Thanks for the fast reply! the problem was that they didn't receive the automated email, but once they asked for a password recovery they got the email and managed to login. The verification email was a good tip :0)
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I've created new users for account managers, and they can't login to constant contact. Only the account owner (me) is able to login. Why? I've double checked the passwords, tried to reactivate the user, nothing helped.
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