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Hi - I am new to Constant Contact and discovering that recipients with valid, non-spam emails are not receiving them. These emails are not bouncing, and they have been vetted for validity. In some cases I suspect they may be landing in the recipient's "Promotions" tab, if the account is with GMail. I'm unclear about the recent response from CC Support Frankie_P. It seems like she is suggesting that we need to have the recipient physically move the email from the "Promotions" folder to the "Primary" folder, to ensure that all future emails land in the "Primary" folder. I understand how to do this with a GMail account. But is this not something that only the recipient can do. As the sender, how do we stop this from happening? With a small business and a small list, it is sometimes possible to inform the recipient about how to do this simply because we personally know the recipient. But this wouldn't work so well as a long-term solution. Is there something in Frankie_P's suggestion that I am not seeing? Something that the sender can do to get the emails not to land in "Promotions", outside of personally telling these recipients how to do this? Thanks so much!
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