Hello @user401514 ,
I've submitted your case to the Review team. They're typically able to respond to these tickets within 24 business hours, depending on the size of their case and call queues. These types of cases usually require a phone call, so I'd recommend updating your account with the best phone number for them to reach out to. Otherwise they'll try to follow up with your account's primary email address as best they can within security and Compliance guidelines.
Click here for their direct phone lines, if you're wanting a quicker response.
Additionally, you're still within your trial period, so you're not being charged at this time.
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