About Antonas_S

Hello and thank you for reaching out to The Community. Due to the nature of DKIM and self authentication we actually have a specialized team for Deliverability that can assist with this! If you would like to talk this through with them they are available by phone! If there is anything else we can assist with please do not hesitate to ask! ... View more

Hello and thank you for reaching out to The Community! We do apologize you experienced this, but it looks like you were able to schedule your email campaigns earlier today! If you encounter an issue like this again or if you just have some questions, please do not hesitate to reach back out. ... View more

Hello and thank you for reaching out to The Community! We’re sorry you’ve still been experiencing this even after white-listing. You can also try to turn on your account’s Authentication. This can help Internet Service Providers (ISPs) identify your email as being legitimate and not from a scammer, spoofer, or phisher. If there is anything else we can assist with please let us know! ... View more

[Dec 8 2021 Mod note: updated links for current articles and better accuracy]   Hello and thank you for reaching out to the Community! The email address in question here is part of your account’s Authentication. The option to edit that email address can be found on your My Settings page where you can shorten it to help with any future confusion. ... View more

Hello Wenanne! We have a few ways to redeem your coupons. We have a great mobile app which includes a coupon redemption feature to automatically update your coupon’s reporting in your account . If you were looking to add your coupon codes to a point of sales system this would need to be done manually. All of the unique codes will be found on your coupon’s reporting page and this information can even be exported into a spread sheet with your contacts information and their unique code as well . ... View more

Hello @KateB129! Just to add on to Zoe’s reply I just wanted to inform you that while you cannot directly embed a video into your emails you still have the option to link a video as long as it is hosted on YouTube, Vimeo, or Wistia. Our system will take the video link and create a thumbnail for your video and add a play button on it! ... View more