I just sent out a cancelation notice to seven (7) people who had registered for a course that starts this Monday, yet only three (3) people received it and I received an angry phone call from one of the registrants that did not receive notification that the class had been canceled. I totally understand where he was coming from because I have received these phone calls before. Every single person who registers for a course should receive a copy of that email. Here is an actual example: Registrant #1 is on vacation out of state at his in-laws and does not check his work emails because he is not obligated to do so and needed a break from the stress of COVID and work. Three additional officers, not receiving an email that the class they have registered for are not aware the class has been canceled and make the 125 mile trek from Maine to attend a class in Connecticut. So, they get to the training and now have to turn around and travel 125 miles back home as well as pay for a hotel that was reserved and the department has to pay overtime for the officers to be replaced. Now their Chief is angry with me because I didn't notify his officers. This has to change. I just spoke with one of your support staff and she said I was correct and that I would have to individually send out emails! Because of COVID, I had to cancel a training that had 38 people registered for the class! So if I used your product to to send out an email to the registrants, one (1) would receive the notice and 37 would not. This should be a no brainer for a company like yours.
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