We're very sorry you can't send a preview/test email nor print your email campaign. We'd definitely like to troubleshoot this but we do need a few more details, such as: - What is the name of the email campaign? - What is the email address you're trying to send a preview/test to? - Is there are error message when sending a preview/test? If so, what? - Did you check the spam folder in case it was delivered there? (Note: if it's a Gmail address you'll also want to check the Promotions tab.) - Have you received preview/test emails in the past? - Is there an error message after clicking "View Printable Version" from the Preview window, and then "Print" in the top right corner of the next window? If so, what? - Are you using a web browser that is compatible with Constant Contact?
Please send us an email to social_support(at)constantcontact(dot)com with your username, a reference to this post, and more details so we can look into this for you right away. Thanks!
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This sounds like you hare having some connectivity issues from work to our website. I would advise calling support as they can walk you through the process of what you need to do. A few things that I would suggest trying from work is going to http://ui.constantcontact.com to see if it allows you to login from there. Also try to connect to http://www.constantcontact.org. Also depending on what kind of error you are getting, if its not accepting your credentials then it may have the wrong password saved or if it is timing out you may be connected to a proxy. A few resources to test connectivity issues would be to:
1) Clear Cache
2) Flush DNS
3) Trace route to Constantcontact.com
Depending on your operating system the instructions will be different and a simple Google search will give you a plethora of options of what these things are as well as how to use them.
Please be sure to call in to 1.866.289.2101
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