About Briody_W

Hello @NeuhausEdCtr,   Thank you for reaching out to us today!  I can see what you mean on the menu dropping down in the side column.  It is letting me scroll down so long as my mouse is over the side column, but if that is not working, you should be able to actually click and drag the slider on the right of the column or alternatively, pressing the down arrow key should bring you into the options of the menu.   ... View more

hello @csENTADV,   Thank you for getting in contact with us today!  When you select "Unsubscribed" under their permission status, does it give you a pop up to confirm the action?  If the above Article doesn't work for you, could you please send us an email at communitysupport(at)constantcontact(dot)com with the addresses in question while referencing this post and we would be glad to take a much closer look! ... View more

Hello @UIObermannCenter,   Thank you for reaching out to us! If you have signed up again after being set to Unsubscribed, you will need to find a confirmation email in your inbox.  After unsubscribing, the system automatically sets up a confirmed opt in so that anyone signing back up would have to confirm their being added back in!   ... View more

Hello @SilviaG5,   Thank you for contacting us!  If you are getting an error, it could mean the connection is disrupted. I would recommend disconnecting and then reconnecting Constant Contact from your account over there.  This would be especially helpful if you have recently changed your username or your password.  If the problem persists, they should be able to help you further!   ... View more

Hello @SusanW319,   Thank you for getting in touch!  I absolutely see how that would be a useful feature and I agree that having it based as an opt in would be very helpful for people of all skill levels when it comes to HTML.  As with other feature requests, things tend to be moved up in developer priority based on the number of people asking for something.  I am making a note of your feedback and passing it along to make sure you are counted among the voices in favor!   ... View more

Hello @StephanieW204,   Thank you for getting in touch with us today!  Users can be deactivated in the Manage Users section of the My Account page.  After clicking on Manage Users, you will see a listing of all users in the account and in the fourth column from the left, labeled "Update Status," you will be able to deactivate them.   ... View more

Hello @CASC3,   Thank you for reaching out to us today.  I'm sorry you are experiencing this issue.  As of now we do not have a workaround for this issue.  I have created a case and added you to the queue to be notified when this issue is fixed.  I apologize for the inconvenience. ... View more

Hello @JoanC373,   Thank you for reaching out to us.  I'm sorry to hear that you have had this experience.  We do strive for positive interactions, even when it comes to saying goodbye. I can see that you appear to have made it through and were helped.  I will absolutely pass along your feedback to the appropriate teams for review. Is there anything else we can do for you?   ... View more

Hello @BA-SID,   I could absolutely see how that would be a very useful feature!  Really, here or in a chat or a call work perfectly fine for passing along suggestions and we are always happy to receive more.  I would be happy to pass that feedback along to the appropriate teams for review!   ... View more

Hello @StPat2844,   Great question!  When Creating a new email via the Create button in your Campaigns page, you will have the option to select Standard Templates.  These will all be in the newest version of our editor.  When making a copy of a previous email, it will remain in the same version of the editor as the email was created.  I have some articles about using that new editor Here!   ... View more

Hello @StPat2844,   Thank you for getting back to us!  Very often spacing issues of that type that pop up in the inbox but not the editor tend to happen in our old Legacy Editor when an email has been copied too many times or when text with certain formatting is copied and pasted in.  With this, we usually recommend moving into our new 3G Editor which is much more accommodating to pasted text.  Alternatively, I would recommend that if you don't want to use the new editor, you try and clean out old blocks and then save a fresh copy of your template to use as a master copy whenever you need to copy over a template for a new campaign.  If you can send us an email to social_support(at)constantcontact(dot)com with your username and the email giving you trouble, I would be glad to see if I can confirm the root of the problem for you!   ... View more

Hello @brennachase,   Thank you for reaching out with this question!  We are unable to turn off someone's ability to reply to your emails.  I would recommend changing the Reply address to a separate email account to keep your primary inbox from being flooded by auto replies.   ... View more

Hello @HeathA0,   Thanks for contacting us!  I agree, having the ability to preview how the posts will turn up would be incredibly useful!  I will gladly pass that feedback along to the appropriate teams for review.  As to uploading art, you should be able to select images from your library and upload new images during the scheduling phase of Social Share by clicking on that thumbnail just to the right of the text box of the post.  As for any platforms not listed in Social Share, you would need to use the email URL and post it manually.   Glad to hear you are having a great time, let us know if there is anything else we can do!     ... View more

Hello @BernhardH,   Thank you for reaching out to us!  I'm sorry to hear that you are experiencing trouble with the Outlook 365 integration.  That integration is supported by our next level of support and I have submitted a case for them to reach out to you about it. I apologize for the inconvenience, please let us know if there is anything else we can do for you.   ... View more

Hello @PamelaD20,   Thank you for getting in touch with us.  I'm sorry to hear that you had this experience with us.  Our system is definitely optimized for the creation of campaigns in our editor itself. We of course would love to help you with getting these emails built and alternatively, we would be glad to help you get these promotions converted into images that can be placed in the newsletter.  I will absolutely submit this feedback on your behalf so that the appropriate teams can review it.  If there is anything we can do help, by all means let us know!   ... View more

Hello @LivermoreValleyChamber,   Thanks for getting in contact with us today!  I can definitely see how having company names and images linked by default to a specific website or email would be super convenient.  I would be happy to submit that feedback to the appropriate team for review. As for the layouts, good question!  The layouts with the colored background on the button will be brought in with a background color already inserted, whereas the plain ones will not. Let us know if you need anything else!   ... View more

Hello @KerrieK2,   Thanks for getting back to us!  I'm sorry to hear that you are experiencing display issues in the emails you are receiving.  I would love to dig in and try to figure out what could be causing it. I have done some testing on the last few emails that you have sent and I don't see any major differences between the preview and what lands in my inbox.  If you could let us know what email client you are viewing them in, we would be happy to keep looking. I'm not seeing the same deliverability numbers when I check your reporting, but I do have some articles on average open rates so you can see how you compare industry wide!   ... View more

Hello @DeanM180,   Thank you for reaching out to us today.  Right now, the mobile editor and the desktop editors do use a different framework and are only able to be edited via the editor on the type of device they were created on.  Mobile can be edited as a Custom Code Email on a desktop, but this does require a working knowledge of HTML code.  I will pass along the feedback to the appropriate team for review!   ... View more

Hello @Ozymandias,   Thanks for the reply! Excellent question, as of now, we don't have the ability to link the question box to a fee.  I will absolutely submit that feedback to the appropriate teams for review.  I apologize for that inconvenience. I cannot speak to the specifics of complexity in other platforms nor the quality, I'm afraid.  My experience with event registration platforms has been just about entirely through our Event Spot.   ... View more

Hello @tryan1141,   Thanks for reaching out to us with this!  I'm very sorry that you were experiencing that while working in the Legacy Editor.  I was able to have a look at the block that was being uncooperative and I was able to clean out a great deal of excess HTML, you will find a copy of the email with "HTML cleaned" at the end of it.  You should be able to make edits in this one without fear of the text not saving or sowing up correctly.  One of the reasons we've been moving forward with the 3G Editor has been to rectify these html issues that tend to show up after an email has been copied and blocks rewritten for repeated use over a long period.  Some things I would suggest to circumvent these situations in the Legacy Editor would be to delete old content blocks and insert new ones when a copy is made. Alternatively, setting up a blank master template that can be copied fresh each time could be very helpful.  I do hope I have been able to help and if you have any further issue, don't hesitate to reach back out to us!   ... View more

Hello @MarilynL334,   Thank you for contacting us!  A welcome email is very important to first impressions and I would be glad to help you solve this!  When editing a Welcome Email, you will need to select the "more" drop-down button off to the right and select "edit," after which, you will need to agree to deactivate the email while you are editing.   ... View more

Hello @KassandraR74,   Thanks for reaching out to us today!  I have reached out to our next level support on this one and they gave us a few things to try.  Generally, it seems that when this issue crops up, there is a timezone in one of the areas that may be set incorrectly.  I would recommend checking both your computer and your Wordpress settings.  It looks like this issue may be originating on the Wordpress side, so I would definitely recommend checking their support section for the plugin if the problem persists.   ... View more

Hello @2GRuff,   Thanks for the great question!  Due to the way PDFs tend to be saved, we don't have a way to really do so without the page breaks.  Alternatively, if you are wanting to post live versions of your newsletters on your website, we do have the Archive feature that just might fit the bill for you. You also are able to use the Email URL on any sent campaigns to post them to your website.   ... View more

Hello @Ozymandias,   Thank you for getting in contact with us!  I can definitely understand how you would want them to be able to select their exact days over a three day event.  Due to the nature of the fee system, they are only able to chose one of the options.  One idea may be setting it up as a one day, two day or three day pass option and then having a question box below asking for the days they wish to attend?  This would add an extra step but would free up a great deal of space on the form itself.  Another possibility could be to have single days for the registration fee (I.E. Mon, Tues, Weds) and then under additional items, you could have additional days (I.E. Just Tues and Weds. If they chose an initial day as anything other than Monday, then they likely wouldn't need to click Monday down here). I apologize for the inconvenience of not being able to allow people to select multiple fees and hope these ideas help you out! Let us know if you need anything else.   ... View more

Hello @TraceyAbbeyT,   Thank you for reaching out to us today! I see you have also sent us an email and I will be replying to you there!   ... View more