate the Welcome Email in a regular template. I recommend starting with the Basic Card/Flyer template and building it from there.   Of course, if you need assistance do not hesitate to call the Support line at 1-866-289-2101 between 7AM-11PM EST Monday through Thursday and 7AM-9PM EST Friday.   Additionally, I will pass feedback along to our product teams that our customers want to have the Welcome Email as a standard template to choose! ... View more

Hello @JudyK67,   I'm happy to be of service! Follow these steps to locate your account info:       I hope this helps! ... View more

Hello @StacyT12,   I apologize you're having trouble accessing our menu options. First, let me make sure we're on the same page as far as where to find your invoice/billing statements:           If this does not resolve your issue I recommend shooting us an e-mail to social_support(at)constantcontact(dot)com with your username and a reference to this post as well as a screenshot (if possible) of what you're seeing when logged in to your account if it is different from what you see in the images above.  ... View more

Hi @MichaelD7861,   I'm sorry you're not receiving your test e-mail. I took the liberty of looking at the 7 Secrets campaign and sent myself a test and it came right through to my inbox. I also see it was sent to one contact so far. Here are some troubleshooting steps that might reveal the whereabouts of the e-mail:   1) What e-mail client are you using (Gmail, Outlook, Yahoo, etc.)?   2) Did you check the junk/spam folder?   3) If it's a Gmail address, make sure to check the Promotions tab as well. I sent a test to a Gmail address as well and it came to my Promotions tab.   4) If the e-mail address is a business address it's possible the security settings for the ISP (Internet Service Provider) are preventing outside e-mails from getting through.    The most likely reason the contact did not receive the Welcome Email after joining is currently if you have a Welcome Email and an Autoresponder set to the same list, when a contact is added to the list it will default to the Autoresponder e-mail and they will not receive the Welcome Email. If it is your desire that they receive both the Welcome Email and the Autoresponder concurrently I will make sure to pass this feedback along to our product teams.   A workaround in the mean time is to either A) Assign the Welcome Email to lists other than the lists the Autoresponder is attached to, or Make the Welcome Email the first e-mail in the Autoresponder queue and have the follow-up e-mail go out right after the "Welcome Email."   I hope this information helps! If for some reason the troubleshooting steps do not help I recommend calling in and speaking with our Deliverability team. Their direct line is 866.433.8499 and their hours are 7AM to 9PM EST Monday through Friday.  ... View more

Hi @VadimY6,   Thank you for bringing this to our attention. I just want to make sure we're thinking of the same thing. If you're referring to tables inserted into a block, like so:     Then you are able to adjust the size of tables by adjusting the percentage or pixels.        If you are not referring to inserting tables in blocks then I will need some more information to better assist you. Are you referring to the blocks themselves (like a Content block or Image block, etc.)? ... View more

Hello @JenniferB35,   We are really sorry to hear of the frustrations you're having with our new interface. This is something we've heard a lot of feedback on and we have been relaying our customers' thoughts to our product teams. I apologize that at this time it is restricted to View More Campaigns.  We are planning some enhancements that will help our customers find their old campaigns more easily, but at this time we do not have an ETA. Please continue to share your thoughts on how to improve the new experience. We take these suggestions very seriously when putting together our product roadmap. ... View more

Hello @JenniferS279,    I’m sorry to hear about the troubles you’re having. It is possible there might be some interference between the browser and the new interface. Some troubleshooting steps to try and remedy the situation are as follow:   What browser are you using? If possible, switch to another browser and see if the same issue replicates. If the issue does not replicate in the second browser, return to the original browser and login to your Constant Contact account in a private browsing window. This helpful article will show you how to access private browsing (or Safe Mode) in different browsers. If the issue does not replicate while in private browsing the issue could be related to the collection of site data (cookies, cache) interfering with the site experience. Here is information on how to clear cache in different browsers.  If the issue replicates in the second browser, we recommend testing your speed. We have seen customers who have an upload/download speed of at least 5mbps to have a better experience navigating throughout our site. If these steps do not resolve your issue please reach out to us at social_support(at)constantcontact(dot)com with your browser and computer information so that we could troubleshoot further. Please reference this community post as well as your username in your e-mail please. ... View more

Hello @richflyte,    It is possible if you were to code your own HTML or XHTML code email. If you have a email created in HTML/XHTML you can add<Property name="Subscriber.FirstName"/> to the subject line. Adding <Property name="Subscriber.FirstName"/> will pull the First name that is associated with the email address you are sending to.   We want to ensure your e-mails reach their destination. Outside of custom code, our normal templates do not allow this. Constant Contact discourages this practice because it could lead to an increase of spam complaints, because spammers like to use personal data in subject lines.   As a company Constant Contact values feedback from our customers. Feel free to post this in our feedback forum. By posting in the feedback forum it allows for other customers to vote and comment on the ideas and this is seen by our product teams. ... View more

Hello @Maury, I sincerely apologize for the frustration you are dealing with right now. The rep you spoke with is correct that Constant Contact templates do not convert to a mobile view in the Gmail app; however, this issue is not isolated to just Constant Contact, but all e-mail marketing services. The feature is dictated by Google and currently they do not support what are called media queries that make it possible for templates to display in mobile view. I encourage you to let Google know you want templates to be mobile responsive in Gmail.     ... View more