I too went over the limit, at 502 contacts, and was billed for the next level without being notified of the impending increase. This really sucks - this is the reason I normally don't sign up for subscription auto-pay but did not have an option with Constant Contact when I signed up. It's the weekend so I will contact support on Monday to see if I can get credit now that I've reduced my contacts to under 500. If not, I'm going to cancel the service.
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