There is something very wrong with our billing. We were charged twice for May, once on April 30 and then again on May 5. We were promised a 40% discount moving forward...this was in your email, and then we were charged twice making our payment full price. And not only that, you almost overdrew the checking account which you used...because you didn't tell us that you would be billing us twice after promising a discount. This is crazy...what is going on? There is a pandemic going on...we are currently in a hotspot in New York...how can you make mistakes like this? You want us to recommend your services to people and you do things like this? Your chat feature is BS...type in a question and then you get a list of articles/answers...that isn't a chat...that isn't anything. You need better customer service and a direct way people can contact you via email. We put our life's work in your hands...our audience....you have a responsibility to do better.
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We are a small nonprofit and YOU OFFER NO HELP with billing...no discount, no suspension of fees, no chat support about billing...we don't need your resources, we known how to communicate. We need help with our bill...you are totally unethical...your concern is false. If you cared you would be helping small nonprofits by suspending fees.
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