Same problem. I called to cancel last year when I was billed, and told that I would not be refunded, but that the account was cancelled/removed from automatic billing. Guess what? I was billed again this year! Still cannot cancel online, can't Chat online, can't email them. Have to call, so you have no written record of your request. Additional, a complete waste of our time. Who has time to hang on hold forever just to be told a bunch of BS? I will never do business with this company again, and have already stopped recommending them.
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