PUT A **bleep** "CANCEL SUBSCRIPTION" LINK ON YOUR SITE!
It is ridiculous I have to CALL to cancel (during business hours, and international phone call from where I live!) Put a frigging "cancel subscription" link on your site, like every other service does. If people want to cancel, they want to cancel. Don't make it a hassle. It leaves a bad taste in a now-ex-user's mouth. It's already an expensive online service, you should have better customer service than this.
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