I would also like special character functionality in template-based emails. I know HTML and while I like the templates for streamlining, it's frustrating that I can't use an em dash, bullet or smart quotes in CC unless I fully customize my entire email, which is way too time-consuming. HTML offers standard codes for many charaters. CC should allow those bits to be coded into the html of templates without any trouble. Most email programs allow them, CC should too.
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