FYI, I called the customer service line today. While I eventually reached a pleasant, articulate customer service representative, it took some serious work. The automated system repeatedly asked me to enter the phone number associated with my account. Unfortunately, I don't have one. I got in a dismal loop of the machine telling me over and over again that if I would only provide that number I could talk to someone. Finally after almost 10 minutes of back and forth, the system finally transferred me to a live being. SUGGESTION: rework your call system to allow people to get to customer service through other security or filter questions. Thanks!
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