This is a major problem. I tried sending out an e-mail the way you described and it not only looks bad, but my unsubscribe rate was terrible. Plain text e-mails are more personable and help create a connection with the audience. Formatted templates, while good for some things, always perform worse than plain text. And this is totally fixable, just get your coders to work on it. I am probably not going to stay with this service if this doesn't get fixed.
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