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Constant Contact wants to help you succeed! We’re celebrating our professional service programs on the Constant Contact Community this month and you have a chance to try one of the services for free! Learn more.
We are hosting an event in December and were hoping to publish the event this week. When we clicked on the button to make the event live we received a message stating that we needed to pay an additional monthly charge for that feature. We only use the event feature once a year and wouldn't need it after December. Is there a way to only pay the increased monthly fee for the time that we are using it and then go back to our basic account after December?
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On 9/21 at 1:24 est pm we sent out a scheduled email which delivered that day at 2:30 pm. Since that time, over 11 automatically generated system emails, such as the welcome email and emails telling users to update their profile, were sent out without our knowledge or permission. This has caused a frenzy in our organization. The account does not show any of these emails being sent,and the times were when no one was logged in or using it. We have been unable to stop this from happening and had to delete every contact. We are uncomfortable using this product until we get to the bottom of the issue. There are two users on the account and it has created an issue between the two. Please advise.
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