We signed up for the 35,001-50,000 service last Jan 14 and was able to send out our first email Jan 19. However, few days after our account was frozen due to questions on our mailing lists. We already clarified this via phone call with your service officer but our account was not revived until today. We are now charged the monthly bill Feb 14. Is there a way to waive this considering we never got to test the full use of your service yet for the said month? Thank you. ... View more