Thank you for reaching out to the Community. I'm sorry to hear this is the experience you've had and would be happy to help. If you are unable to login, I would suggest requesting a forgot username email, or even resetting your password. For your account security, assistance with gaining access does have to be done by phone. I apologize for any inconvenience this may cause. Our Support is currently open, and available to speak with.
As for the email from our Sales Department, I can see in your account sales emailed you back on the 14th. Was this not the email you were looking for? What exactly was sales sending over? Having these details can help us make sure you receive the correct information.
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