Listen to the call I had with Cathy. I authorized a prepayment of $312. I received a confirmation for $312 and for $65. That is unacceptable. What is the point of prepaying? Certainly, it is not to get charged twice. If my account was running low, why did not I receive an invoice? Then when I called back, the fire alarm was going off and the person I spoke to hung up on me.
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