Thank you for reaching out to the Community! I do apologize for any inconvenience our cancellation process may cause. However, due to security purposes, all cancellations must be done through our Billing team by phone. While we do request a call to cancel - calls take a few minutes or less, and we will not pressure you to stay active if you do not wish to do so. However, can you please email social_support(at)constantcontact(dot)com if you are unable to call in so we can see what else we can do? Thank you.
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