Hi @MelissaM273 ,
Unfortunately the unsubscribe form is not customizable. We do this to keep compliant with anti-spam laws. You can, however, edit the Update Profile form. I always suggest customizing this form, if you are wanting to give your contacts the option to opt in and out of certain lists.
... View more
Hello @MelissaM273 ,
Unsubscribing is a legal and Compliance-related process that makes it so your account can't email those contacts. Even if you ever move to another email service provider, you're still legally obligated to maintain those unsubscriptions. This process is as streamlined as possible to ensure contacts' privacy and mailing permissions are protected, and to ensure our and our customers' sending reputations are maintained.
With that said, you can setup your unsubscription process to give your contacts an opportunity to opt into and out of certain lists, as an alternative to wholly unsubscribing from you. Using the Update Profile system, you can include this as an alternative link in your email footer, which contacts can select to update their list membership, based on the lists you make viewable and editable. If multiple list options are available in your UP form, those options will also appear on the unsubscription confirmation page, as an alternative for contacts that click the unsub link in the footer.
Remember that not all lists need to be included in the UP / unsub setup. Contacts will only be able to manipulate their list membership for the ones you've explicitly selected to be available, viewable options. Contacts will simply see those available lists' names on the UP form / unsub confirmation page, and be able to decide if they'd prefer one of those.
... View more
My company has subscriptions to both Constant Contact and MailChimp. We have been allowing employees to use the platform of their choice -- some are more comfortable with a particular platform. However, starting last week, we began sending out a large newsletter to our staff. We NEED a table of contents with links to the relevant content. We were shocked to find that Constant Contact does not offer this feature. Beginning in January, we are allowing our subscription to Constant Contact to expire, and we will be migrating all our communications over to MailChimp. To the employees who keep responding with the same information: 1. Stop telling us that "most email clients do not support anchors." We get it. But guess what. My entire company is based on the Gmail platform and uses the android Gmail app -- both of which support anchors! Our staff are literally the only recipients of this newsletter, and all of them use devices that support anchors. 2. Stop suggesting that we use your "read more" object. We do not want to create a bunch of webpages just to send a newsletter.
... View more