I am very upset with the service I've received here at Constant Contact. After becoming a member only two weeks ago, my experience has been less than what was sold to me. I asked if my email signup could be integrated into my current placeholder webpage (which I specified was through GoDaddy) and the salesperson, Kevin Treseler, said that it could be. He also took a series of notes for me to discuss during my kickoff call. I did not take these notes myself, with the confidence that they would be in my file at the time of my kickoff call. At the time of my kickoff call, I waited 10 minutes after my scheduled appointment and after not hearing from anyone, I finally called in myself. I was notified my phone number incorrectly input into the notes and that we would only have 10 minutes to talk. Kevin informed me he would make notes about the points I wanted to discuss during the kickoff call; when I asked Jessica Smith if they were there, she said they weren't. I tried to remember the important questions that Kevin claimed to have put in my file and when I started asking them, Jessica didn't seem to know what she was talking about. I had to end the call with her and contact my web design team to see if they would know better than her (they did). Before her and I got off the phone we scheduled a follow-up call to discuss things further once I had some clarity from my web design team. I told her my time zone (Eastern Standard Time) and she said she would call me at 4:30 pm on Thursday. Thursday comes around and while I was on an important business call at 3:20, I got a call from Jessica that I could not answer. I returned her call about 15 minutes, there was no answer, so I left a message reminding her of the appointment time we discussed and asked if she called me by mistake. I never received a followup phone call or email. For a company that is supposed to be all about keeping the customer informed, I am two weeks into using your service and don't feel informed at all. I feel that I was told lies for someone to make the sale and now I'm being left in the dark. Very disappointed.
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