Hello SteveD11 and thank you for reaching out with your feedback. We do apologize for any inconvenience in the process to re-subscribe a contact, but these methods are in place to ensure you and your account stays compliant with the CAN-SPAM laws. This requires that if a contact took an action to say they didn’t want to receive emails from someone, we would need their explicit permission to add them back in. As an alternative to the method above you can also have an unsubscribed contact re-sign up using a sign up form to be placed back on your list. This would be another way the contact could give us express permission to receive emails again.   ... View more

Hello ReneeR2 and thank you for reaching out with your concern. We cannot speak to much on your billing here in The Community in order help maintain your account security. That being said, if your contact total has increased since the last time you prepaid it is possible your bill may have increased. If it was not your intent to prepay for another year or if you would like more detailed information on your billing history you can reach out to our Billing Team and they would be able to assist and any way they can! ... View more

Hello and thank you for reaching out The Community! Now please correct me if I’m incorrect, but it sounds like you are changing the images and hosting them at the same URL. We’ve seen email clients (like Gmail for instance) cache images where the user changes the image but uses the same URL, and the clients still shows the old image. This could be avoided by either uploaded your images to Constant Contact to have us host them or make sure the URL of the link is also changing. If this isn’t the case a little more information can help us trouble shoot this further. Info like the name of the campaign you’re working on, the image’s URL, and the email clients you are experiencing this in. If there is anything else we can assist with never hesitate to reach out! ... View more

Hello and thank you for reaching out to The Community! After taking a look at the reporting for your last few campaigns I noticed these emails that are bouncing as Suspended all share the same email domain (ex. email(at)domain(dot)com). That tells me that group of contacts may need to White List Constant Contact. If you need additional assistance with White Listing you can reach out to our Deliverability Team. They can speak more on these topics and provide farther assistance if it’s needed.   ... View more

Hello and thank you for reaching out The Community! I’m afraid at this moment we do not have the ability to remove contacts from an Automated Series off of a trigger like getting added to a list from registering. That being said this is a Feature Request and I will happily inform the teams handling these changes that people are still looking for this to be added! Thank you very much for your question and feedback! ... View more

Hello and thank you for reaching out to The Community! We do apologize that you’ve experienced this. In order to help maintain your account’s security we’re unable to give out billing information or process refunds on our Community pages. That being said we do have a direct line to our Billing Team! They will be able to go over your billing statements in full detail and assist with any refunds if needed. If there is anything else we can help with please never hesitate to reach back out! ... View more

Hello and thank you for reaching out to The Community. I do apologize that you’re experiencing this. In order to help maintain your account’s security we are unable to give out this information here. That being said if you to call into our Account Review Team they will be able to let you know what has happened and can assist you in reactivating your account. If there is anything else we can assist with, please, never hesitate to reach back out to the Community! ... View more

Hello and thank you for reaching out to The Community! We do apologize that you’ve been experiencing this. We would be happy to help look into this for you but we’ll need a little more information. Are these email address being added to your contact list, being verified for account use, or did you see this information in one of your email’s reports? Any information can be helpful while researching this for you. ... View more

Hello @MorrisonIndustrialEquipment and thank you for reaching out to The Community! Taking a look at the Ad you’ve been working on it would appear the last step you need to take is to select an image to your ad. Once that image is chosen you will be able to publish your ad and make it go live! If you have any other questions please never hesitate to reaching back out. We’re always happy to help! ... View more

Hello strider712 and thank you for reaching out The Community! You’ve done a great job on your campaign! Keeping the information you have centered helps keep the flow of the reader’s eye consistent while they’re scrolling through your email. Something I could suggest to help reduce some extra white space in your campaign, you can utilize one of our multi-columned layouts. This would keep the items you have listed a little closer together. You can see what that could look like here. You’ve also done a fantastic job keeping the color pallet consistent and personalizing the subject line as well! These are best practices we see professional marketers using all the time. Keep up the great work, we look forward to seeing more from you! ... View more

Hello MelanieG0 and thank you for reaching out the Community! That is a great question and I’m happy to inform you that we do have a Image Editor built into our Library. With the editor you will be able to place text over any image you’ve uploaded to your account! ... View more

Thank you for reaching out to the Community! We do apologize for any inconvenience, but to help maintain your account’s security all billing matters need to be handled over the phone. Our Billing Team’s direct line and hours of operation can be found here, including our international lines! ... View more

Hello and thank you for bringing this to our attention. We want to make sure every aspect of our website is working properly. I’ll be bring this information to our developers to try and get this issue resolved. In the mean time I would recommend when pulling the billing activity to use Firefox. Thank you again and if there is anything else we can assist with please never hesitate to reach back out! ... View more

Hello JamieK675 and thanks for reaching out to the Community! What you are looking to do is possible and you are on the right track by wanting to set up a Custom Field to do this. What we will want to do is create a Custom Field for your contact’s URL in its entirety and not just “key” portion. That way when you insert the Contact Detail it will populate with the full URL link for each contact. ... View more

Hello and thank you for reaching out to the Community! You certainly can encourage your contact to share your survey. When you create an invitation for you survey in order to send to your contact list, you’ll have an option to add a “Forward Email to a Friend” link. This will allow your contacts the ability to share that invitation to your survey with their own mailing lists! ... View more

Hello and thank you for reaching back out to the Community! We do apologize if you’ve been experiencing error messages when trying to rename your campaigns. If you could provide us with a screen shot of the errors you are seeing we would be happy to look into this matter for you! ... View more

Hello and thank you for reaching out to the Community! I do apologize your editing bar is not displaying properly. While looking into this for you I was unable to replicate this display issue. Have you experienced this same issue while using a different web browser or using your preferred browser’s private or incognito view? Testing a different browser is a great first step for trouble shooting display issues like these. If you could reach back out with this information we would be happy to continue to assist in this matter. ... View more

Hello and thank you for reaching out to the Community! We do apologize you haven’t received the verification email but I’m afraid the addresses listed are Role Addresses and our system will not send to them. We do this to help keep your deliverability rates up as these Role Address consistently produce high spam complaints. These email addresses are designed for distribution to a group of people, like a department, team, or even a whole company and there is the possibility everyone on that list may not have given you permission to send them emails. We recommend using a personal email address instead like john.doe@example.com instead of a role address. ... View more

Hello and thank you for reaching out to the Community! We do apologize if your files are not uploading correctly. In what way are your PDF files changing as you upload them? Are the files you’re uploading under the 5Mb file limit? We also have a number of recommendations on how to prepare your files and images for uploading to help keep their quality that may also help. ... View more

Hello @MeaganS3 and thank you for reaching out to the Community. We’re sorry that you’ve seeing this extra white space within your email. If you could share with us the name of the campaign you are working in and what email client you sent your tests to where you saw this white space we would be happy to look into what may be going on. ... View more

Hello and thank you for reaching out to the Community! While we did give our reporting pages a new look we did not remove any of the functionality of those pages. You should still have access to both the Reporting page and the individual reports for your campaigns. Both pages will continue to have the information on both your bounces and spam reports. ... View more

Thank you for reaching out to the Community. I see you also reached out to us on Twitter concerning this. I'll also reply here. When Constant Contact sends an email, it is then received by the ISP (Internet Service Provider) of the recipient to be reviewed and then delivered. Sometimes, even good email addresses can bounce if there's a change in their status or an issue with the ISP. A contact that has received multiple successful emails still has the chance of bouncing in the future. When we receive multiple bounce reports regarding a contact it ends up in a temporary suspension. If the issue (on the ISP side) has not been resolved that temporary suspension can become long-term. We do have a Deliverability team that can assist you with reviewing these contacts and possibly removing them from suspension if need be. ... View more

Hello and thank you for reaching out to the Community! The email address in question here is part of your account’s Authentication. The option to edit that email address can be found on your My Settings page where you can shorten it to help with any future confusion. ... View more

RobinS574 Hello and thank you for reaching out to the Community!  If all the contacts with that domain (@optonline.net) are bouncing, there could be something on their end blocking your campaigns from going through. This could have happened due to a change or update on their network. You’ll want to make sure Constant Contact is still Whitelisted as a safe sender for their domain. If you still need assistance in this matter you can also reach out to our team in Deliverability. ... View more

Event campaigns are included as part of our Email Plus package. If you have our basic Email package, you can use our event tool for a one-time fee of $50 which allows you to send out invites and reminders and also manage your event during its duration. ... View more

Hello MichaelR90910 and thank you for reaching out to the Community! For matters like this, we recommend reaching out to our Billing Team. They will be able to assist you in getting your payment plan set up correctly. ... View more