About Antonas_S

Antonas_S · ‎07-17-2019

Hello and thank you for reaching out to The Community! I’m sorry to inform you that we do not offer SMS options to send out with. I would be happy to send this feedback to our development team to see if maybe this could be added in the future. If there is anything else we can assist with please don’t hesitate to reach back out.

Antonas_S · ‎07-17-2019

Hello and thank you for reaching out to The Community! We would be happy to look into what may be happening but we will need more information. Would you be able to email us at social_support(at)constantcontact(dot)com with your username and the URL link to the form you are unable to see? As well as if this was happening to just you or are others unable to see your form. Knowing what web browsers you've tried this in can also be helpful. With this information we will be able to look into this on our end!

Antonas_S · ‎07-16-2019

Hello and thank you for reaching out to The Community. We are very sorry that your year-end report was not reflecting your account correctly. We would be happy to look into this for you to see what may have happened and see if we can get you the correct information.

Antonas_S · ‎07-16-2019

Hello and thank you for reaching out to The Community! We are sorry to hear you’ve been having trouble uploading this contact from a file. You should not have an issue adding that contact. Does our system give you an error message when to upload your file? Also, have you attempted to add this contact by itself not part of your file?

Antonas_S · ‎07-16-2019

Hello and thank you for reaching out to The Community! Currently we only have two views on your contact page. Both views will have Name and Email. By clicking the Gear on the top right corner of your list you can switch between Company / City State and Source / Date Added. That being said we are always taking feedback from our customers! We take your feedback very seriously as we are always adding new features to our platform. I’ll be sure to get your feedback to the proper teams who can hopefully implement these changes!

Antonas_S · ‎07-15-2019

Hello and thank you for reaching out to The Community! If you are looking to send an email out from your Event we would first need to make sure the contacts we are looking to send to are all on a list together and from within your event create a new Invitation to send to that list. Likewise you can also create a standard Email Campaign if you’d prefer to use the regular email editor or utilize our Segmentation option.

Antonas_S · ‎07-10-2019

Hello and thank you for reaching out to The Community. Looking into this for you I see that your Welcome Email is set up correctly to send out to your First time Customer list. If you are not seeing this on your end please let us know what you’re seeing or provide screen shots so we can look into this farther. If there is anything else we can assist with do not hesitate to reach back out!

Antonas_S · ‎07-10-2019

Hello @SelectGroupMarketing and thank you reaching out the The Community! I see you've also reached out directly to us by email. We will continue to assist you there!

Antonas_S · ‎07-03-2019

Hello and thank you for reaching out to The Community! I’m afraid this would not be possible. An active email address can only ever be attached to a single contact. This ensures your account is not over billed as well as making sure you cannot accidentally upload multiple copies of the same contact. We do apologize for any inconvenience this may case. If there is anything else we can assist with, please do not hesitate to reach back out.

Antonas_S · ‎06-28-2019

Hello and thank you for reaching out to The Community. I’ve gone ahead and removed our logo from your campaign’s footer. You will no longer see it on your draft or future email campaigns. If there is anything else we can assist with do not hesitate to let us know!

Antonas_S · ‎06-24-2019

Hello and thank you for reaching out to The Community! I’ve looked into this for you and ran a few tests using the link you provided above. That white space that is populating at the top of your Read More block is meant to have an image that was pulled from the page we are sending to. In this case your desired page does not have any usable images that it can use in that space. For instance if we were to use your Home Page as the link, as an example, we would have a selection of images to use. With that being the case to a page that does not populate a usable image we may want to set up that section using a Text Block and manually creating a clickable link for your reader to navigate back to your site. We do apologize for the need of a work around but if there is anything else we can assist with please do not hesitate to reach back out!

Antonas_S · ‎06-21-2019

Hello and thank you for reaching out to The Community. We do apologize that this is not a current function of our library. We do take all of our customer’s feedback seriously, so I will be submitting your request to the team that can implement these changes. If there is anything else we can assist with please never hesitate to reach back out!

Antonas_S · ‎06-19-2019

Hello and thank you for reaching out to The Community. There is an option to have our system send you an Automatic Email Updates for Sign-Ups and Unsubscribes on either a daily or weekly basis. If there is anything else we can assist with please never hesitate to reach back out!

Antonas_S · ‎06-13-2019

Hello and thank you for reaching out to The Community. We’re sorry that you’ve experienced this. We would be happy to look into this for you. If you could email us at social_support(at)constantcontact(dot)com with your username and the title of the email campaign that disappeared we can research what may have happened.

Antonas_S · ‎06-10-2019

Hello and thank you for reaching out to The Community. You definitely made the correct call by not clicking on that link. That certainly sounds like it may be a phishing email. If you could forward that email to our team at abuse(at)constantcontact(dot)com we will investigate this on our end. Thank you for bringing this to our attention!

Antonas_S · ‎06-10-2019

Hello and thank you for reaching out to The Community. We’re sorry that you’ve experienced this but we see from the time of your posting you were able to reactivate your account! We are happy to see that! If there is anything else we can assist with please do not hesitate to reach back out.

Antonas_S · ‎06-10-2019

Hello and thank you for reaching out to The Community. We do apologize the Poll block doesn’t have the mean to also have your contact in out information and would only be able to make a selection from a list. That being said the Survey Tool would be able to accomplish this task very easily! You would need to first create the survey but once activated you can link it into another email campaign. If there is anything else we can assist with please do not hesitate to reach out.

Antonas_S · ‎06-10-2019

Hello and thank you for reaching out to The Community! A Staged Email will generally send to your contact list within 24-48 hours, depending on the email results. There are times, however, when this process may take longer. If your email receives an unacceptable amount of spam complaints or bounces, Constant Contact may end the staging and stop the mailing altogether. If this happens, you'll receive an email to let you know. If you have any more questions about this process or anything else please do not hesitate to reach back out!

Antonas_S · ‎06-07-2019

Hello and thank you for reaching out to The Community. We’re sorry you’ve been experiencing this. We’d be happy to see if we can find out what may be happening. Are you seeing any error message at all during the attempt to upload? Or have you tried to upload using a different web browser or even a different internet connect/network? And if you had (or could take) any screen shots of what you are seeing this can also be very helpful to determine what is going on.

Antonas_S · ‎06-06-2019

Hello and thank you for reaching out to The Community! We’re sorry you’ve still been experiencing this even after white-listing. You can also try to turn on your account’s Authentication. This can help Internet Service Providers (ISPs) identify your email as being legitimate and not from a scammer, spoofer, or phisher. If there is anything else we can assist with please let us know!

Antonas_S · ‎06-06-2019

Hello @ArianaB40 Thank you for reaching out to The Community! I’m afraid the Resize option you find in our built in image editor will only crop the image and not affect the dimensions. Many of your images, although resized in your template to be smaller, were originally uploaded at 800 pixels wide. Large images that are resized to be smaller in desktop will show as full width on the mobile version because our templates are mobile responsive. For images that are displaying large in the mobile view, t his change would need to be resized outside of Constant Contact in a program that can edit your images.

Antonas_S · ‎05-31-2019

Hello and thank you for reaching out to The Community! We love hearing from our customers and we take all your feedback under consideration! We’ve also recently partnered with Eventbrite and we can now link their events directly into your email campaigns! If you have any other questions or wonderful feedback please do not hesitate to reach back out!

Antonas_S · ‎05-29-2019

Hello and thank for reaching out to The Community with a great question! I’m afraid at this time we can only have a single email address in the From section of your campaigns. But we can Personalize your Subject Line and we could add your Agents name there by adding their name as a Custom Field for your contacts. So perhaps setting it up with a generic office email address as the From name but have the Subject line say something along the lines of “Follow up from (Insert Agent’s Name Here)!”

Antonas_S · ‎05-29-2019

Hello and thank you for reaching out to The Community! If you are looking to make your account inactive for a time you can reach out to our Billing Team and they can assist you in this matter! If there is anything else we can help with please don’t hesitate to reach back out!

Antonas_S · ‎05-29-2019

Hello and thank you for reaching out to The Community. I’m afraid to help maintain your account's security we are unable to assist with this matter here. That being said you can reach out to our Account Specialist in order to receive the assistance required. We do apologize for any inconvenience this may cause.

Antonas_S · ‎05-29-2019

Hello and thank you for reaching out to The Community! I’m afraid at this time we do not have the ability to edit a series after you’ve activated it. We do have a feature request for this and I’ll let our developers know our customers are still looking for these options. In the mean time you can still make copies of your active series and then make edits to the new copy. We do apologize for any inconvenience this may cause.

Antonas_S · ‎05-29-2019

Hello and thank you for reaching out to The Community! Thank you for bringing this to our attention. Matters like these are on the end of the Email Client, but we still do our best to work with them in order to help resolve issues like this. While our developers make sure our RSVP Block displays correctly, at this time our current work around is to not use an apostrophe inside of the RSVP Block. We do apologize for any inconvenience this may cause

Antonas_S · ‎05-22-2019

Hello and thank you for reaching out to The Community! We would be happy to look into this error for you. Would you be able to provide either a screen shot of the error or could you copy and paste what the error is saying? Also any and all steps you take before you get the error can also be a great help!

Antonas_S · ‎05-15-2019

Hello ReneeR2 and thank you for reaching out with your concern. We cannot speak to much on your billing here in The Community in order help maintain your account security. That being said, if your contact total has increased since the last time you prepaid it is possible your bill may have increased. If it was not your intent to prepay for another year or if you would like more detailed information on your billing history you can reach out to our Billing Team and they would be able to assist and any way they can!

Antonas_S · ‎05-15-2019

Hello and thank you for reaching out The Community! Now please correct me if I’m incorrect, but it sounds like you are changing the images and hosting them at the same URL. We’ve seen email clients (like Gmail for instance) cache images where the user changes the image but uses the same URL, and the clients still shows the old image. This could be avoided by either uploaded your images to Constant Contact to have us host them or make sure the URL of the link is also changing. If this isn’t the case a little more information can help us trouble shoot this further. Info like the name of the campaign you’re working on, the image’s URL, and the email clients you are experiencing this in. If there is anything else we can assist with never hesitate to reach out!

About Antonas_S

Re: Send SMS notifications and sign up confrimatio...

Re: Sign up form

Re: YearlyReport

Re: Unable to Import Email Address of Contact

Re: View list of contacts

Re: How to Email "Not Attended" Registrants After ...

Re: Incorrect Schedule Trigger

Re: Beware: linked documents accessible after dele...

Re: Contacts

Re: Removing the powered by constant contact logo

Re: Read More block extra space above

Re: Replace Image - function removed?

Re: Lead Generation Landing Page

Re: My draft campaign has disappeared. Can it be ...

Re: Suspected scam

Re: Account Temporarily deactivated

Re: Polls

Re: Send emails

Re: Uploading pictures to library

Re: Office 365 blocking campaign emails

Re: Mobile View Distorting Images

Re: Event Registration

Re: Using variable data in sender/from field

Re: Make Inactive Temporarily

Re: Trial account deactivated

Re: I can not edit the contents of a previously ac...

Re: ' appears instead of an apostrophe after ...

Re: error messages

Re: Charging me for a whole month is not fair!

Re: Cache issue for test emails