About Ed_M

Hello, I see you called into our support line after this was posted and it looks that they helped you. Are you still needing assistance? Ed M Tier 2 Support ... View more

This idea has been implemented. If you have more feedback on this idea please start a new thread.   ... View more

Hello!   We have made many updates to our library based on this feedback. Thank you!   We have added the ability to sort in My Library and the insert image overlay. We can now sort by name and by when the image was added.   As for changing images, if the image was inserted by a url, it will now open to the insert URL tab. I would also suggest using the thumb strip view in the insert image overlay. This can be changed in the insert image overlay, click the My Library tab if it's not slected. It's the middle setting to the left of the Upload New button.   Thank you for using Constant Contact!   Ed M Tier 2 Support     ... View more

I am sorry to hear you are having a file stall during uploading.   We would like information that would help us in correcting this problem:   What browser, and version number are you using? (ex: IE: 10.0.9200.16686) What operating system are you using? (XP, windows 2007, etc) Were you trying to upload in the email editor overlay or in MyLibrary? Do you have any plug-ins or add ons being used in your browser? Did disabling any of them help? Here is how to disable addons: https://knowledgebase.constantcontact.com/articles/KnowledgeBase/5861-constant-contact-works-in-one-web-browser-and-not-another   Thank you! Ed M Tier 2 Support ... View more

Thank you for this information. We have not seen this as common problem. Could you please give our support line a call to best troubleshoot this with you? http://www.constantcontact.com/support/index.jsp   Ed M Constant Contact Tier 2 Support ... View more