Process for filing a formal complaint about your service (or lack of). Yesterday when I went to send out a weekly email, I discovered that the Copy function on the Menu was gone. After searching around for some other way to copy last week's email, which is how I always start, I finally went to Chat. I then learned from the rep that this function was disabled permanently, that I could no longer copy any of my old emails, and that I would have to start from scratch with the new 3G Editor!
The rep also told me that I was notified about this over 30 days ago. Except I wasn't. I searched through all of my emails from Constant Contact, and even looked in Trash, but found nothing notifying me of this important change. It's true I sometimes ignore mail, but if there had been one with "Important change to email editor" in the subject line, I certainly would have read it.
The most frustrating part of the whole experience: being told by the rep that there's no way for me to file a Formal Complaint to the management of this company! All she could offer was to have a supervisor call me back in 4 days, or that I could post something on the product feedback page. When I took a look at that page, I saw that there were other dissatisfied customers, but apparently no one responding back to them. So what's the point?
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