About Antonas_S

Antonas_S · ‎08-22-2019

Hello and thank you for reaching out to The Community. We’re sorry that you’ve experienced this. Even if you have not created a sign-up form yet you’d at least have a button on that page to start one. Have you tried to use a different web browser or connect to a different network to see if you are still experiencing this issue? If this is only effecting the one page, you can run through a few Troubling Shooting Steps to see if we can get to the bottom of what may be happening.

Antonas_S · ‎08-20-2019

Hello and thank you for reaching out to The Community. We’re very sorry you’ve been unable to reach our Account Review Team. I want to make sure you’re able to get back up and running so I’ll submit a case to that team on your behalf. The ticket could take upwards of four business days to process. They may also need to reach out to you so be sure that our account’s contact information is updated. If there is anything we can assist with in the meantime do not hesitate to ask!

Antonas_S · ‎08-20-2019

Hello and thank you for reaching out to The Community. We are sorry to hear that you’ve experienced this. If you already have limits placed on the items you have for sale you may want to update it with stricter limits of what your registrants can perchance. You also have the option to cancel the registration of the contact that abandoned their order, freeing up the items they has selected. If there is anything else we can assist with please do not hesitate to ask!

Antonas_S · ‎08-20-2019

Hello, we're sorry to hear you’re leaving. We appreciate your time and want to assist you with your request. I have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. If there is anything else we can assist in the meantime do not hesitate to ask.

Antonas_S · ‎08-16-2019

Hello. We're sorry to hear Constant Contact is no longer a good fit for you. To assist you with this I have submitted a case to our Billing Team to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you ensure that your contact information is up to date in your account. If you require faster turnaround or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.

Antonas_S · ‎08-16-2019

Hello and thank you or reaching out to The Community with such a great question! We can definitely understand wanting to clear out the less active contacts on your list. Luckily we do in fact have a great way to Create a Segment of your contacts to do exactly that! Using the Segment Tool you could create list of contacts using queries such as “Did Not Open” with the last few days, the last two years, or anywhere in between. Segments can be used for a lot more as well. If there is anything else we could assist with please do not hesitate to reach back out!

Antonas_S · ‎08-15-2019

Hello and thank you for reaching out to The Community! We do apologize you experienced this, but it looks like you were able to schedule your email campaigns earlier today! If you encounter an issue like this again or if you just have some questions, please do not hesitate to reach back out.

Antonas_S · ‎08-15-2019

Hello and thank you for reaching out to The Community. I see the account you are referencing is a Trial account. With that being said as long as you do not activate your Trial account and add a payment method, your account will close automatically at the end of the trial period. If there is anything else we can assist with please do not hesitate to let us know.

Antonas_S · ‎08-15-2019

Hello and thank you for reaching out to The Community. We’re sorry to hear you’ve been experiencing this. You should not be forced into using the Personalize option when setting up your subject line. Do you see the same issue if you use your browser’s Private / Incognito mode or a different browser entirely? If you haven't tired that yet I would recommend starting by testing that. These troubleshooting steps can help determine what may be the root of the issue.

Antonas_S · ‎08-14-2019

Hello! We’re sorry to see you go but I can assist you with your request. I’ll submit a case to our Billing Team in order for them to process the cancellation. This can take up to 24 business hours to process. The Billing Team may need to reach out to you to review your request, so be sure your contact information on your account is up to date. . If you’d like faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in The Community. If there is anything else in the meantime we can assist with please do not hesitate to ask.

Antonas_S · ‎08-14-2019

Hello, We're sorry to see you go but we appreciate your time and I want to assist you with your request. I’ll submitted a case to our Billing Team to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. If there is anything else in the meantime we can assist with please do not hesitate to ask.

Antonas_S · ‎08-14-2019

Hello and thank you for reaching out to The Community! We love hearing feedback and I would be happy to help! You can still find your library and image paths by clicking the Insert Button at the top of the editor and choosing "Images" and then clicking "insert" will add the full image URL code needed for that image into your code, at the point where your cursor is located. Regarding stripping out image paths, we would have to work with you on that one directly. Our system shouldn't remove anything from your code that you copied and pasted. So we would need to see the original code, try to replicate, and see if it’s on our end or not. But if it is doing that, then it's not intentional. You can call into our Support Teams in order to trouble shoot this. Regarding the image tracking code, that can also be found under the Insert Button along with the images, so you can re-add the tracking code without having to reference any of your saved documents. Based on your feedback and questions, it sounds to me like maybe the Insert Button could use better viability, so I will pass that along to the developers! If there is anything else we can assist with please do not hesitate to reach back out!

Antonas_S · ‎08-12-2019

Hello and thank you for reaching out to The Community. We do apologize if you are unsure why your bill had increased. If you have gone over a certain level of contacts this could increase your monthly bill. For information regarding your bill and price changes you will want to reach out to our Billing Team by phone. Due to sensitive nature of billing we cannot discuss your bill here in The Community. This ensures we maintain your account’s security. If there is anything else we can assist with however, please do not hesitate to reach back out!

Antonas_S · ‎08-12-2019

Hello and thank you for reaching out to The Community. We are very sorry you’ve been experiencing this. Often in cases like this it is not Constant Contact causing these issues. That being said we want to make sure you’re happy with the service we are providing. So I would be happy to troubleshoot with you to help narrow down what may be happening here. I’d recommend first trying a different web browser or access your browser’s Private Browsing / Incognito Mode if you have limited options. A next good step to be double check your network. For example if you are currently using a work network try using your home network or vice versa. Double checking your network speed can be helpful info too. Lastly, if you have access to another computer, see if you get the same messages there. Gathering this information can be very helpful when troubleshooting these issues. Please let us know the results of your tests and if you have any other questions please do not hesitate to ask.

Antonas_S · ‎08-12-2019

Hello and thank you for reaching out to The Community! If you’ve made a change on Facebook’s end you may need to resync your Facebook account with Constant Contact. To do this you will first need to Disconnect Your Facebook Account on the Social Share page. Once the account has been removed on Constant Contact’s side we can Reconnect the Account giving you access to post again. If there is anything else we can assist with please never hesitate to reach back out!

Antonas_S · ‎08-02-2019

Hello and thank you for reaching out to The Community. While calling in directly to our Billing Team would give you the quickest turnaround time, I can send that team a case on your behalf to request to cancel your account. This process can take 24 business hours to complete. The Billing Team may need to reach out to you in order to review your request so please ensure your contact information on your account is up to date. If there is anything else in the mean time we can assist with please do not hesitate to ask.

Antonas_S · ‎08-02-2019

Hello and thank you for reaching out to The Community! We're sorry to hear Constant Contact is no longer a good fit for you. I’d be happy to help you with your request. I’ve submitted a case to our Billing Team to process the cancellation. This request can take up to 24 business hours to process. Billing might need to reach out to you to review the request so we’d like to ask to confirm that your contact information is correct in your account. If you’d like this done within 24 hours or have questions about your billing, please call our Billing Team as we cannot discuss account billing here in the Community. Thank you!

Antonas_S · ‎08-02-2019

Hello and thank you for reaching out to The Community. We apologize that you were unable to quickly find the information you were looking for, but we see you were able to call into our Billing Team to request your cancellation. While we are sorry to see you go, if there is anything we can assist with in the meantime please do not hesitate to ask.

Antonas_S · ‎08-02-2019

Hello and thank you for reaching out to The Community! I’m afraid at this time our Segments Tool does not an option for “Not on a Specific List”. That being said we can assist you in creating the list manually to send to. If you would like to send to everyone except for a single list (Let's call it "List B" for this walk through) we will first need to create a new “All Contacts” List. We can do this quickly by Merging all of your current lists. This will still leave your original lists intact as they were. Once we have the new “All Contacts” list we will want to Remove "List B" (Contacts we are not sending to) from it. After those contacts are removed you will be left with a list of the desired contacts! If there is anything else we can assist with please do not hesitate to reach back out!

Antonas_S · ‎08-01-2019

Hello and thank you for reaching out to The Community! I see since you’ve posted this you were able to Activate your new Landing Page Sign-up Forms! Now that they are Active you can Share the URLs the help generate new leads! If there is anything else we can assist with please do not hesitate to reach back out.

Antonas_S · ‎08-01-2019

Hello and thank you for reaching out to The Community! We could use a little clarification to identify the ads you are referring to. Would you be able to supply a screen shot of the ads in question? With more information we can see what may be able to be done with these ads.

Antonas_S · ‎07-30-2019

Hello and thank you for reaching out to The Community! We do offer a free trial for all new customers! After that trial is over the pricing of your monthly bill will be based off of the type of plan you’ve signed up for and the number of active contacts you’ve uploading. For more information on our pricing please feel free to look at our Plan & Pricing page! If there is anything else we can assist with please do not hesitate to ask!

Antonas_S · ‎07-29-2019

Hello and thank you for reaching out to The Community. If you are having trouble receiving your verification emails a good first step to take is to ensure there is no Whitelisting issue and nothing on your network or ISP’s (Internet Service Provider) side of things are actively blocking our emails. Please let us know if you need more assistance, we are happy to help.

Antonas_S · ‎07-26-2019

Hello and thank you for reaching out to The Community. We do apologize if there has been an error in your billing, we promise this was not our intention. I’m afraid due to the nature of billing’s need to keep your information safe and secure you will need to reach our Billing Team by phone. Once again we do apologize that this has happened but our Billing Team is standing by to help make things right!

Antonas_S · ‎07-25-2019

Hello and thank you for reaching out to The Community. We do apologize you’ve been unable to reach us by phone or chat. I’ll be submitting a ticket to the team that will handle the review of your account. The ticket process can take upwards of four business days. Once again we do apologize you were unable to contact us through other channels. If there is anything else in the meantime we can assist with please do not hesitate to ask.

Antonas_S · ‎07-25-2019

Hello and thank you for reaching out to The Community. Your account will recalculate your pricing every month depending on the number of active contacts on your account. So if you’ve cleaned your list to only have 40k contacts on it you will see that price reflect on your next bill. If you were to remove these contacts in the middle of the month your account will still be priced for the highest contact count for that billing period. If you would like more information about your bill and how the billing process work we have a great Billing Team that can be reached by phone that would be happy to answer any and all billing related questions! If there is anything else we can assist with please do not hesitate to reach back out!

Antonas_S · ‎07-24-2019

Hello and thank you for reaching out to The Community! While Constant Contact does not have a built in spell check most web browsers will have a spell check function built in! Your browser's spell check will scan all the text within your email campaign including an image caption (as long as the text is not inside the image). If there is anything else we can assist with please do not hesitate to reach back out!

Antonas_S · ‎07-22-2019

Hello and thank you for reaching out to The Community. What you are looking to do can absolutely be done within Constant Contact! You’ll need to start by setting up your Text-to-Join option on your account. Once you have that done you can then create a Welcome Email or an Email Automation to trigger when those new contacts get added to your list! This is a fantastic idea and if you need any additional assistance please do not hesitate to ask!

Antonas_S · ‎07-19-2019

Hello and thank you for reaching out to The Community! The best way to ensure that you both have the permission to send to your contacts and have them select what list they will be placed in would be to create a Sign-up Form and have them fill it out. This will add any contact using your form automatically to the lists they have selected. The contact will also have the ability to unsubscribe at any time by clicking the Unsubscribe link at the bottom of your email campaigns. You can also unsubscribe your contacts as well. If there is anything else we can assist with do not hesitate to ask!

Antonas_S · ‎07-19-2019

Thank you so much for that suggestion! You are correct! While exporting your Segments you can select one of your fields to be “Date Added” now. Since the launch of our Segments tool we have added a number of options to it, mostly based off of customer feedback! If you have any other suggestions or questions never hesitate to reach back out to The Community!

About Antonas_S

Re: Your website

Re: Account Review help

Re: Event Bought Out

Re: Cancel subscription

Re: Have to delete my account

Re: Reducing Contacts

Re: Additional Information Error?

Re: remove us from database

Re: Updating subject line in a new email

Re: cancel subscription on line...

Re: How can I stop with Constant Contact service?

Re: With with the new UI? It removed useful option...

Re: Billing

Re: Constant Reloading and Loss of Work

Re: Previous user removed yet still appears / prev...

Re: Cancel subscription

Re: I need to cancel my account

Re: cancellation

Re: Segmenting Audience by those NOT on List

Re: trying to publish sign up sheet

Re: Ads on my site

Re: constant contact

Re: Cannot receive verification e-amil

Re: payment on July 25, 2019

Re: Customer Support

Re: Help needed

Re: Any way to use SPELLCHECK in photo captions? N...

Re: Automatic Response Email?

Re: Push email signups

Re: How to identify inactive subscribers for remov...

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