About Timothy_G

Hello @Hans-LeoT , I am sorry you have experience so many issues. if you could contact us by phone, we can help work through these issues. ... View more

Hello,   I've checked with only a couple of e-mail drafts & the issue is present on all of them. I also checked with all hours & AM/PM - the :05 minute doesn't appear at all.  ... View more

Hi @RandyB5640    Thank you for following up with these details! Because you are still receiving the same error message through a different browser, a screenshot of the error you're receive will be helpful for us to have. I also would suggest calling directly into our Phone Support for further assistance. These agents can do real time troubleshooting and help look into this further for you. ... View more

Hello @JeffL586,   There are several ways to add a sign up for a newsletter to your website. You can build an in-line form that can be added to the HTML of your web page. The other way is to create a Lead Generation Landing Page and then taking the URL and linking it to a sign-up button on your webpage. ... View more

Hello @WilliamC510 ,   We apologize for the long wait times. When you called, did you call Deliverability directly? It should be a direct line for their team, and shouldn't prompt you to describe your issue to the robot for team redirection. If you did call the line listed and were still prompted, please let us know so we can alert the team that handles the phone lines.   I got a callback case submitted to our Deliverability team. They should be responding within the next 24 business hours. They'll be the ones best equipped to investigate the issue with your high "other" bounces, and provide instructions if you need to do anything more advanced to resolve it like authentication. ... View more

Hello @ErinM676 , Our Deliverability team is available by phone Monday through Saturday. If you have any problems reaching them, you can also call our support phone line and request a transfer to the team. ... View more

Hello @Benaud,    We're sorry to hear you've been having some trouble with lag. Could you please perform the following connectivity troubleshooting steps, and let us know your responses/results? Does clearing your cache   (not the saved passwords, just the cached images and files) alleviate the issue? What browser are you using? Does using a different browser, or using Private/Incognito browsing mitigate the issue? Are there any updates pending for your browser? If so, does updating it let you through? Are there any browser plugins or addons you can disable? Does doing so resolve the issue? Are you using a wireless, wired, or mobile network? If possible, does changing networks or resetting your router let you through? Are you using any security / firewall applications (e.g. Norton, McAfee, AVG, etc.)? Does disabling them for our website, let you through? If none of the above steps are able to alleviate the slowness, could you please provide the name of your Internet Service Provider (ISP), and a screenshot of your  speed test from fast.com , including   More Info. Our higher level technical team will be able to review your speed results, and determine how to proceed from there. ... View more

Hello,   To resubscribe an email, send the sign-up form link to the member's email from outside Constant Contact. Once they click that link and sign up, it will move them out of unsubscribed status. ... View more

Hello @TheresaR30 ,   When you mouse over an unclicked block, you should see three gray squares in the top-right corner. The one that looks like a little intersection or compass rose is what you can use to drag your headline blocks around, if they're already in the email. ... View more

That was it! Thanks for your help!     ... View more

Hello @user08179,   Thank you for the information and we are happy this problem is resolved!  ... View more

Hello @CraftingLife-WithWendy ,   Once you have turned Confirmed Opt-In on, there is an automatic email that is sent out to complete the sign up. You shouldn't need to add an Opt-In confirmation email to a series.   However, if you don't want to use Confirmed Opt-In, there is one pre-existing template in the template picker that you could add to an automated series that is for confirming opt-ins. You can search the term "opt-in" and it will show you the "CASL Permission" template. You can edit this template to address the specific reason why you are having the contact re-confirm their opt-in. ... View more