I think there should have more options to contact support outside open hours.Email to chat after open hours. I tried to contact about charge in advance. Because I am in another country it was difficult.I should be able to cancel online as well. I was automatically charged. I think we should be able to pay for specific time frame. I pre-payed for six months via credit card but was charge for a year. I did not receive sufficient notification. One email. I thought I was getting a phone call. An alert should pop up in the account should appear as well. I am definitely reconsidering this service in the future.
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