Hello @WaltM614. Thank you for bringing your concerns to us. In regards to the plan you originally signed up under, Email Plus is useful for our customers who are looking to go beyond the basic email campaign. In this package, you have access to our Event and Survey tools and also our Action Blocks if you were looking to do a little more with your emails. We completely understand if this might not be the right package for you at this time and I see that you were able to speak with our Billing team who assisted you in downgrading. You can upgrade to this package if you are ready to take the next step in your email marketing.
Our templates do not automatically include greetings since not all customers choose to insert them into their campaigns. Including a greeting in your campaign only takes a few steps and it's a great way to personalize your email.
If you have any further questions or concerns, please feel free to let us know!
... View more