About Brian_H

Hi @KimberlyG89,    You are able to include Google Analytics for campaigns created in our third-generation editor by following the steps listed in this Knowledge Base article here. I’m sorry if you feel any disappointment about certain features that might not be included in our newest editor. May I ask what features(such as narrow by tag which you had previously mentioned) you were looking to be included? We are constantly making updates and improvements to this editor and I would be happy to send over your feedback to our Product team for review.   ... View more

Hi @MelindaP04,    Thanks for joining us in the Community. We certainly can understand why it's helpful to make it worth your while. As a result your best bet would be to reach out to our billing team directly to make this determination what works best for you. For hours and phone numbers please click here.  ... View more

Hi @KimberlyG89   I'm sorry for the confusion and do understand why it would be helpful to narrow by tag especially with over 10,000 contacts. After reviewing your account, we can confirm that this wasn't a recent change, however it may appear this way since you were using our prior editor. Due to account limitations, this is currently unavailable.   We will certainly pass along your feedback for our engineers to continue to look into. In the meantime, you are more than welcome to add your tagged contacts to a list directly as Nichelle mentioned. As an alternative, you are more than welcome to decrease your bounces which can reduce your contacts back under 10,000. This will restore this feature.   We're currently revamping this into a new segments feature which should provide some additional flexibility. You should see some expanded functionality with the segments feature coming very soon!  ... View more

Hello Bob!  Thanks for joining us in the Community! We'd be more than happy to look into this for you. Please email us at social_support(at)constantcontact(dot)com with your current username, which campaign you are working, text version of the code you are trying to use and a reference to this post.  ... View more

Hello @EmilyW660!    Thanks for joining us in the Community!   We certainly understand the value that it would be to clean up your list based on who's been active from your content. We are always looking to improve the platform to make it easier to maintain your lists. One of the best current resources would be the way to generate a list based on who's been active and who's not. For more information on this please click here. Once you create this list of contacts that haven't opened your emails over a period of time you can quickly remove these from your account all at once. Hope this helps! ... View more

Hi @JohnF39,  Thanks for providing us this additional information. We do apologize for the trouble you have experienced trying to get your open rates to where they were. We've been reviewing our inbox deliverability rate for  mac.com  from addresses. After review we've implemented some changes including a potential fix on July 12, that should help with the issue. After looking into your specific case with our compliance team, another way to resolve this would be to ask anyone who has contacted you about not receiving your email to choose to un-mark it as spam. If you are able to do this for several people, it should ultimately resolve for everyone. In addition, for your reference here is more information on safe sending contacts, which can also help you in this scenario. Please let us know if you need further assistance!  ... View more

Hi @bikeHUBBikeHub,   Thanks for joining us in the Community! We certainly agree it's helpful to give your contacts the option to select which content they prefer to receive. We do have this feature that's located in the Update Profile form at the very bottom of the email. For more information on this feature click here. ... View more

Hello Saraluck9090,    We are thrilled that you found this material helpful. Please let us know if we can help you further!  ... View more

Hi @JohnF39,    Thanks for joining us in the Community. We can certainly understand why it would be helpful to test emails from your mac.com email. This is something our engineers are currently looking into. Your account has been set to be notified with updates. In the meantime, you are welcome to use an additional email address other than Mac/ICloud/Me.    Also, we did see your other post on open rates and have responded. For reference, our reply is here.  ... View more

Hello @JohnF39   Thanks for joining us in the Community! We certainly understand your concern when your open rates seem to have decreased recently. There are many factors that can go into open rate success. Since we are in the summer months, this can result in lower open rates due to many people who take vacation during this time of year. For more information on open rates, please click here.  ... View more

Hi @JanetE16,    Thanks for joining us in the Community. We certainly understand why it would be helpful to create links that make it easy on the reader to access this information quickly. For more information about document links click here. Please keep in mind that the process for opening document links in a browser does depend on the reader's computer, which we aren't able to control. Please let us know if this helps!  ... View more

Hi @SusanT7    Thanks for joining us in the Community! We certainly understand why you'd like to access this link. Currently, the best way to access this link is to use the drop down menu under more shown below under share. For more information click here.  ... View more

Hi @PamelaS98,    Thanks for joining us in the Community! We do apologize for any connection issues. We certainly want to make sure you are able to work in your account successfully.   Which web browser are you currently using and are you getting any error messages? Have you tried refreshing the page and/or closing the browser completely and reopening it? For more information on how to improve this in the meantime click here.  ... View more

Hi @VarraOffice   Thanks for joining us in the Community. I completely understand how you want your email to display appropriately. Unfortunately, we are unable to fully control the display of a forwarded email or replies as these emails are no longer being sent from our product. We are still investigating the issue and it does take time as there are many various email clients these could be sent from. Could you email us at social_support(at)constantcontact(dot)com with the following information? 1. Username of your Constant Contact Account.  2. Name of the email campaign you are seeing this in. 3. Email Client that you are using to forward 4. Screenshot of what you are seeing in the email client ... View more

Hi @JHARTFORD   Thanks for joining us in the Community.   We understand that you would find editing the HTML in your campaigns within the editor helpful. We are still collecting feedback about this request but we want to know why you were looking for this type of access. What changes were you looking to make using HTML? Maybe having more control over formatting or layout? Please let us know and we will be glad to turn your feedback over to the appropriate team. ... View more

Hi Dale,  Thanks for joining us in the Community. We would agree it's certainly helpful to keep your contact lists current. For more information and a step by step guide how to add/remove contacts from lists please click here. Or if you'd prefer, you can reach out to one of our support agents to go over it with you over the phone. please click here for phone numbers and hours.  Please let us know if you need further assistance. We are more than happy to help! ... View more

Hi @GNDC,   Thanks for joining us in the Community. We apologize that you are having trouble you are having when working in your account and we certainly want to assist you with this! We see that you have tried to use different browsers. Have you or your IT team run a speedtest? Constant Contact works best with an upload and download speed of 2mbps so we recommend running this test to make sure you have enough bandwidth to run our site without issues. Also,  do you work on a wired or wireless connection? A wired connection is usually stronger and we suggest being wired if you can. Here is more information on troubleshooting connectivity issues with Constant Contact. Please let us know if you continue to experience loading issues and we will be happy to conduct further troubleshooting.  ... View more

Hi @DavidW3442   Thanks for joining us in the Community.  In order to better assist you,  please reach out to our Account Review team who will be able to speak as to why these contacts were uploaded as unsubscribed. For contact phone numbers and hours please click here.  ... View more

Hi @ChrisD191. I can certainly understand why this would be helpful especially if these are good email addresses. I wanted to provide some more information about these contacts and how we can help you. Suspended emails occur when an email bounces repeatedly as Non-existent. When you repeatedly send emails to Non-existent email addresses,  they can have a negative impact on your deliverability rate. This can happen from any Constant Contact account,  so if that contact becomes suspended in another account,  it will also become suspended in yours. For more information about this bounce category,  please click here. As Amber already stated,  if you believe these are valid emails,  please reach out to our support team via this link here, as they will be able to look further into them. ... View more

Hi @TaneshaW4 We apologize for the experience that you've had so far with Constant Contact. This is not the experience we envision for new users. We are going to forward the information you provided us about your interaction to the appropriate team for review. Privacy is one of our top concerns so we understand your view on your contacts. Contacts that you upload to your account remain only in your account as we don't sell or redistribute lists. For more information about our privacy policy click here: If you were looking for additional information about our privacy policy or had any other questions about your Constant Contact account during your trial period, please feel free to reply here and we would be more than happy to assist you. ... View more

  Hi @LaurieR27829!  Thanks for joining us in the Community, and I certainly agree it would be helpful to change these contacts permission in bulk. Sometimes this can be affected by people that have registered for your event and haven't requested to receive emails from your account overall.    We have forwarded this to our upper level support team and they will be reaching out to you directly within four business days. If you'd like to follow up on this please reach out to us here.    ... View more

Hi @ElaineG6, We see that you had reached out to us on Twitter regarding this. We will continue the conversation there. Thank you!  ... View more

Hi @HeatherP034,  We are sorry to hear your template didn't come out quite the way you had intended. We'd be happy to look into this for you, please email social_support(at)constantcontact(dot)com with anything missing or elements that need revisions. ... View more

Hi @TammyS13,    Thanks for joining us in the Community! This is a great question and can certainly would be valuable to remain connected to these people.    There are few options that would be available within your account, you could initially upload them and tag them to separate them from who you are emailing. For more information about tags please click here.   Also you could always upload these contacts directly to unsubscribe and for more info please click here.  Please note if you do upload directly to unsubscribe, you will be unable to add them back as active contacts.    Please let us know if you need further assistance.      ... View more

Hi @LisaH3181,   Thanks for joining us in the Community, I can certainly see why it would be valuable to receive feedback from your customers. In the email you sent, customers will have the option to respond using your reply-to email address, which may not be ideal for you.   Another option for you, would be some features of our Email Plus package that would consist of a Poll Block as well as a Survey tool.    For more information on these feel free to click here: Poll Block and Survey.   If you are interested in upgrading your monthly plan to include all the features of survey as well as the ability to have up to 10 unique logins for others in your organization and increase your library size, feel free to click here.   ... View more