Thank you Aaron that makes a lot of sense and really helps me understand on how to handle the situation when it arises.     Great info!   Have a great weekend and thanks again!   Lily   ... View more

They presented the special offer they received in their email after they signed the contract and made a deposit. ... View more

Hi Aaron thank you for your reply.  We build and install patio covers and sunrooms.   Our sales person has already negotiated a price to close the sale.  Now this same customer presents a special offer they received in the email campaign I sent out to one of our team members who does the site check and requests to have that offer applied to the quoted price.  This causes an issue if the the salesperson has ready discounted the price of the patio cover to negotiate a close.  Hope this makes sense.   Thank you, Lily ... View more